BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
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Response from BBG DECO DE HEROS
Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
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Angelique F.
Rating: 2 out of 5
following a purchase from 01/09/2023
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
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Response from BBG DECO DE HEROS
Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com
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Frederic B.
Rating: 1 out of 5
following a purchase from 27/08/2023
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
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Delphine G.
Rating: 1 out of 5
following a purchase from 22/08/2023
I paid for two items and only received one. I sent an email and received no response.
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Picotin N.
Rating: 1 out of 5
following a purchase from 10/08/2023
I have not received my package
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Perolat L.
Rating: 1 out of 5
following a purchase from 13/08/2023
I did not receive the correct item and no response to my request!
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Gilles M.
Rating: 4 out of 5
following a purchase from 26/07/2023
WELL PLAYED
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Marie H.
Rating: 1 out of 5
following a purchase from 01/08/2023
Thin wallpaper and the joints are not harmonious. Finally, the overlapping joint system gives a really unesthetic result. Very disappointed with the outcome.
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Response from BBG DECO DE HEROS
Hello Marie, We have noted your feedback. You ordered wallpaper from our supplier Walltastic. This manufacturer has been awarded multiple times for the quality of its products. We believe that you did not follow the installation instructions. These instructions are indicated in the article content. There is even a video available on the product sheet (here at the bottom of the page) https://deco-de-heros.com/32105-papier-peint-fond-marin-poissons-orques-phoques-baleine-raie-dauphins-et-corail-305x244cm-walltastic-46993.html Our team is at your disposal to help you. Best regards. The Déco de Héros team
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Sylvie G.
Rating: 1 out of 5
following a purchase from 31/07/2023
I give 1 star out of obligation but this site deserves none. After several attempts to contact, I still have not received my order or any response from them. Really very disappointed
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Patrice A.
Rating: 2 out of 5
following a purchase from 30/07/2023
Decent product, but still expensive for the result... eye holes not punched in front, deadlines to be reviewed as well...
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Amélie B.
Rating: 2 out of 5
following a purchase from 22/07/2023
The curtains are beautiful but not at all blackout!!
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Mayda N.
Rating: 1 out of 5
following a purchase from 03/07/2023
My credit card was charged and a week later, I had to call to find out why my order hadn't been shipped.
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Response from BBG DECO DE HEROS
Hello Mayda
We spoke on the phone.
Our bank informed us that the payment country was Cyprus.
You previously attempted to pay and the chosen country of origin was Saudi Arabia.
Our bank advised us to wait to ensure that the transaction was compliant with their requirements. This is an unusual process for us.
Hence this delay.
Best regards.
The Héros Deco Team
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Brigitte C.
Rating: 4 out of 5
following a purchase from 11/06/2023
Product conforms to the photograph. Very long delay. Lack of follow-up before delivery.
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Response from BBG DECO DE HEROS
Hello Brigitte
Thank you for your message and your stars.
Indeed, the item announced for 10 working days was delivered to you with a delay of 3 days.
Our supplier had some logistical issues that have been resolved.
Our apologies for this hiccup.
Thank you;
The Héros Deco Team
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Jérôme B.
Rating: 1 out of 5
following a purchase from 21/06/2023
Order still not received.
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Response from BBG DECO DE HEROS
Hello Jérôme
You ordered an item deliverable in 10 working days.
The package has been shipped, it will be delivered to you tomorrow, Tuesday, July 3rd.
Check the carrier's tracking to follow the delivery.
See you soon
The Héros Deco Team
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Hervé W.
Rating: 1 out of 5
following a purchase from 20/06/2023
Still not delivered.
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Response from BBG DECO DE HEROS
Hello Hervé
You ordered cardboard figurines, some of which were deliverable within 10 working days.
Your package is on its way, it will be delivered tomorrow, Tuesday, July 4th. The deadline will have been respected.
Have you contacted our team?
Thank you.
The Héros Deco Team.
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Yannick L.
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast shipping and good quality product, thank you, I recommend.
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Corinne D.
Rating: 4 out of 5
following a purchase from 13/06/2023
First order on the site. Very fast delivery. Very friendly and helpful staff. Good quality products. The only downside is that the color of the curtains that appeared sky blue is actually white. Too bad.
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Lenny L.
Rating: 1 out of 5
following a purchase from 11/06/2023
I received my package 10 days late and on top of that it was completely damaged. I contacted the store and was promised that a gesture would be made, unfortunately, I am still waiting... I will not reorder, sorry.
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Response from BBG DECO DE HEROS
Hello Lenny
You ordered a cardboard figurine of Niall Horan deliverable within 10 working days. You received it within 9 working days. There is no delay.
We offered you a €10 discount to compensate for the crease noted after delivery.
Keep us updated.
The Héros Deco Team
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Hervé M.
Rating: 1 out of 5
following a purchase from 15/05/2023
The time between ordering and preparing it is way too long and extends the delivery time accordingly. Too bad, because the merchandise is TOP and the delivery was perfect. Thank you for your service and long life to BBG DECO DE HEROS
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Response from BBG DECO DE HEROS
Hello Hervé
We have noted your message. There was a slight delay in the delivery of this Funny Little Bugs plush toy, which was delivered to you one day late.
Sorry for this experience.
See you soon.
The Héros Deco Team
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Sylvain M.
Rating: 1 out of 5
following a purchase from 08/05/2023
Lying by saying that the order is out for delivery when you hadn't even sent it because your printer was broken. Honesty is better than lying. It goes down better.
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Response from BBG DECO DE HEROS
Hello Sylvain
You ordered two cardboard masks of Michelle and Barack OBAMA.
We were transparent in telling you that our supplier's printer in France had a technical issue. This caused a delay in delivery.
We usually deliver to our customers within 24/48 hours or 10 working days.
Unfortunately, this time, this event beyond our control meant we did not fulfill our commitment. Everything has since returned to normal, and we have fully refunded you.
We apologize for this experience.
Our team is at your disposal.
Best regards.
The Héros Deco Team
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Alexia T.
Rating: 1 out of 5
following a purchase from 04/05/2023
I went to pick up my package just delivered today. The envelope was damaged and the mask in a pitiful state. Shameful.
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Response from BBG DECO DE HEROS
Hello Alexia, We are sorry for this experience. As mentioned on the phone, if the package is damaged, it should be refused. This allows us to go back to the carrier. Thank you. The team of Déco de Héros
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Marcyan C.
Rating: 1 out of 5
following a purchase from 25/04/2023
Order placed on April 25 and 3 weeks later still nothing received!!! Very disappointed
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Chantal D.
Rating: 1 out of 5
following a purchase from 25/04/2023
Order placed twelve days ago. No delivery and no response from customer service.
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Response from BBG DECO DE HEROS
Hello Chantal. We usually respond quickly to customers. We have no record of your message. Did you leave a message on our answering machine? You ordered on April 25 an item that was displayed under 10 days (working days) as it was being restocked. We respected the deadline as I see that you were delivered today (May 11). Best regards. The team https://deco-de-heros.com
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Sophie L.
Rating: 4 out of 5
following a purchase from 23/04/2023
I note for the order and delivery, nothing to say for the table I can't say anything as it was for a gift
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Candice M.
Rating: 1 out of 5
following a purchase from 12/04/2023
Withdrawal taken from the account on the day of purchase, and still no delivery after 15 days ................... bad experience!
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Élodie T.
Rating: 3 out of 5
following a purchase from 15/04/2023
Size error on the description
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Response from BBG DECO DE HEROS
Hello Elodie, Following our phone conversations, we have corrected the error regarding the number and type of strips on this lovely wallpaper. Thank you. The team https://deco-de-heros.com
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Marie Q.
Rating: 1 out of 5
following a purchase from 13/03/2023
The package arrived much later than expected and after the event for which I had placed the order. I am very disappointed
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Stéphane L.
Rating: 4 out of 5
following a purchase from 11/03/2023
Compliant
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Charlène D.
Rating: 3 out of 5
following a purchase from 16/02/2023
Way too dark in terms of color. Does not match the photo.
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Armelle D.
Rating: 4 out of 5
following a purchase from 15/02/2023
Following a major failure of the initial carrier, BBG DECO must be recognized for reacting very quickly to take matters into their own hands. Their responses were immediate and appropriate. I received my package as planned. Thank you for their efficiency.
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Laurene C.
Rating: 3 out of 5
following a purchase from 17/02/2023
No issues with delivery but the quality-price ratio seems low compared to the ordered product.
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Response from BBG DECO DE HEROS
Hello Laurène, Thank you for your review. This item sells very well and we have not received any reviews indicating the quality you mentioned. Did you contact our team to share your comments? Was this storage chair assembled correctly? Please feel free to contact us. Thank you. The Deco de Héros team
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Melanie B.
Rating: 3 out of 5
following a purchase from 05/02/2023
Interesting price but lack of communication for shipping and immediate debit without news for 10 days.
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Response from BBG DECO DE HEROS
Hello Mélanie, Thank you for taking the time to publish your review. You ordered an item that was displayed as "at your place in 10 days". As you may have noticed, the item was delivered on time, even a day earlier ;). See you soon. The Deco de Héros team
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Christelle D.
Rating: 1 out of 5
following a purchase from 13/02/2023
Stay away from the stickers. Cut in any way... the unicorn in 3 pieces, not the same colors so you can clearly see the 3 pieces once installed...
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Response from BBG DECO DE HEROS
Hello Christelle, We have received your message. But we don't understand! We called you yesterday (Monday) to ask for photos to understand and possibly forward to our manufacturer. And instead of that, we discover your review. We do our best to help our customers, but you also need to play along so we can understand, especially since these Walltastic stickers are of excellent quality. Best regards. The Deco de Héros team
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Alain B.
Rating: 4 out of 5
following a purchase from 21/01/2023
Very good. I recommend.
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Maeva H.
Rating: 2 out of 5
following a purchase from 01/02/2023
I chose delivery to a pickup point, at the same price as GLS home delivery, because I did not want to be delivered by GLS. But it was GLS that delivered to the pickup point. Result: they did not drop off my package at the right pickup point but at another one which made me take a detour of more than 2 hours!! And luckily someone brought it to me because it was inaccessible by public transport!! All this for an order of cardboard masks at €10! Incredible loss of money (gas, highway) and time! Advice to BBG: change your delivery method, increase the range of choices, forget GLS!
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Response from BBG DECO DE HEROS
Hello Maëva, We are sorry for this experience. Indeed, the Mondial Relay network is handled by GLS. Since April, we have added Chronopost pickup points. Moreover, they are cheaper and generally faster. See you soon. The team https://deco-de-heros.com
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Fanny R.
Rating: 1 out of 5
following a purchase from 29/01/2023
I still have not received my order.
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Deville M.
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered quickly in good condition. The items were perfect for the price.
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Pascal L.
Rating: 2 out of 5
following a purchase from 14/01/2023
Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.
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Response from BBG DECO DE HEROS
Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
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Youna B.
Rating: 3 out of 5
following a purchase from 04/01/2023
Product on the site but not in stock. Average quality stickers.
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Response from BBG DECO DE HEROS
Hello Youna
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
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Muriel D.
Rating: 1 out of 5
following a purchase from 25/10/2022
I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.
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