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E
Rating: 4 out of 5
Well received, conforms to the order
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 2 out of 5
The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.
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Response from BBG DECO DE HEROS
Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team
M
Rating: 4 out of 5
Very short delivery time, conforms to my order, well packaged.
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S
Rating: 4 out of 5
Very good result, it's nice, it will make some happy!
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S
Rating: 4 out of 5
Nothing to say for a first time. Thank you.
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E
Rating: 1 out of 5
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Elodie, As mentioned, the installation protocol was not followed, which is why you have misalignments upon arrival. In addition to the documentation provided by the manufacturer, we have set up a help area with videos to properly install the wallpapers. Best regards. The BBG team
M
Rating: 3 out of 5
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
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Response from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
F
Rating: 1 out of 5
Punctured on first use. Very disappointing for the price
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Response from BBG DECO DE HEROS
Hello Floriane, We contacted you to understand the issue. We sent you another item following your agreement. Best regards. The BBG team
S
Rating: 1 out of 5
Really disappointed with the quality for the price, and also very poorly packaged! So damaged... really sad
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Response from BBG DECO DE HEROS
Hello Shirley, Thank you for your message. We are sorry for this experience. Did you contact customer service to explain the transport issue and the installation of your wallpaper? Can you send us photos of the packaging and the installed item at [email protected]? We can discuss the exchange or refund if necessary. Thank you. The BBG team
Y
Rating: 3 out of 5
Fast shipping. The size is not 25 cm but 20 cm
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Response from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
G
Rating: 4 out of 5
Very good product.
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I
Rating: 1 out of 5
Disappointed with the order
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Response from BBG DECO DE HEROS
Hello Ibtissem, We have received your message. You ordered a Paw Patrol bed pack with the bed, mattress (made in France), duvet, pillow, and bed set. As you could see before ordering, the photos clearly indicate that the set has a star pattern. https://www.bebegavroche.com/pack-complet-luxe-lit-tiroirs-pat-patrouille-lit-parure-drap-couette-oreiller-matelas-26262.html There is even a bold text clearly visible indicating this. We regret that you could not see this before placing your order. Best regards. The BBG team
M
Rating: 2 out of 5
Delivery time much too long
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Response from BBG DECO DE HEROS
Hello, Our apologies if these delays seemed too long to you. The ordered item was being reprinted and announced to be delivered within 10 days, we could not meet this deadline due to transport difficulties with our manufacturer from the United Kingdom. I notice a new order placed subsequently via Manomano and it was delivered within 48H. Our sincere apologies for these unusual delays. Best regards.
J
Rating: 1 out of 5
100313844 I never received the order while you have charged me, please contact me quickly
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Response from BBG DECO DE HEROS
Hello Jennifer, We have noted your message. Your order has been refunded because Alma, our financial partner, asked us to cancel your order because they did not receive the necessary elements to validate your financing. Best regards. The BBG team
M
Rating: 4 out of 5
Serious site, fast delivery. I recommend
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C
Rating: 4 out of 5
Shipping and delivery times respected. Too bad the transport companies take little care of the packages.
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S
Rating: 1 out of 5
Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.
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Response from BBG DECO DE HEROS
Hello Stéphane, You are right. Our English supplier was delayed which was penalizing. We sincerely apologize for this experience. We spoke to you on the phone. A commercial gesture is in order for a future order to compensate for the inconvenience you encountered. Thank you and see you soon. The BBG team
J
Rating: 4 out of 5
The tracking of the package was strange (notably displayed as "delivered" when I had not yet picked it up, nor even been informed of its availability at the relay point) so I feared the worst (lost packages being unfortunately a frequent occurrence) but I eventually managed to retrieve it. It did arrive much later than expected (not in time for the birthday for which I ordered it) and not at the chosen relay, but the plush corresponds. So I blame the carrier, but not the site bebe gavroche.
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Response from BBG DECO DE HEROS
Hello Joelle,
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team
Y
Rating: 2 out of 5
Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..
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Response from BBG DECO DE HEROS
Hello Yasmina,
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
S
Rating: 2 out of 5
Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.
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Response from BBG DECO DE HEROS
Hello Sarah,
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
S
Rating: 4 out of 5
After receiving a very damaged package, I made a complaint with photos and the item was resent without any problem.
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B
Rating: 4 out of 5
Pretty furniture but looks bigger in the photo.
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A
Rating: 4 out of 5
Upon receipt, the packaging was a bit damaged, so the product was damaged. We proceeded with the installation and there were a lot of bubbles. In the end, after drying, the product was perfectly taut. So very satisfied with the poster.
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J
Rating: 4 out of 5
Shipping okay, receipt okay, speed okay. But the wallpaper received was damaged, a bit disappointed.
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Response from BBG DECO DE HEROS
Hello Julie,
Thank you for your message.
Did you contact our team?
We can exchange or refund the item if the customer informs us.
Best regards.
The BBG team
Thank you for your message.
Did you contact our team?
We can exchange or refund the item if the customer informs us.
Best regards.
The BBG team
S
Rating: 1 out of 5
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
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Response from BBG DECO DE HEROS
Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
E
Rating: 2 out of 5
not happy still haven't received
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Response from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
C
Rating: 4 out of 5
Beautiful mural, too bad the main characters are not very similar in detail.
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Response from BBG DECO DE HEROS
Hello Céline,
Thank you for your review. Indeed, this Star Wars mural is impressive!
Plus, the installation is very simple for this non-adhesive wallpaper.
Send us photos ;+)
The BBG team
Thank you for your review. Indeed, this Star Wars mural is impressive!
Plus, the installation is very simple for this non-adhesive wallpaper.
Send us photos ;+)
The BBG team
S
Rating: 3 out of 5
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
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Response from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
L
Rating: 1 out of 5
Ordered the autumn forest, once placed the fairies did not have the same leg color and Tinkerbell's body did not match either, plus the colors came off at the slightest touch of a damp cloth. Result, everything went in the trash because it was very ugly in the end.
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Response from BBG DECO DE HEROS
Hello Laurence, We are sorry for this experience. Did you contact our team so we can understand the issue? Did you follow the application protocol indicated in the documentation as well as the videos? Keep us updated. Thank you. The BBG team.
E
Rating: 1 out of 5
Very disappointed. Bug on the site at the time of my order. Billing address merged with the delivery address. Package delivered to the wrong address and never received... No recourse and very poor communication with customer service.
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Response from BBG DECO DE HEROS
Hello Emmy, We exchanged by phone and email. As we indicated, we believe it was a handling error. You provided a delivery address identical to the billing address. Best regards. The BBG team.
C
Rating: 4 out of 5
Good product.
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C
Rating: 4 out of 5
Very nice sticker. Unfortunately, they don't stick :(
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Response from BBG DECO DE HEROS
Hello Cindy, Thank you for your message. Did you contact our team so we can understand the issue? On what surface did you place them? Can you send us photos? Thank you in advance. The BBG team.
T
Rating: 4 out of 5
Good product, I regret not having obtained free delivery in relation to the amount of my order.
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Response from BBG DECO DE HEROS
Hello Thierry, Thank you for your message. We practice the fairest pricing policy for our items. Free shipping starts from 199€ as of today. As you know, prices are rising, including those for delivery (fuel, etc.). Thank you for your understanding. The BBG team.
B
Rating: 3 out of 5
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
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D
Rating: 4 out of 5
Perfect, nothing to say.
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C
Rating: 4 out of 5
Very good quality stickers. The only downside is that it was an order of over 600 euros for a pediatrics service and no gift or gesture. We will have to place a new order, which will be on another site that offers commercial gestures for large orders.
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Response from BBG DECO DE HEROS
Hello Clémence, Thank you for your message. We tried to reach you by email and phone. We are delighted that our items help to beautify the pediatrics service premises. We are still waiting for your response to discuss a commercial gesture. The bbg team.
C
Rating: 1 out of 5
The merchandise arrived with a dent in the box and I didn't have enough time to return it, so for a first experience, not really satisfied.
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Response from BBG DECO DE HEROS
Hello Carole, We have noted your comment. Did you contact our team? We have no record. We could have understood the issue you mentioned. Is the Angelica Pirates of the Caribbean figurine, https://www.bebegavroche.com/figurine-en-carton-angelica-haut-165-cm.html damaged? Can you send us a photo? Thank you. The Bbg team.
A
Rating: 4 out of 5
Super fast reception, the result is just beautiful, I am satisfied with my purchase, easy to apply.
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P
Rating: 4 out of 5
Ok.
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C
Rating: 4 out of 5
Product corresponds exactly to the order and is of good quality.
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