Customer reviews of Baroncollections

7,6 /10

Based on 163 published reviews

5 102 63% 4 5 3% 3 10 6% 2 7 4% 1 39 24%

Summary of reviews

Baroncollections delivers strong product variety with packaging that customers consistently praise; many items arrive in perfect condition and are well protected, with some noting the packaging even includes small gifts. The store’s delivery experience is a mix of highly efficient, fast shipping and long delays; several orders arrive quickly and intact, while others are described as extremely late, with some including minimal communication. Customer service is highlighted as responsive and helpful in several positive notes, with mentions of top-notch assistance and fast resolution in certain cases, though this theme also appears alongside occasional delays. Overall, customers repeatedly mention reliable packaging and well-preserved items, along with positive impressions of price/value and repeat orders, reinforcing trust in Baroncollections when deliveries and communications go smoothly.

2 star reviews

Reset filters

Mickael S.

Published on 09/06/2026 à 15h55 following a purchase from 15/01/2026

Package received but I have 2 orders still pending for 8 months... Moreover, I have requested an invoice several times and I have never received it. The interlocutors are quite nice and the variety of products seemed reliable, but I am despairing after 8 months... it's a shame.

Translated reviews

Gaël C.

Published on 02/02/2026 à 16h23 following a purchase from 04/12/2025

Relatively quality products and well preserved, but very very long delivery time, well beyond what is displayed on their website, and insufficient after-sales service

Translated reviews

Dylan A.

Published on 25/01/2026 à 18h38 following a purchase from 26/11/2025

Catastrophic communication

Translated reviews

Quentin F.

Published on 04/12/2025 à 10h46 following a purchase from 05/10/2025

Hello, Very disappointed with my first order, I had to follow up more than 5 times with customer service. In the end, the order was received after 2 months of waiting.... However, customer service is responsive to emails.

Translated reviews

Alexis G.

Published on 06/10/2025 à 11h16 following a purchase from 06/08/2025

I received my first order well, but when I wanted to order a second time, there was a stock shortage on the acrylic protections. I understand that this can happen, but when I received my order of 2 displays and there were no acrylic protections as I had ordered, I contacted the site. I have contacted them 3 times and my problem is still not resolved. I paid, I did not receive.

Translated reviews

Soren V.

Published on 02/04/2025 à 10h05 following a purchase from 01/02/2025

I placed an order over a month ago, still not processed and no communication regarding this.

Translated reviews

David B.

Published on 16/12/2024 à 09h56 following a purchase from 29/11/2024

1st order with this store and problem with delivery. What I didn't appreciate at all was the 1st contact with customer service (the manager). I received notification on 03/12 that my parcel was being prepared (creation of a Mondial Relay parcel number). 4 days later, I tracked the package and saw that it was still being prepared by the seller and hadn't yet been delivered. I then contacted the site and the 1st response I got from customer service was: please be patient, we've had a huge number of orders and it's normal that the status of the parcel hasn't changed. The manager didn't even take the time to look into my problem. As of 16/12, the parcel is still listed as being in the seller's preparation department. By insisting, the site sent me another parcel by Colissimo. I already found the prices on this site rather expensive, but one thing's for sure: I won't be ordering from this site again. I don't understand why some Youtubers work in partnership with this site. There are other online stores (for One Piece cards) that are much more interesting in terms of price and more efficient in terms of parcel delivery and customer service.

Translated reviews