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A
Rating: 3 out of 5
I received my order 1 month and a half after placing it
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Customer reviews of Baroncollections
Trust Attestation
7,5
/10
Overall rating: 7,5 out of 10
Based on 165 published reviews
Summary of reviews
Baroncollections delivers well-protected shipments and often arrives in good condition, with many customers noting items arrive in perfect packing and products that are kept intact. Communication improves over time and eventually becomes smooth, with staff described as responsive and helpful, and customers praising fast delivery and reliable product variety. Several orders are fulfilled with fast shipping, on-time arrivals, and packaging that preserves items, while some reviews highlight positive experiences like consistent courtesy from interlocutors and a willingness to assist. Overall, customers repeatedly highlight careful packaging, reliable product variety, and improved or solid communication leading to satisfactory delivery outcomes.
3 star reviews
Reset filtersC
Rating: 3 out of 5
No communication from the store regarding a delivery date, had to chase them multiple times, I was finally delivered 2 months later. Just a minimum of communication would have greatly eased the wait, a little email with a range of dates
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B
Rating: 3 out of 5
Package received in perfect condition, delay between purchase and receipt of two months due to supplier delays
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J
Rating: 3 out of 5
It's a shame there is an orange tape that damages the display otherwise I would have given 5 stars
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T
Rating: 3 out of 5
Order took way too long to be delivered, not enough communication and it's even more frustrating. Too bad, it's a nice shop but the prices are also quite expensive compared to others.
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A
Rating: 3 out of 5
+ Package well wrapped and protected - Product sheet deadline not necessarily respected. - No communication.
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J
Rating: 3 out of 5
I am satisfied with the product itself, nothing to say about that. However, leaving the customer without answers is frustrating...
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S
Rating: 3 out of 5
Service usually very high quality but my last order, a case op11 in Japanese, has still not been sent, it's been more than 2 months since I ordered. The customer service is unfortunately very poor, no communication about the progress of my order. A friend of mine is in the same situation... 800 euros of order and no way to know if I will be refunded or if the delay is just monstrous.
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J
Rating: 3 out of 5
Extremely long delivery times for display protections (no information during the wait, ignores messages and finally responds to a cancellation request after 6 weeks of waiting only after sending the package specifying that there will be a 20% deduction from the amount spent because the package is sent, unfair loyalty system, high prices compared to local stores (190 euros for a display op09 one piece instead of 130 euros, even networks do not sell as expensively) free shipping only after an order of 200 euros, the only positive point and certainly the most important, very good quality regarding the display protection op09 fr.
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S
Rating: 3 out of 5
The packages are well packaged but the waiting time is too long while the delivery date displayed on their site has passed. They prioritize the first pre-order purchases for shipping. So we can end up waiting 2 months for an order placed on the day itself.
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