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A
Rating: 4 out of 5
I am happy with my purchase, small downside for the delivery, the box was damaged so the package was not secure! Too bad
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Beautiful product but it peels off by itself
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Response from BBG DECO DE HEROS
Hello Aurélie
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
We have noted your message. All customers who ordered this item are very happy with the results.
Here is a reminder of the instructions for the adhesives:
The stickers are compatible with:
- a painted wall
- furniture
- mirrors
- smooth surfaces
They cannot be applied on:
- an uneven wall (rough, not smooth)
- a dirty wall
- silicone-based wall paint
- a damp surface.
See you soon.
The Deco team of Heroes
J
Rating: 4 out of 5
Package sent very quickly and received correctly, very well packaged. The only downside is the setup of the poster… 8 sheets to glue to the floor and the setup is not so obvious… And quite fragile when you go over it several times to smooth… Otherwise, the final effect looks good after drying.
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Response from BBG DECO DE HEROS
Hello Johan, Thank you for your feedback. Despite the necessary efforts, we hope that the result satisfies you ;+) As with all wallpapers, there is a protocol to follow. This paper is not of the non-woven type (which is thicker) and requires a very smooth wall to work well. Best regards. The Deco de Héros team
A
Rating: 2 out of 5
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
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Response from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
M
Rating: 4 out of 5
Nothing to say, perfect product and instructions very well explained and fast delivery, well done!
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E
Rating: 3 out of 5
I did not receive the package on time 24/48h as indicated on the site.
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Response from BBG DECO DE HEROS
Hello Emilie, We have noted your feedback. However, as you have seen on all pages of our site, the deadlines are indicative. Our carriers do not guarantee the 24/48h timeframe. See you soon. The Deco de Héros team
A
Rating: 2 out of 5
Not enough choice in characters and for cardboard, it's still quite expensive.
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Response from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
P
Rating: 4 out of 5
Satisfied with my purchase, fast delivery.
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J
Rating: 4 out of 5
Great product, matches the description. But no response to my inquiry about the delivery time
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S
Rating: 1 out of 5
Hello, I never received the order.
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A
Rating: 3 out of 5
One product missing from my order
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D
Rating: 2 out of 5
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
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A
Rating: 1 out of 5
Delivery times exceeded without any order progress tracking. No response to the email sent and when we call, it's the voicemail of a company with a different name. I will never order from there again.
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Response from BBG DECO DE HEROS
Hello Andréanne
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
H
Rating: 4 out of 5
Super happy with my order
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B
Rating: 1 out of 5
Musical toy, not even unwrapped and it derails. The music skips but since my child is autistic and cannot wait, unfortunately, for a half-broken toy. Expensive for a 20 cm Hello Kitty plush.
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Response from BBG DECO DE HEROS
Hello Faical
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
M
Rating: 2 out of 5
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
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Response from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
S
Rating: 2 out of 5
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
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A
Rating: 1 out of 5
Received the material after the party..
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N
Rating: 4 out of 5
Product conforms to the order but please change delivery company!!!!!!
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L
Rating: 3 out of 5
I would have given 5 stars if, due to a delivery error, I hadn't had to cancel my plans. Too bad
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B
Rating: 4 out of 5
Good!
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C
Rating: 4 out of 5
Deco2heros I love it 😍
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M
Rating: 3 out of 5
Very nice but expensive for simple cardboard....
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N
Rating: 4 out of 5
Satisfied Ras
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I
Rating: 2 out of 5
Still waiting for my order from 10/16, really not respected deadline
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C
Rating: 3 out of 5
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
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F
Rating: 2 out of 5
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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J
Rating: 1 out of 5
Order not received, no refund made
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M
Rating: 2 out of 5
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
A
Rating: 2 out of 5
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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D
Rating: 1 out of 5
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
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S
Rating: 1 out of 5
Catastrophic from start to finish
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Response from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
O
Rating: 1 out of 5
I haven't received my package yet and I have no idea about the delivery
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G
Rating: 3 out of 5
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
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M
Rating: 1 out of 5
Package not received and emails went unanswered.
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G
Rating: 4 out of 5
👍
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K
Rating: 2 out of 5
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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B
Rating: 2 out of 5
The wallpaper was creased on one side
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C
Rating: 4 out of 5
Very good
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H
Rating: 1 out of 5
Order not received. It's just disappointing for a first experience with the brand.
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Response from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.