Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2, 3 and 5 stars

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Karen C.

Published on 20/01/2022 à 18h16 following a purchase from 04/01/2022

Perfect, I recommend.

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Helene C.

Published on 20/01/2022 à 13h25 following a purchase from 07/01/2022

Good products. Delivery without problems and fast. I recommend.

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Amélie V.

Published on 20/01/2022 à 10h14 following a purchase from 07/01/2022

Delivery on time, quality product.

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Tania M.

Published on 20/01/2022 à 07h52 following a purchase from 10/01/2022

Very fast and responds to emails quickly when there are questions.

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Response from BBG DECO DE HEROS Published on 20/01/2022

Hello Tania, Thank you for your message, it makes us very happy. See you very soon. The BBG team.

Fedoua A.

Published on 15/01/2022 à 12h09 following a purchase from 28/12/2021

Small hiccup with the delivery of the order which was managed quickly and efficiently. Great responsiveness, the products are as described.

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Fehim K.

Published on 13/01/2022 à 17h08 following a purchase from 03/01/2022

It's just magnificent! The posters, the accessories, the curtains, the toys, etc... Everything is great.

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Vanessa C.

Published on 09/01/2022 à 11h56 following a purchase from 29/12/2021

Perfect.

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Elodie L.

Published on 08/01/2022 à 12h48 following a purchase from 28/12/2021

Very good quality bed. My daughter loves it.

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Frederic J.

Published on 08/01/2022 à 11h41 following a purchase from 29/12/2021

Good product and fast delivery.

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Mireille C.

Published on 06/01/2022 à 17h33 following a purchase from 27/12/2021

Plastic envelope all cracked, so not very presentable for a gift.

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Response from BBG DECO DE HEROS Published on 16/01/2022

Hello Mireille, Thank you for taking the time to publish your comment. The Safari bedding set you ordered is packaged at the factory with plastic packaging. This packaging must have been damaged during transport. Fortunately, the duvet and pillowcase are intact. We note that the gift option should be offered by BBG. See you soon. The BBG team.

Edith Doris C.

Published on 06/01/2022 à 15h46 following a purchase from 27/12/2021

Article conforms to the description, very fast shipping.

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Séverine M.

Published on 06/01/2022 à 14h27 following a purchase from 26/12/2021

Top notch. Fast delivery

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Jean-Pierre C.

Published on 06/01/2022 à 11h59 following a purchase from 27/12/2021

Very satisfied with the fast delivery and the quality of the product

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Marion M.

Published on 06/01/2022 à 08h13 following a purchase from 25/12/2021

Great result, quick shipping, I recommend 100% Thank you very much

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Marc L.

Published on 06/01/2022 à 07h38 following a purchase from 26/12/2021

Very fast delivery

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Isabelle P.

Published on 03/01/2022 à 16h51 following a purchase from 10/12/2021

A bit long delay but product meets my expectations

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Gentiane D.

Published on 03/01/2022 à 08h36 following a purchase from 17/12/2021

I did not receive my entire order, is this normal?

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Response from BBG DECO DE HEROS Published on 16/01/2022

Hello Gentiane, As we mentioned, your complete bed pack order is in 3 packages. You have received the 3 packages which arrived with delays of one or two days. This delay happens in Belgium (where you are) but also in France. Especially during the Christmas period when traffic is very heavy. We wish you beautiful nights in this beautiful racing car-shaped bed. See you soon. The BBG team.

Emmanuelle L.

Published on 01/01/2022 à 18h02 following a purchase from 22/12/2021

I did not receive my entire order, is this normal?

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Chrystelle G.

Published on 01/01/2022 à 11h37 following a purchase from 22/12/2021

Ultra fast delivery!!

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Graziella F.

Published on 31/12/2021 à 06h45 following a purchase from 08/12/2021

Very fast shipping and very good purchase

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Guida N.

Published on 30/12/2021 à 21h34 following a purchase from 19/12/2021

Perfect

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Céline D.

Published on 30/12/2021 à 20h52 following a purchase from 20/12/2021

Super fast delivery, nice product and compliant... delighted with my purchase which made my son very happy. Also very responsive when I requested information. Thank you to the whole team

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Karine R.

Published on 30/12/2021 à 11h21 following a purchase from 17/12/2021

Package received quickly and well packaged. All good, thank you

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Patrick C.

Published on 30/12/2021 à 10h32 following a purchase from 17/12/2021

Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team

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Response from BBG DECO DE HEROS Published on 04/01/2022

Fast and careful shipping

Etienne M.

Published on 30/12/2021 à 09h40 following a purchase from 18/12/2021

Hello, I ordered a Winnie the Pooh wallpaper. I took the one at 97€ following exchanges with Baby Gavroche. The person indicated to me that the quality is better and that the installation would be simplified. I installed it yesterday... a disaster for the installation... moreover there are a few small holes (which I only noticed once I applied the glue) so impossible to return it. The exchanges with the person went well. The quality is not there. I leave you to reconnect me if you wish

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Nathalie F.

Published on 30/12/2021 à 09h08 following a purchase from 19/12/2021

Perfect, the contents of the package were as ordered and received on the expected date.

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Nelly G.

Published on 27/12/2021 à 19h56 following a purchase from 16/12/2021

I recommend. Totally what I expected

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Antonin V.

Published on 27/12/2021 à 14h22 following a purchase from 17/12/2021

Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team

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Response from BBG DECO DE HEROS Published on 16/01/2022

Perfect!

Laurent G.

Published on 27/12/2021 à 14h04 following a purchase from 17/12/2021

The delivery was perfect just before Christmas 🎄 unfortunately the night light does not work. I wrote to the site and am waiting for news.

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Lamia F.

Published on 27/12/2021 à 13h46 following a purchase from 16/12/2021

very fast shipping

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Emmanuelle L.

Published on 27/12/2021 à 11h59 following a purchase from 16/12/2021

Superb item found nowhere else and fast delivery!

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Jean P.

Published on 27/12/2021 à 10h23 following a purchase from 15/12/2021

Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!

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Response from BBG DECO DE HEROS Published on 04/01/2022

Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.

Zina G.

Published on 27/12/2021 à 10h09 following a purchase from 14/12/2021

Except for the fact that my name is Jean Philippe Joly and not just Jean Philippe, everything went well! They didn't want to give me my package!

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Raymond B.

Published on 26/12/2021 à 13h27 following a purchase from 15/12/2021

Never disappointed

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Sandrine Z.

Published on 26/12/2021 à 12h00 following a purchase from 12/12/2021

The recipient was delighted with her gift. Thank you

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Rachel D.

Published on 26/12/2021 à 00h29 following a purchase from 06/12/2021

Everything is perfect 🤗 The gift was greatly appreciated and the manager is adorable, he solved my problem with great kindness, which is very reassuring

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Fanny R.

Published on 25/12/2021 à 16h09 following a purchase from 14/12/2021

Product received as described and pretty

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Rebecca C.

Published on 24/12/2021 à 16h10 following a purchase from 29/11/2021

Very nice site, not disappointed with my order

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Dalila G.

Published on 24/12/2021 à 10h25 following a purchase from 14/12/2021

Super service. They went above and beyond despite the COVID delays. Successful delivery before Christmas and great customer contact.

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Marie-José L.

Published on 23/12/2021 à 16h13 following a purchase from 13/12/2021

Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team

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Response from BBG DECO DE HEROS Published on 20/01/2022

Very good but small