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F
Rating: 5 out of 5
Simple, fast, and efficient.
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
Very satisfied with my order. Serious shipping, I recommend 👍
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C
Rating: 1 out of 5
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
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Response from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
V
Rating: 5 out of 5
Life-size silhouette of the Frozen queen is top-notch, sturdy and durable material, however it did not stand up, we had to add a hole to make it stand, nothing bothersome, probably a manufacturing error. Thank you
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G
Rating: 5 out of 5
Top quality for a low price. I totally recommend
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Q
Rating: 2 out of 5
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
P
Rating: 5 out of 5
Super products, very fast delivery. Very satisfied
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C
Rating: 5 out of 5
I recommend BBG DECO DE HEROS for their professionalism 🏅🏅🏅 For their seriousness, for your unstoppable responsiveness, the quality of follow-up👍👌 and listening, you can order with complete confidence. You will not be disappointed 👌👌👌
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M
Rating: 5 out of 5
Ok
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L
Rating: 5 out of 5
Very satisfied with my shopping experience at Déco de Héros. Well packaged and fast delivery. Top-notch customer service... really... solution to the problem found in the first email... Thank you for your seriousness. I recommend this small business that deserves to be known😊
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P
Rating: 5 out of 5
Order processed and delivered with record speed.
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N
Rating: 1 out of 5
Order probably reshipped without notification
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Response from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
M
Rating: 5 out of 5
Very pleasant and very responsive person, following my order. The product matches the description. Thank you
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D
Rating: 5 out of 5
Perfect, fast shipping.
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S
Rating: 5 out of 5
(Life-size cardboard figurine) fast shipping, very neat, impeccable condition, very good quality, my daughter was delighted! I highly recommend this seller. Thank you
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N
Rating: 5 out of 5
I am very satisfied with your products, there is a wide choice. Very beautiful and well packaged. I recommend 100%. You can trust this company. I just regret this slight misunderstanding and this very regrettable confusion. Sorry for the time spent on my order.
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K
Rating: 5 out of 5
Very good.
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T
Rating: 5 out of 5
Even though I would have liked Minnie who was out of stock, Mickey is very good too.
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O
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Satisfied
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M
Rating: 5 out of 5
Well received, very good
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R
Rating: 5 out of 5
Order received on time!
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M
Rating: 3 out of 5
The mask does not match the photo
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Response from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
D
Rating: 5 out of 5
Magnificent whether it's the cover or the bedding set
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C
Rating: 5 out of 5
Very fast delivery and very happy with my purchase
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P
Rating: 5 out of 5
Sublime life-size cardboard Harley Quinn for the promotion of the movie 'Suicide Squad'. Excellent packaging and delivery. I recommend.
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M
Rating: 5 out of 5
Very pretty
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C
Rating: 5 out of 5
Perfect transaction and excellent contact with customer service! Thank you very much 😉
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L
Rating: 1 out of 5
I am still waiting for my refund for a service I did not receive.
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Response from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
Z
Rating: 5 out of 5
Perfect! Product conforms and delivery on time. There is communication all along.
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M
Rating: 5 out of 5
very satisfied with my purchase and super fast delivery!!
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J
Rating: 5 out of 5
Received on time, perfect!
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A
Rating: 5 out of 5
Good quality. Fast shipping!
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M
Rating: 1 out of 5
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
V
Rating: 3 out of 5
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
R
Rating: 1 out of 5
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
V
Rating: 5 out of 5
Super fast order
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M
Rating: 5 out of 5
Good quality, fast delivery, good customer service.
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M
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Fast delivery, item corresponds well to the photo & we can pay in installments.
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