BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
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Maguy N.
Rating: 3 out of 5
following a purchase from 07/02/2024
Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' ;) Thank you for your understanding. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Satisfied with my order.
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Gwanaelle D.
Rating: 1 out of 5
following a purchase from 04/02/2024
Fast shipping, product matching the order, however the cuts trim part of the photo.
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Lydie P.
Rating: 1 out of 5
following a purchase from 31/01/2024
Hello Lydie, You ordered on a Wednesday evening, your item was delivered on Monday. You did not choose the express mode of Chronopost, but the 24/48 working days solution (weekends do not count) by GLS. The contract was therefore respected. There is no delay. You should have chosen the Express delivery solution with Chronopost to receive your Alice figurine in time for your event. See you soon. The Héros Decoration Team
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Response from BBG DECO DE HEROS
Very good.
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Floriane I.
Rating: 1 out of 5
following a purchase from 01/02/2024
I recommend.
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Céline L.
Rating: 2 out of 5
following a purchase from 18/01/2024
Perfect. Thank you.
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Alexandra I.
Rating: 1 out of 5
following a purchase from 18/01/2024
Not at all satisfied with the quality of the products. I strongly advise against it. The site says cotton, while in reality, it is not true.
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Anissa E.
Rating: 1 out of 5
following a purchase from 16/01/2024
Order received damaged and I paid Chronopost fees while I had to go pick up the package myself at the sorting center.....
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Gabrielle G.
Rating: 1 out of 5
following a purchase from 17/12/2023
Hello, Order placed on 12/17, delivery announced in 3/4 days while it only left on 01/02. And in the end, it’s not the right item. I left a message to find out how to exchange it and no news… First and last order on this site!
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Response from BBG DECO DE HEROS
Hello Gabrielle, You indeed ordered on December 17. We contacted you to offer you another neck pillow due to a stock shortage. You did not respond. However, we sent you the other model as Christmas was approaching. We hope you will change your mind and come back to see us. Best regards, The Deco de Héros team
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Lidia M.
Rating: 1 out of 5
following a purchase from 20/12/2023
Delivery to the wrong place
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Response from BBG DECO DE HEROS
Hello Lidia, You ordered on December 20 and were delivered on the 22. This is the busiest time of the year (Christmas gifts). The Chronopost relay points have been in high demand, which is why when the relay point is full, the delivery drivers drop off the packages at another relay point. We apologize for this. See you soon, The Deco de Héros team
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Luna L.
Rating: 1 out of 5
following a purchase from 08/12/2023
I received a throw instead of a blanket
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Response from BBG DECO DE HEROS
Hello Luna, Thank you for taking the time to post your message. Indeed, it is an item that has two functions. However, we have modified the description so that it is only identified as a throw. See you soon. The Héros Deco team
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Aurelie H.
Rating: 1 out of 5
following a purchase from 13/12/2023
Disappointed, the stickers peel off and one XXL was torn, very disappointed
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Response from BBG DECO DE HEROS
Hello Aurélie, We are sorry for this experience. Did you contact our team? Did you send photos? On what support did you apply it? If we find that an item is defective, we can either replace it or proceed with a refund. Thank you. The Héros Deco team
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Graziella P.
Rating: 3 out of 5
following a purchase from 12/12/2023
The wallpaper joints are not good... For the price, it leaves something to be desired
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Response from BBG DECO DE HEROS
Hello Graziella, We have noted your message. This item is one of our bestsellers. The wallpapers are all printed and cut industrially. It is the customer's responsibility to check before applying the glue. Did you check that the strips (panels) were compliant? Once the glue is applied, we cannot assist you. Each wallpaper has its own installation protocol which is indicated in the installation manual provided. Best regards. The Héros Deco team
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Carole P.
Rating: 1 out of 5
following a purchase from 08/12/2023
Package arrived at another pickup point with delays and wasted time and diesel energy to understand where to find it and go pick it up. I still don't understand why these problems for a Christmas gift that almost got lost.
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Response from BBG DECO DE HEROS
Hello Carole, You ordered on a Friday evening. Your item was shipped the following Monday. It was delivered to a pickup point on Thursday by Chronopost. During December, it's the Christmas period which generated a lot of traffic. And some pickup points could no longer receive packages due to lack of space. That's why your package was dropped off at a different pickup point. Thank you for your understanding. The Héros Deco team
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Denis A.
Rating: 3 out of 5
following a purchase from 01/12/2023
I received the package, but one of the items has stains that are not attributable to your store as this item is under plastic.
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Annie S.
Rating: 1 out of 5
following a purchase from 30/11/2023
Nothing to say, it's impeccable
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Response from BBG DECO DE HEROS
Hello Annie, Thank you for your feedback. We are delighted that you are happy, but you should have rated 5 instead of 1 ;+) Looking forward to seeing you again with us. The Héros Deco team
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Laura D.
Rating: 3 out of 5
following a purchase from 09/11/2023
Miraculous box that will break at the opening on the first day. And the plastic glasses have labels on them that peel off. I do not recommend at all
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Veronique F.
Rating: 1 out of 5
following a purchase from 27/11/2023
Disappointed with the quality of the fabric. Well, if we can call it fabric
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Ophélie G.
Rating: 1 out of 5
following a purchase from 13/11/2023
My order was incomplete.
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Response from BBG DECO DE HEROS
Hello Ophélie
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
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Sylvie L.
Rating: 2 out of 5
following a purchase from 16/11/2023
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item
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Françoise D.
Rating: 3 out of 5
following a purchase from 14/11/2023
Disappointed I thought I would have all the Paw Patrol characters on the balls
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Laurent M.
Rating: 2 out of 5
following a purchase from 07/11/2023
Hello. The image presents some colors. However, after unpacking it, it's only black and white
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Nathalie S.
Rating: 2 out of 5
following a purchase from 05/10/2023
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
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Response from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
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Kheira B.
Rating: 2 out of 5
following a purchase from 31/10/2023
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
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Response from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes
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Marc V.
Rating: 3 out of 5
following a purchase from 30/10/2023
Review left online: great responsiveness and beautiful product.. However, it was advertised as 4 strips of 90*254, I received 4 strips of 180*127..; To apply alone, I wanted to die more than once and I cursed you... 6 hours to get it done, really not practical when you are alone... Print of the 4th panel imperfect compared to the others... In short, it was worth it but it was a real hassle...
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Guillaume E.
Rating: 3 out of 5
following a purchase from 29/10/2023
Long delivery and basic product! 10€ in total for a cardboard mask, that's expensive
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Response from BBG DECO DE HEROS
Hello Guillaume, We have noted your message. You purchased a cardboard party mask that costs 5€ and the shipping costs 4.9€. To offset the shipping costs, our customers make a larger basket. See you soon. The Deco team of Heroes
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Arnaud R.
Rating: 1 out of 5
following a purchase from 18/10/2023
We were not delivered and despite our follow-up, no response. The merchandise has however been paid in advance
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Lea P.
Rating: 3 out of 5
following a purchase from 27/10/2023
Pretty wallpaper but has defects when applied. We cannot align it well everywhere and the cut is not necessarily very straight everywhere. Of course, we notice it when we put it up because before that, it's not possible. Nevertheless, it remains correct and pretty if we are not looking for perfection in the children's room.
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Alexandra M.
Rating: 1 out of 5
following a purchase from 12/10/2023
An order with a name and address error which means I did not receive my order and the site is not refunding me
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Rim S.
Rating: 1 out of 5
following a purchase from 28/09/2023
More than a month late. I had to write to the seller for them to finally send my order!
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Cathy V.
Rating: 1 out of 5
following a purchase from 28/09/2023
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Alexandra R.
Rating: 2 out of 5
following a purchase from 21/10/2023
No issues with the site or the products purchased but with the delivery as the package was dropped off at a relay point but not at all the one I had selected and not at all in the same place on the other side of the city, the merchant couldn't find it in his stock etc
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Célia G.
Rating: 3 out of 5
following a purchase from 18/10/2023
The bedding set matches the photo and the shipping was fast. However, the packaging of the cover was very dusty and yellowed, knowing that it was for a gift, I had to wipe it with a damp cloth to clean it. Not normal for new
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Coralie G.
Rating: 2 out of 5
following a purchase from 13/10/2023
The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.
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Nadine M.
Rating: 3 out of 5
following a purchase from 11/10/2023
Very nice items but very unpleasant delivery person
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Response from BBG DECO DE HEROS
Hello Nadine
Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team
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Salima R.
Rating: 3 out of 5
following a purchase from 27/09/2023
Everything I ordered for my son is really super pretty. The little downside is that the curtains are indicated as blackout but they are not at all, you can see through them
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Response from BBG DECO DE HEROS
Hello Salima
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team
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Sammy N.
Rating: 3 out of 5
following a purchase from 30/09/2023
Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.
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Response from BBG DECO DE HEROS
Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
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Mickael F.
Rating: 2 out of 5
following a purchase from 22/09/2023
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
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Response from BBG DECO DE HEROS
Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
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Sylvie M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
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Response from BBG DECO DE HEROS
Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
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Tais R.
Rating: 2 out of 5
following a purchase from 17/09/2023
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
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Response from BBG DECO DE HEROS
Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
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