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M
Rating: 3 out of 5
Very nice but expensive for simple cardboard....
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 2 and 3 stars
Reset filtersI
Rating: 2 out of 5
Still waiting for my order from 10/16, really not respected deadline
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C
Rating: 3 out of 5
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
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F
Rating: 2 out of 5
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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J
Rating: 1 out of 5
Order not received, no refund made
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M
Rating: 2 out of 5
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
A
Rating: 2 out of 5
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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D
Rating: 1 out of 5
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
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S
Rating: 1 out of 5
Catastrophic from start to finish
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Response from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
O
Rating: 1 out of 5
I haven't received my package yet and I have no idea about the delivery
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G
Rating: 3 out of 5
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
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M
Rating: 1 out of 5
Package not received and emails went unanswered.
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K
Rating: 2 out of 5
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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B
Rating: 2 out of 5
The wallpaper was creased on one side
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H
Rating: 1 out of 5
Order not received. It's just disappointing for a first experience with the brand.
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Response from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.
V
Rating: 1 out of 5
Delivery did not meet deadlines.
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Response from BBG DECO DE HEROS
Hello Vanessa, thank you for your feedback. We are sorry that the delivery did not meet your expectations in terms of deadlines. We take your comments into account to improve our service. Thank you for your understanding and support for BBG DECO DE HEROS.
A
Rating: 1 out of 5
I never received my package. School bag ordered on the 15th, it is now August 27 and still not delivered to GLS... really disappointed.
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Response from BBG DECO DE HEROS
Dear Amandine, we are sincerely sorry for this prolonged delivery delay. We are doing everything we can to get your order to you as soon as possible. We thank you for your patience and understanding. We hope that your school bag will please you once in your possession. Please feel free to contact us if you need more information. Have a nice day. The BBG DECO DE HEROS team.
K
Rating: 3 out of 5
The contents of the purchased pack do not match the photo but the description, which is misleading.
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C
Rating: 2 out of 5
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
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A
Rating: 1 out of 5
Order accepted and 'shipped' but not updated on the GLS site, I send a message to customer service who tells me that the order cannot be processed to my country. If I hadn't sent a message, I wouldn't have been notified, I ask for a quote for shipping costs to my country but no more response. Very unfortunate and disappointed, a refund will be requested.
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Response from BBG DECO DE HEROS
Hello Amélie, In the end, there was no refund. 😉 The package was indeed delivered. You are in the Drom (overseas territories). And we must make a quote for each customer. Because shipping costs are very expensive. Thank you and see you soon. The team at Bbg deco-de-heros.com
P
Rating: 3 out of 5
Very good
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S
Rating: 1 out of 5
The wallpapers bubbled as soon as I started to lay them. I respected the amount of glue and the waiting time. The result is ugly. Too bad because the patterns are very pretty.
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M
Rating: 3 out of 5
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
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Response from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
C
Rating: 2 out of 5
Received damaged order, I am waiting for a response following my complaint, best regards
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J
Rating: 2 out of 5
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
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Response from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
C
Rating: 1 out of 5
The elastic came off the tape after 3 manipulations.. it's not very serious because I was able to fix it (I wasn't away from home) but for the price....
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Response from BBG DECO DE HEROS
Hello Caroline
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
J
Rating: 3 out of 5
There was an error in the order.
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Response from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
M
Rating: 1 out of 5
Order damaged and refund not processed.
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Response from BBG DECO DE HEROS
Hello Marion, You indicated that the cardboard Minnie figurine was damaged. We asked you for several photos to verify (photo of the packaging, photo of the figurine in its original packaging, photos of the carrier's label, etc.). You told us that you had thrown away the packaging. And that you did not have any photos to send us. Without these photos, we cannot assist you. Thank you for your understanding. The Héros decoration team.
M
Rating: 1 out of 5
Sticker folded all the brands impossible to apply.
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Response from BBG DECO DE HEROS
Hello Maryse, We have received the photos. The sticker was folded during transport. But this does not prevent application, as once applied, the fold marks should no longer be visible. Best regards. The Héros decoration team.
L
Rating: 1 out of 5
I did not receive the item I ordered, I received another one.
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Response from BBG DECO DE HEROS
Hello Sarah, We have received your message. If you remember, we contacted you because you had placed two orders for the same item (one order on our site and the other on Manomano). However, we only had one copy of this item and the system could not update on Manomano in time. We had agreed on a replacement solution. That is why we do not understand your message. We will contact you to understand. Best regards, The Héros decoration team.
C
Rating: 1 out of 5
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
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Response from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
Q
Rating: 2 out of 5
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
N
Rating: 1 out of 5
Order probably reshipped without notification
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Response from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
M
Rating: 3 out of 5
The mask does not match the photo
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Response from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
L
Rating: 1 out of 5
I am still waiting for my refund for a service I did not receive.
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Response from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
M
Rating: 1 out of 5
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
V
Rating: 3 out of 5
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
R
Rating: 1 out of 5
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
Y
Rating: 1 out of 5
Fast delivery and well packaged. I am delighted.
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D
Rating: 3 out of 5
Everything was in accordance with the description.
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