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M
Rating: 5 out of 5
Everything is in order. The delivery, the tracking, and the merchandise.
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 1 out of 5
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
D
Rating: 5 out of 5
Items meet my request, I recommend.
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M
Rating: 1 out of 5
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
C
Rating: 5 out of 5
Very satisfied
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L
Rating: 5 out of 5
Good quality products, very fast delivery.
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A
Rating: 3 out of 5
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
L
Rating: 5 out of 5
Beautiful products (bath towels), perfect all around.
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N
Rating: 5 out of 5
I am very happy with my order and the communication service. I recommend.
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S
Rating: 5 out of 5
I was able to place my order quickly on the site and the receipt of the package was perfect. Thank you
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C
Rating: 3 out of 5
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
G
Rating: 5 out of 5
Received very quickly but being a Christmas gift after removing the packaging it is not possible to unpack it completely so to be seen later. Thank you
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M
Rating: 5 out of 5
Fast and efficient. The chest is nice.
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A
Rating: 5 out of 5
Products compliant with the description. Package received very quickly
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A
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Well received, as this is a Christmas gift, we haven't opened it yet.
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L
Rating: 5 out of 5
great, compliant and ultra fast shipping
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A
Rating: 5 out of 5
fast shipping, serious site, item compliant with the description
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M
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very nice poster. My 2 daughters can't take their eyes off it.
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D
Rating: 5 out of 5
Compliant with the description good quality fast delivery
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D
Rating: 5 out of 5
Very nice plush toys and fast delivery thank you very much
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Great site for children that I recommend. Excellent reception that I had on the phone. Thank you for your kindness. Package arrived on time. Super quality product at a competitive price. Thank you again and see you soon for new orders. Best regards
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A
Rating: 5 out of 5
Hyper fast delivery!
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E
Rating: 1 out of 5
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
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Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
F
Rating: 5 out of 5
Happy I am
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C
Rating: 3 out of 5
The glue is not in the package
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Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
N
Rating: 5 out of 5
Fast delivery and very well protected. I recommend, my son is happy with the order for his room decor.
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F
Rating: 3 out of 5
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
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Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
P
Rating: 5 out of 5
Hello, very good and without issues-! SAB
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M
Rating: 5 out of 5
I am very satisfied with my purchase, the quality of the product and the delivery. Best regards. Marie
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M
Rating: 2 out of 5
Received the wrong duvet cover
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Response from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
C
Rating: 5 out of 5
Very good telephone reception, fast delivery. Good quality display accessory.
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M
Rating: 1 out of 5
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
P
Rating: 5 out of 5
Very competent service even in case of issues!!!! I recommend this site
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M
Rating: 5 out of 5
Very good. And. The delivery. And. Fast. Thank you. For. The quality it. And. Super
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M
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Perfect! I am very satisfied, my daughter loves her princess stickers. They are very beautiful and adhere well to the wall. They are repositionable. Very friendly and accommodating customer service. I recommend!!
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