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D
Rating: 4 out of 5
Delivered quickly in good condition. The items were perfect for the price.
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersP
Rating: 2 out of 5
Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.
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Response from BBG DECO DE HEROS
Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
D
Rating: 5 out of 5
Fast and careful delivery.
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A
Rating: 5 out of 5
Fast, compliant, and good quality.
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C
Rating: 5 out of 5
Everything is okay, perfect product, great value for money, fast delivery, it's great.
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A
Rating: 5 out of 5
Top
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P
Rating: 5 out of 5
Very easy to assemble, a few defects on the design slightly scratched but otherwise very nice, my little one lay down in it right away.
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J
Rating: 5 out of 5
Fast and careful shipping and as described
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Y
Rating: 3 out of 5
Product on the site but not in stock. Average quality stickers.
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Response from BBG DECO DE HEROS
Hello Youna
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
L
Rating: 5 out of 5
Super figurine, very large and bright colors, thank you very much. I won't hesitate to order again.
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M
Rating: 1 out of 5
I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.
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D
Rating: 4 out of 5
Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!
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M
Rating: 5 out of 5
Item arrived in good condition and very well packaged. I haven't installed it yet but it looks good.
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S
Rating: 5 out of 5
Delighted with my purchase!!
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V
Rating: 5 out of 5
Perfect
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M
Rating: 2 out of 5
I was disappointed with the quality of my purchase, I wrote to customer service but never received a response...
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Response from BBG DECO DE HEROS
Hello Marie
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
J
Rating: 5 out of 5
Top
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D
Rating: 5 out of 5
Fast delivery and product as described.
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S
Rating: 5 out of 5
Magnificent, I highly recommend!!!
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S
Rating: 1 out of 5
No tracking and no item received after almost a month of ordering. It's simply pathetic!
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Response from BBG DECO DE HEROS
Hello Sandra
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.
V
Rating: 1 out of 5
I bought a large Spiderman for my children's room and I am happy with it. I bought smaller Spidey ones and I am very disappointed because they don't stick, they peel off every day. I think I will remove them.
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Response from BBG DECO DE HEROS
Hello Valérie
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
A
Rating: 5 out of 5
Super beautiful wallpaper!!! I recommend.
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E
Rating: 5 out of 5
The order is perfectly compliant, received the next day, perfect.
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P
Rating: 5 out of 5
Good quality and very pretty. Speed between order and receipt.
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M
Rating: 5 out of 5
Fast, clear, and efficient, everything we ask from an online store.
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L
Rating: 5 out of 5
He went out of his way to catch up on the supplier's delay. Bravo, delivery okay and fantastic product, what more can I say?
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A
Rating: 5 out of 5
As described
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O
Rating: 5 out of 5
Very fast shipping and the content is impeccable. Very good quality stickers.
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M
Rating: 1 out of 5
I ordered a display and the site clearly stated: delivery within 48 hours for this product. I had to wait 2 weeks. Knowing that the delivery time was the main reason for ordering from you and not elsewhere... I was very disappointed and I find your way of working unacceptable.
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Response from BBG DECO DE HEROS
Hello Marc
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team
A
Rating: 5 out of 5
Everything is okay
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A
Rating: 4 out of 5
Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging
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L
Rating: 5 out of 5
Very fast shipping and delivery (before Christmas, phew), I had sent a worried email to which I received a reassuring response, it's great, well-packaged order and superb cardboard crest. I am delighted.
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V
Rating: 5 out of 5
Beautiful duvet cover
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J
Rating: 5 out of 5
The product matches the description. The site works well. The delivery was fast.
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E
Rating: 5 out of 5
Fast delivery, perfect packaging, and very high-quality product. Very happy with my purchase!
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F
Rating: 2 out of 5
Purchase as described but chaotic delivery!!!
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Response from BBG DECO DE HEROS
Hello Flavie
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
M
Rating: 5 out of 5
I am waiting for one of the two packages
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D
Rating: 4 out of 5
Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team
E
Rating: 5 out of 5
Very good.
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M
Rating: 5 out of 5
Very pretty, look matching the photo. Regret that there isn't a larger size.
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