Customer reviews of BBG DECO DE HEROS

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2, 3 and 5 stars

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J
Jacqueline J.
Rating: 5 out of 5
following a purchase from 23/03/2022
No problem with the order. As for the package, it's a gift that will be unwrapped in 15 days.
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Sylvain D.
Rating: 1 out of 5
following a purchase from 22/03/2022
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
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Response from BBG DECO DE HEROS
Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
D
Deido M.
Rating: 5 out of 5
following a purchase from 17/03/2022
Very good quality and fast delivery.
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Clothilde B.
Rating: 5 out of 5
following a purchase from 17/03/2022
Good and efficient!
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Francine G.
Rating: 5 out of 5
following a purchase from 10/03/2022
The desired product was not available for 1 month and a half and the person did what was necessary to find another option. The package was delivered within the specified time. Additionally, as a thank you, I was able to benefit from a monetary advantage on my order. I recommend Bébé Gavroche.
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Evelyne R.
Rating: 2 out of 5
following a purchase from 15/03/2022
not happy still haven't received
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Response from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.

Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
J
Jocelyne F.
Rating: 5 out of 5
following a purchase from 15/03/2022
Easy order, very fast shipping, beautiful poster and storage
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Servane S.
Rating: 3 out of 5
following a purchase from 09/03/2022
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
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Response from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
I
Isabelle G.
Rating: 5 out of 5
following a purchase from 10/03/2022
Very satisfied
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Cecilia R.
Rating: 5 out of 5
following a purchase from 05/03/2022
Package well received. Matches the photos. I haven't glued it to the wall yet but it seems to be of very good quality.
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Maggy R.
Rating: 5 out of 5
following a purchase from 04/03/2022
Very fast delivery, good products
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Julie D.
Rating: 5 out of 5
following a purchase from 02/02/2022
Fast, inexpensive
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Manon B.
Rating: 5 out of 5
following a purchase from 04/03/2022
Perfect! Top-notch upholstery
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Jasmine F.
Rating: 5 out of 5
following a purchase from 02/03/2022
Perfect order and fast delivery
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Response from BBG DECO DE HEROS
Hello and thank you for your review.
See you soon.
The BBG team
R
Roland M.
Rating: 5 out of 5
following a purchase from 02/03/2022
Purchase went normally.
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Laurence J.
Rating: 1 out of 5
following a purchase from 02/03/2022
Ordered the autumn forest, once placed the fairies did not have the same leg color and Tinkerbell's body did not match either, plus the colors came off at the slightest touch of a damp cloth. Result, everything went in the trash because it was very ugly in the end.
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Response from BBG DECO DE HEROS
Hello Laurence, We are sorry for this experience. Did you contact our team so we can understand the issue? Did you follow the application protocol indicated in the documentation as well as the videos? Keep us updated. Thank you. The BBG team.
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Christian G.
Rating: 5 out of 5
following a purchase from 26/02/2022
Perfect in every way.
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Sylvana F.
Rating: 5 out of 5
following a purchase from 26/02/2022
Good quality products, and speed in deliveries.
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Manuela P.
Rating: 5 out of 5
following a purchase from 26/02/2022
👍🏻
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Emmy F.
Rating: 1 out of 5
following a purchase from 27/02/2022
Very disappointed. Bug on the site at the time of my order. Billing address merged with the delivery address. Package delivered to the wrong address and never received... No recourse and very poor communication with customer service.
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Response from BBG DECO DE HEROS
Hello Emmy, We exchanged by phone and email. As we indicated, we believe it was a handling error. You provided a delivery address identical to the billing address. Best regards. The BBG team.
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Olivier R.
Rating: 5 out of 5
following a purchase from 25/02/2022
Fast delivery - Thank you.
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Annie-Laure J.
Rating: 5 out of 5
following a purchase from 23/02/2022
I am really delighted with my order. Quality products, affordable prices, and top-notch delivery! Nothing to say, I finally found a decor site for my daughter's room!
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Ewa L.
Rating: 5 out of 5
following a purchase from 23/02/2022
Great!
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Celine A.
Rating: 5 out of 5
following a purchase from 22/02/2022
Excellent quality products. Fast delivery.
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Sabrina L.
Rating: 5 out of 5
following a purchase from 23/02/2022
First time I ordered on this site and I am really satisfied! Great site, I will order again without hesitation.
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Nathalie S.
Rating: 5 out of 5
following a purchase from 22/02/2022
Very good phone reception, order received very quickly. I recommend this site.
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Marie S.
Rating: 5 out of 5
following a purchase from 20/02/2022
Order arrived very quickly in a robust and neat package.
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Sarah Y.
Rating: 5 out of 5
following a purchase from 19/02/2022
Impeccable delivery and the life-size Hermione silhouette is just perfect. Loved by my niece to whom the gift was intended.
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Chantal C.
Rating: 5 out of 5
following a purchase from 11/02/2022
Good reception and good quality... I am very happy and I recommend this site which is very serious.
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Marie-Claire B.
Rating: 5 out of 5
following a purchase from 13/02/2022
Very good product received on time, I recommend.
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Isabelle P.
Rating: 5 out of 5
following a purchase from 15/02/2022
Fast delivery and very well packaged.
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Véronique P.
Rating: 5 out of 5
following a purchase from 14/02/2022
Company I recommend, very responsive, my package was lost, the next day I had another one.
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Bruno C.
Rating: 3 out of 5
following a purchase from 07/02/2022
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
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Pierre-Marie D.
Rating: 5 out of 5
following a purchase from 14/02/2022
Quality products and fast delivery times.
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Gilles M.
Rating: 5 out of 5
following a purchase from 15/02/2022
Good site, serious.
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Jerome D.
Rating: 5 out of 5
following a purchase from 04/02/2022
After some issues with the delivery (error on the order, we received a night light instead of a bed), the managers of this small business were great and handled the problem very well. Friendly and attentive contact. We just need to assemble the bed to judge the quality, but the follow-up by Bébégavroche is top notch.
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Didier D.
Rating: 5 out of 5
following a purchase from 13/02/2022
Fast delivery. Product as described.
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Cassandra B.
Rating: 5 out of 5
following a purchase from 10/02/2022
Perfect!
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Carole B.
Rating: 1 out of 5
following a purchase from 01/02/2022
The merchandise arrived with a dent in the box and I didn't have enough time to return it, so for a first experience, not really satisfied.
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Response from BBG DECO DE HEROS
Hello Carole, We have noted your comment. Did you contact our team? We have no record. We could have understood the issue you mentioned. Is the Angelica Pirates of the Caribbean figurine, https://www.bebegavroche.com/figurine-en-carton-angelica-haut-165-cm.html damaged? Can you send us a photo? Thank you. The Bbg team.
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Aurélie L.
Rating: 5 out of 5
following a purchase from 09/02/2022
Product as described. My son is delighted.
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