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J
Rating: 4 out of 5
Very good quality product and received quickly. However, difficult to install alone! Despite the instructions, two people are necessary
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3 and 4 stars
Reset filtersN
Rating: 1 out of 5
I was not delivered to the requested relay, very disappointed
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Response from BBG DECO DE HEROS
Hello, During the lockdown and the subsequent deconfinement, the relay points were either completely unavailable or partially. Thank you. The BBG team
C
Rating: 4 out of 5
Very good site. Rigorous follow-up by email and immediate response. Upon delivery, one item was missing but after contacting customer service by email, immediate response and everything arrived quickly. Product meets my expectations. I recommend
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K
Rating: 1 out of 5
I ordered two boxes of stickers, one in very good condition and the second with lots of stains on the stickers,
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Response from BBG DECO DE HEROS
Hello, Thank you for your message. We can send you a new box of stickers or refund you. See you soon on bebegavroche.com
J
Rating: 2 out of 5
Order not received in the announced time. I canceled my order. If I hadn't reached out to them, no one would have notified me
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Response from BBG DECO DE HEROS
Good evening July
E
Rating: 3 out of 5
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
F
Rating: 3 out of 5
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
S
Rating: 1 out of 5
HELLO, correct packaging, the table is damaged and there are black marks that won't come off
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Response from BBG DECO DE HEROS
Hello,
S
Rating: 4 out of 5
I received my order 10 days after ordering, I am very happy, exactly what I expected
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F
Rating: 3 out of 5
I am satisfied but the delivery was long
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L
Rating: 4 out of 5
SUPER product, thank you ;)
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A
Rating: 4 out of 5
Very responsive customer service. Product arrived in good condition with a bit of delay, considering the covid conditions. Satisfied
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L
Rating: 4 out of 5
Very good product, delivery times respected
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M
Rating: 4 out of 5
Nothing to report. The child was very happy discovering the surprise
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P
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
A friend recommended it to me, it's good
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A
Rating: 4 out of 5
Very high quality paper, very satisfied
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A
Rating: 4 out of 5
fast delivery and delighted with the quality of the order
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A
Rating: 4 out of 5
Top bed, very solid and well finished
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R
Rating: 4 out of 5
Package received quickly. Product perfect.
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A
Rating: 3 out of 5
Minnie bed pack is great and the customer service is attentive! But the delivery was too long, I waited two weeks?
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A
Rating: 4 out of 5
Very good, my daughter is delighted. The follow-up is top-notch. Thanks again
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V
Rating: 3 out of 5
Delivery time too long
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D
Rating: 4 out of 5
Product meets expectations - delivery time respected
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M
Rating: 4 out of 5
The product perfectly matches what I expected. A small hiccup in managing availability and delivery (product available then finally out of stock, then delivered to a relay that didn't seem to accept the package, then redelivered to another relay not requested). Let's hope this new team (very friendly) organizes quickly to avoid this happening too often.
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M
Rating: 4 out of 5
Very good product
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E
Rating: 4 out of 5
very fast delivery and the package meets my expectations.
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S
Rating: 4 out of 5
The poster is a bit damaged, unfortunately, but I will still recommend
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J
Rating: 4 out of 5
The delivery times were not respected, as I needed what I bought for an event on a specific date, but the after-sales service was very good.
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L
Rating: 4 out of 5
Very good and satisfied with the products received
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A
Rating: 4 out of 5
Very good
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