BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Not satisfied with the return policy, plus it's at my expense and the non-full refund. Very disappointed, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Amar,
The shipping costs for both ways are charged to us by the carriers, which is normal. They do not work for free (salaries, trucks, etc.).
It is normal for the customer who wishes to make a return to share the costs.
Otherwise, it's the end of small merchants.
Thank you for your understanding.
Best regards,
The DECO DE HEROS team
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Clemence M.
Rating: 1 out of 5
following a purchase from 20/03/2026
Very poor quality mask (the elastic lasted a maximum of ten seconds before breaking) and arrived with part of the cardboard folded (so the mask is damaged).
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Fabio C.
Rating: 1 out of 5
following a purchase from 19/02/2026
I received a different product than the one ordered. They do not respond to the email.
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Marc V.
Rating: 1 out of 5
following a purchase from 09/02/2026
1 week late
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Ángel A.
Rating: 1 out of 5
following a purchase from 24/01/2026
I have felt like a fraud.
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Remi G.
Rating: 1 out of 5
following a purchase from 06/01/2026
I had ordered a product for an event scheduled three days later. The site guaranteed delivery in less than 48 hours, which is what interested me. I ultimately canceled the purchase due to a change of mind about the product. I canceled within the hour, taking care to contact customer service. Not only did they still send me the order (charging me for it), but the product arrived well after the deadlines indicated on the site. Never received any feedback regarding my request. Useless!
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Jessica D.
Rating: 1 out of 5
following a purchase from 28/12/2025
Announced deadlines in 24h 48h for delivery. Delivery scheduled 3 weeks later... Request for refund.
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Mickael R.
Rating: 1 out of 5
following a purchase from 26/12/2025
Order too small
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Adlene F.
Rating: 1 out of 5
following a purchase from 23/12/2025
Delivery time largely exceeded
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Coraline F.
Rating: 1 out of 5
following a purchase from 21/12/2025
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Jean Pierre C.
Rating: 1 out of 5
following a purchase from 17/12/2025
Still nothing received
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Elena P.
Rating: 1 out of 5
following a purchase from 23/09/2025
The delivery times they state on their website are a lie.
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Villard N.
Rating: 1 out of 5
following a purchase from 02/08/2025
It's been over a month since I ordered, I never received it, I am really very disappointed.
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Annette B.
Rating: 1 out of 5
following a purchase from 21/07/2025
Unfortunately, the cardboard cutout arrived damaged and the complaint process is proving to be difficult.
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Aurelie A.
Rating: 1 out of 5
following a purchase from 15/07/2025
I have been waiting for my package for 13 days. It's a shame that the delivery service does not follow up.
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Nathalie S.
Rating: 1 out of 5
following a purchase from 03/06/2025
delivery time much too long 10 days since I ordered and not received
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Sandrine B.
Rating: 1 out of 5
following a purchase from 22/12/2024
Hello, I never received the order.
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Andréanne C.
Rating: 1 out of 5
following a purchase from 02/12/2024
Delivery times exceeded without any order progress tracking. No response to the email sent and when we call, it's the voicemail of a company with a different name. I will never order from there again.
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Response from BBG DECO DE HEROS
Hello Andréanne
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
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Boutouar F.
Rating: 1 out of 5
following a purchase from 06/12/2024
Musical toy, not even unwrapped and it derails. The music skips but since my child is autistic and cannot wait, unfortunately, for a half-broken toy. Expensive for a 20 cm Hello Kitty plush.
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Response from BBG DECO DE HEROS
Hello Faical
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
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Alain R.
Rating: 1 out of 5
following a purchase from 09/11/2024
Received the material after the party..
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Jérémy R.
Rating: 1 out of 5
following a purchase from 09/10/2024
Order not received, no refund made
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Daniela D.
Rating: 1 out of 5
following a purchase from 19/09/2024
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
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Stephen P.
Rating: 1 out of 5
following a purchase from 22/08/2024
Catastrophic from start to finish
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Response from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
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Oumaima C.
Rating: 1 out of 5
following a purchase from 03/10/2024
I haven't received my package yet and I have no idea about the delivery
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Mina D.
Rating: 1 out of 5
following a purchase from 29/07/2024
Package not received and emails went unanswered.
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Hervé B.
Rating: 1 out of 5
following a purchase from 29/08/2024
Order not received. It's just disappointing for a first experience with the brand.
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Response from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.
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Vanessa L.
Rating: 1 out of 5
following a purchase from 20/08/2024
Delivery did not meet deadlines.
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Response from BBG DECO DE HEROS
Hello Vanessa, thank you for your feedback. We are sorry that the delivery did not meet your expectations in terms of deadlines. We take your comments into account to improve our service. Thank you for your understanding and support for BBG DECO DE HEROS.
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Amandine O.
Rating: 1 out of 5
following a purchase from 15/08/2024
I never received my package. School bag ordered on the 15th, it is now August 27 and still not delivered to GLS... really disappointed.
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Response from BBG DECO DE HEROS
Dear Amandine, we are sincerely sorry for this prolonged delivery delay. We are doing everything we can to get your order to you as soon as possible. We thank you for your patience and understanding. We hope that your school bag will please you once in your possession. Please feel free to contact us if you need more information. Have a nice day. The BBG DECO DE HEROS team.
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Amélie D.
Rating: 1 out of 5
following a purchase from 15/07/2024
Order accepted and 'shipped' but not updated on the GLS site, I send a message to customer service who tells me that the order cannot be processed to my country. If I hadn't sent a message, I wouldn't have been notified, I ask for a quote for shipping costs to my country but no more response. Very unfortunate and disappointed, a refund will be requested.
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Response from BBG DECO DE HEROS
Hello Amélie, In the end, there was no refund. 😉 The package was indeed delivered. You are in the Drom (overseas territories). And we must make a quote for each customer. Because shipping costs are very expensive. Thank you and see you soon. The team at Bbg deco-de-heros.com
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Sophie T.
Rating: 1 out of 5
following a purchase from 16/07/2024
The wallpapers bubbled as soon as I started to lay them. I respected the amount of glue and the waiting time. The result is ugly. Too bad because the patterns are very pretty.
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Caroline H.
Rating: 1 out of 5
following a purchase from 27/06/2024
The elastic came off the tape after 3 manipulations.. it's not very serious because I was able to fix it (I wasn't away from home) but for the price....
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Response from BBG DECO DE HEROS
Hello Caroline
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
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Marion F.
Rating: 1 out of 5
following a purchase from 10/05/2024
Order damaged and refund not processed.
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Response from BBG DECO DE HEROS
Hello Marion, You indicated that the cardboard Minnie figurine was damaged. We asked you for several photos to verify (photo of the packaging, photo of the figurine in its original packaging, photos of the carrier's label, etc.). You told us that you had thrown away the packaging. And that you did not have any photos to send us. Without these photos, we cannot assist you. Thank you for your understanding. The Héros decoration team.
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Maryse M.
Rating: 1 out of 5
following a purchase from 09/05/2024
Sticker folded all the brands impossible to apply.
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Response from BBG DECO DE HEROS
Hello Maryse, We have received the photos. The sticker was folded during transport. But this does not prevent application, as once applied, the fold marks should no longer be visible. Best regards. The Héros decoration team.
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Lasri S.
Rating: 1 out of 5
following a purchase from 02/04/2024
I did not receive the item I ordered, I received another one.
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Response from BBG DECO DE HEROS
Hello Sarah, We have received your message. If you remember, we contacted you because you had placed two orders for the same item (one order on our site and the other on Manomano). However, we only had one copy of this item and the system could not update on Manomano in time. We had agreed on a replacement solution. That is why we do not understand your message. We will contact you to understand. Best regards, The Héros decoration team.
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Christelle V.
Rating: 1 out of 5
following a purchase from 26/04/2024
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
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Response from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
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Noé M.
Rating: 1 out of 5
following a purchase from 31/03/2024
Order probably reshipped without notification
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Response from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
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Lilo C.
Rating: 1 out of 5
following a purchase from 29/03/2024
I am still waiting for my refund for a service I did not receive.
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Response from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
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Mahmoud D.
Rating: 1 out of 5
following a purchase from 26/03/2024
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
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Rahamatou A.
Rating: 1 out of 5
following a purchase from 25/03/2024
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
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Yannick P.
Rating: 1 out of 5
following a purchase from 17/02/2024
Fast delivery and well packaged. I am delighted.
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