Customer reviews of BBG DECO DE HEROS

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2, 3 and 4 stars

Reset filters
C
Carla M.
Rating: 4 out of 5
following a purchase from 18/09/2021
Fast shipping. Corresponds exactly to the expected product.
Translated reviews
N
Nora M.
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
Translated reviews
Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
L
Lindsay V.
Rating: 1 out of 5
Disappointed with the quality
Translated reviews
Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
H
Herve P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Very good.
Translated reviews
I
Isabelle R.
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
Translated reviews
Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
C
Claude C.
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
Translated reviews
Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/08/2021
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
Translated reviews
T
Teddie T.
Rating: 2 out of 5
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
Translated reviews
Response from BBG DECO DE HEROS
Hello Teddie
L
Laetitia B.
Rating: 4 out of 5
following a purchase from 12/08/2021
Fast shipping
Translated reviews
C
Céline R.
Rating: 3 out of 5
following a purchase from 18/07/2021
Good reception and good condition of the package, but long shipping by the carrier
Translated reviews
K
Karen D.
Rating: 4 out of 5
following a purchase from 01/08/2021
Fast delivery. Great result
Translated reviews
M
Martine C.
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfied
Translated reviews
C
Corine N.
Rating: 4 out of 5
following a purchase from 14/07/2021
There is a choice and fast delivery.
Translated reviews
J
Joëlle B.
Rating: 2 out of 5
Hello, Not precise enough on the joints, too bad.
Translated reviews
Response from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
F
Fiona L.
Rating: 3 out of 5
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
Translated reviews
Response from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
E
Eleonore E.
Rating: 3 out of 5
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
Translated reviews
Response from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
S
Sabrina C.
Rating: 2 out of 5
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
M
Marine B.
Rating: 4 out of 5
following a purchase from 09/07/2021
Top, the kids are delighted.
Translated reviews
S
Suzanne L.
Rating: 4 out of 5
following a purchase from 29/05/2021
Good
Translated reviews
O
Odette H.
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
Translated reviews
Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
M
Mélanie M.
Rating: 4 out of 5
following a purchase from 27/05/2021
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
Translated reviews
G
Guy F.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delivery at the desired time
Translated reviews
C
Chrystelle S.
Rating: 4 out of 5
following a purchase from 21/04/2021
Order and package receipt as expected.
Translated reviews
J
Jonathan G.
Rating: 1 out of 5
Very disappointed 😞 poor quality paper cleaning the glue with a damp microfiber the paper bleeds I do not recommend.
Translated reviews
Response from BBG DECO DE HEROS
Hello Jonathan, Thank you for your feedback. We are sorry for this experience. This wallpaper is one of our best sellers https://www.bebegavroche.com/papier-peint-xxl-toy-story-disney.html You can also check the reviews from customers who are delighted. Did you follow the application instructions? https://www.bebegavroche.com/mode-emplois Can you send us photos so we can understand the issue? Feel free to call us as well. The BBG team
A
Audrey R.
Rating: 4 out of 5
following a purchase from 29/04/2021
The items are great, and a big thank you for the little extra surprises 😄 Very responsive customer service, and attentive, a great proof of professionalism! I won't hesitate to order again!
Translated reviews
C
Charline S.
Rating: 4 out of 5
following a purchase from 28/04/2021
Very good and fast delivery, super easy to apply.
Translated reviews
M
Michel A.
Rating: 4 out of 5
following a purchase from 07/04/2021
Very good, to see in 1 year.
Translated reviews
D
Delphine D.
Rating: 3 out of 5
Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.
Translated reviews
Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. Indeed, this wallpaper is beautiful. Many customers have sent us photos via Facebook. As for the damaged corner, have you contacted our team? Please know that we replace or refund any item reported damaged by the customer. It is true that this type of product requires a very strict installation protocol. Did you follow the installation instructions correctly?
J
Julia A.
Rating: 4 out of 5
following a purchase from 03/04/2021
Very beautiful poster, the colors are magnificent... Unfortunately one edge was slightly damaged and one side was larger than the other but it didn't interfere with the connection. So we put strips around to make a giant frame.
Translated reviews
V
Viviane B.
Rating: 4 out of 5
following a purchase from 31/03/2021
A bit disappointed with the material of the duvet cover which is very thin, but it remains very beautiful and pleases my grandson.
Translated reviews
L
Lorice M.
Rating: 4 out of 5
following a purchase from 27/03/2021
Great order delivered quickly.
Translated reviews
M
Marc M.
Rating: 3 out of 5
following a purchase from 23/03/2021
Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.
Translated reviews
G
Gaelle C.
Rating: 3 out of 5
I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.
Translated reviews
Response from BBG DECO DE HEROS
Hello Gaëlle,
B
Bernard B.
Rating: 4 out of 5
following a purchase from 06/03/2021
Very good 👍
Translated reviews
M
Monique M.
Rating: 4 out of 5
following a purchase from 11/03/2021
Shipping a bit expensive, items received quickly. As a new customer, I hoped for a welcome gesture.
Translated reviews
J
Jerome E.
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivered in the expected time
Translated reviews
O
Olivier G.
Rating: 4 out of 5
following a purchase from 03/01/2021
Good company, good products
Translated reviews
C
Christelle V.
Rating: 4 out of 5
Very good quality, magnificent poster, small downside, the glue was missing
Translated reviews
Response from BBG DECO DE HEROS
Hello Christelle, Thank you for your message. Usually, the glue packet is found in the tube with the poster. We are sorry for this oversight. We will report it to our supplier. Please feel free to reach out to us for a commercial gesture. See you soon. The BBG team
V
Vincent C.
Rating: 4 out of 5
following a purchase from 18/02/2021
Quality products. Respect for deadlines. Very good responsiveness from the team in case of problems or questions
Translated reviews
C
Carine L.
Rating: 3 out of 5
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
Translated reviews
Response from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
We use cookies for audience measurement and improving user experience.