BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
A bit expensive for cardboard but the only ones offering it
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Response from BBG DECO DE HEROS
Thank you for your feedback, Jeremy. We are aware that the price of our cardboard products can be high, but we strive to provide you with the best quality for your satisfaction.
These items come from England. As you know since Brexit, the flow and prices are different (customs, etc.).
See you soon.
The Deco de Héros team
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Virginie L.
Rating: 5 out of 5
following a purchase from 03/10/2023
Very beautiful as always
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Alexandra T.
Rating: 5 out of 5
following a purchase from 01/10/2023
Everything is perfect!
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Sammy N.
Rating: 3 out of 5
following a purchase from 30/09/2023
Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.
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Response from BBG DECO DE HEROS
Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
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Virginie S.
Rating: 5 out of 5
following a purchase from 25/09/2023
Excellent
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Mireille C.
Rating: 5 out of 5
following a purchase from 22/09/2023
Perfect! I have my life-size idol at home!
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Response from BBG DECO DE HEROS
Hello Mireille
Thank you for your kind words.
We are delighted that your hero, Elton John, is enjoying himself in Corsica (https://deco-de-heros.com/21839-figurine-en-carton-taille-reelle-elton-john-173cm.html)
Feel free to send us photos.
See you soon.
The Deco de Héros team
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Harold P.
Rating: 5 out of 5
following a purchase from 20/09/2023
Good communication and order tracking, thank you
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Mickael F.
Rating: 2 out of 5
following a purchase from 22/09/2023
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
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Response from BBG DECO DE HEROS
Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
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Christelle M.
Rating: 5 out of 5
following a purchase from 21/09/2023
I am very satisfied with my order. The items are in accordance with their description and perfectly meet my expectations.
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Sylvie M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
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Response from BBG DECO DE HEROS
Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
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Bruno L.
Rating: 5 out of 5
following a purchase from 20/09/2023
TipTop
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Dima D.
Rating: 5 out of 5
following a purchase from 14/09/2023
Excellent site! The customer service is top-notch and it's a great discovery of the site! I highly recommend!
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Severine F.
Rating: 5 out of 5
following a purchase from 14/09/2023
Good
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Tais R.
Rating: 2 out of 5
following a purchase from 17/09/2023
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
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Response from BBG DECO DE HEROS
Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
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Sandra S.
Rating: 4 out of 5
following a purchase from 12/09/2023
Very good quality
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Maguie L.
Rating: 3 out of 5
following a purchase from 02/09/2023
I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.
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Response from BBG DECO DE HEROS
Hello Maguie
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
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Mario G.
Rating: 5 out of 5
following a purchase from 13/09/2023
Very nice border, great quality, and repositionable, with beautiful colors. I recommend this site.
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Héloïse D.
Rating: 5 out of 5
following a purchase from 11/09/2023
Of very good quality! Very fast shipping!
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Lucie G.
Rating: 5 out of 5
following a purchase from 09/09/2023
Fast shipping and products conform to the description
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Laurence R.
Rating: 5 out of 5
following a purchase from 08/09/2023
Product conforms to quality and fast delivery
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Lucie B.
Rating: 2 out of 5
following a purchase from 28/08/2023
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
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Response from BBG DECO DE HEROS
Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
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Nicole B.
Rating: 5 out of 5
following a purchase from 05/09/2023
Fast shipping, items correspond well to the description, sufficient packaging and REUSED... well done
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Hasan A.
Rating: 5 out of 5
following a purchase from 02/09/2023
Well received thank you
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Benjamin M.
Rating: 5 out of 5
following a purchase from 01/09/2023
Quality stickers
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Angelique F.
Rating: 2 out of 5
following a purchase from 01/09/2023
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
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Response from BBG DECO DE HEROS
Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com
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Maelys B.
Rating: 5 out of 5
following a purchase from 01/09/2023
👌
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Sophie D.
Rating: 5 out of 5
following a purchase from 30/08/2023
Fast, efficient, thank you
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Response from BBG DECO DE HEROS
Thank you for your feedback and appreciation! We are happy to have provided you with a positive and fast experience.
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Mathilde D.
Rating: 5 out of 5
following a purchase from 30/08/2023
Fast delivery and in line with my expectations
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Response from BBG DECO DE HEROS
Thank you Mathilde for taking the time to give your feedback on our site! We are happy to see that you are satisfied with our fast delivery. We hope you will continue to trust us.
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Flore P.
Rating: 5 out of 5
following a purchase from 29/08/2023
Fast delivery and product conforms to the request.
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Response from BBG DECO DE HEROS
Thank you very much for your feedback, Flore! We are delighted that you received your order quickly and in optimal conditions! We are happy that our site BBG DECO DE HEROS satisfied you.
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Frederic B.
Rating: 1 out of 5
following a purchase from 27/08/2023
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
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Falantin C.
Rating: 5 out of 5
following a purchase from 25/08/2023
Very good products and fast shipping
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Response from BBG DECO DE HEROS
Thank you very much for your feedback and your rating, Carole. We are very happy that you were satisfied with your product and the service we provided. We appreciate your time and support.
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Alexandra C.
Rating: 5 out of 5
following a purchase from 26/08/2023
All my items are perfect and of good quality
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Sandra S.
Rating: 5 out of 5
following a purchase from 26/08/2023
Magnificent poster. Very responsive staff.
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Eva K.
Rating: 5 out of 5
following a purchase from 25/08/2023
Shipping and delivery of the package was more than fast. Very nice water bottle, I will definitely order again.
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Anabelle M.
Rating: 5 out of 5
following a purchase from 22/08/2023
Very fast order. Item conforms. I am very satisfied
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Justine A.
Rating: 5 out of 5
following a purchase from 23/08/2023
perfect and super fast shipping!
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Delphine G.
Rating: 1 out of 5
following a purchase from 22/08/2023
I paid for two items and only received one. I sent an email and received no response.
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Fabienne T.
Rating: 5 out of 5
following a purchase from 18/08/2023
Fast shipping. Product meets expectations.
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Caroline R.
Rating: 5 out of 5
following a purchase from 11/08/2023
Great item, conforms to the drawing
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Picotin N.
Rating: 1 out of 5
following a purchase from 10/08/2023
I have not received my package
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