BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Package received a week later. Not even informed that the pickup point had changed, so did not receive it on time, very disappointed. A simple email or SMS to tell me that the package had been delivered to another pickup point would have been so easy.
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Response from BBG DECO DE HEROS
Hello Jérémy, We are sorry for this delivery experience. Normally, customers are informed by email and not SMS. We have reported the information to the carrier. Best regards. The Déco de Héros team
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Mélanie D.
Rating: 3 out of 5
following a purchase from 14/10/2022
The products ordered are top-notch, really great, however, regarding the delivery, I am not satisfied at all my package was waiting in front of my door anyone could have stolen it while it was specified that if I was not present I would have a notice of passage to be delivered later the carrier does not do his job properly
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Response from BBG DECO DE HEROS
Hello Mélanie, Thank you very much for your very positive feedback on our products. Regarding the delivery, we are sorry for this experience. We have reported the information to the carrier so that this does not happen again. See you soon. The BBG team
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Anne Marie R.
Rating: 2 out of 5
following a purchase from 14/10/2022
The package was not delivered to my home but to a Carrefour 76620, there are 3 there, package hunt we did not understand that the masks were flat disappointment for the children
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Caroline D.
Rating: 3 out of 5
following a purchase from 01/10/2022
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
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Response from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
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Sandrine P.
Rating: 1 out of 5
following a purchase from 08/09/2022
The design of my blanket is different from the one I ordered. No solution found to compensate for this dispute! Except to the benefit of the site! Therefore, I cannot recommend this site given the situation.
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Response from BBG DECO DE HEROS
Hello Sandrine, You received a blanket with a design different from the one ordered. We offered you 2 solutions: 1) refund you after retrieving the blanket 2) offer you a promo code to use for a future purchase. We regret that neither of the two solutions could suit you. Best regards. The BBG team
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Véronique B.
Rating: 3 out of 5
following a purchase from 25/08/2022
Package in poor condition, crushed box, fortunately it was a plush toy.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
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Gabriel G.
Rating: 3 out of 5
following a purchase from 23/08/2022
Box torn upon receipt of the package, but it did not affect the product.
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Response from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
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Eliane G.
Rating: 2 out of 5
following a purchase from 10/07/2022
OPENED AND REPACKAGED PACKAGE, could it be a second-hand item????
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Response from BBG DECO DE HEROS
Hello Eliane, We have noted your message. All items we send to our customers are new in their original packaging. For some items, we overpackage the packaging so that they do not suffer from the rigors of transport. Our team is at your disposal for any questions. Best regards, The BBG team
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Marie C.
Rating: 1 out of 5
following a purchase from 06/07/2022
Delivery promise not kept
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Response from BBG DECO DE HEROS
Hello Marie, We have noted your message. You ordered on July 6. The package was delivered to you on July 8. The deadlines were well respected. We have recently offered Chronopost services for next-day deliveries. Best regards. The BBG team
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Laurence C.
Rating: 2 out of 5
following a purchase from 07/06/2022
The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.
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Response from BBG DECO DE HEROS
Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team
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Elodie M.
Rating: 1 out of 5
following a purchase from 07/05/2022
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Elodie, As mentioned, the installation protocol was not followed, which is why you have misalignments upon arrival. In addition to the documentation provided by the manufacturer, we have set up a help area with videos to properly install the wallpapers. Best regards. The BBG team
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Martine P.
Rating: 3 out of 5
following a purchase from 11/05/2022
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
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Response from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
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Floriane L.
Rating: 1 out of 5
following a purchase from 20/04/2022
Punctured on first use. Very disappointing for the price
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Response from BBG DECO DE HEROS
Hello Floriane, We contacted you to understand the issue. We sent you another item following your agreement. Best regards. The BBG team
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Shirley H.
Rating: 1 out of 5
following a purchase from 03/05/2022
Really disappointed with the quality for the price, and also very poorly packaged! So damaged... really sad
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Response from BBG DECO DE HEROS
Hello Shirley, Thank you for your message. We are sorry for this experience. Did you contact customer service to explain the transport issue and the installation of your wallpaper? Can you send us photos of the packaging and the installed item at [email protected]? We can discuss the exchange or refund if necessary. Thank you. The BBG team
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Yamina B.
Rating: 3 out of 5
following a purchase from 30/04/2022
Fast shipping. The size is not 25 cm but 20 cm
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Response from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
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Ibtissem H.
Rating: 1 out of 5
following a purchase from 20/04/2022
Disappointed with the order
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Response from BBG DECO DE HEROS
Hello Ibtissem, We have received your message. You ordered a Paw Patrol bed pack with the bed, mattress (made in France), duvet, pillow, and bed set. As you could see before ordering, the photos clearly indicate that the set has a star pattern. https://www.bebegavroche.com/pack-complet-luxe-lit-tiroirs-pat-patrouille-lit-parure-drap-couette-oreiller-matelas-26262.html There is even a bold text clearly visible indicating this. We regret that you could not see this before placing your order. Best regards. The BBG team
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Marie B.
Rating: 2 out of 5
following a purchase from 11/04/2022
Delivery time much too long
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Response from BBG DECO DE HEROS
Hello, Our apologies if these delays seemed too long to you. The ordered item was being reprinted and announced to be delivered within 10 days, we could not meet this deadline due to transport difficulties with our manufacturer from the United Kingdom. I notice a new order placed subsequently via Manomano and it was delivered within 48H. Our sincere apologies for these unusual delays. Best regards.
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Jennifer L.
Rating: 1 out of 5
following a purchase from 11/04/2022
100313844 I never received the order while you have charged me, please contact me quickly
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Response from BBG DECO DE HEROS
Hello Jennifer, We have noted your message. Your order has been refunded because Alma, our financial partner, asked us to cancel your order because they did not receive the necessary elements to validate your financing. Best regards. The BBG team
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Stéphane L.
Rating: 1 out of 5
following a purchase from 08/04/2022
Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.
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Response from BBG DECO DE HEROS
Hello Stéphane, You are right. Our English supplier was delayed which was penalizing. We sincerely apologize for this experience. We spoke to you on the phone. A commercial gesture is in order for a future order to compensate for the inconvenience you encountered. Thank you and see you soon. The BBG team
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Yasmina S.
Rating: 2 out of 5
following a purchase from 07/04/2022
Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..
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Response from BBG DECO DE HEROS
Hello Yasmina,
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
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Sarah G.
Rating: 2 out of 5
following a purchase from 05/04/2022
Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.
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Response from BBG DECO DE HEROS
Hello Sarah,
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
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Sylvain D.
Rating: 1 out of 5
following a purchase from 22/03/2022
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
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Response from BBG DECO DE HEROS
Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
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Evelyne R.
Rating: 2 out of 5
following a purchase from 15/03/2022
not happy still haven't received
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Response from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
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Servane S.
Rating: 3 out of 5
following a purchase from 09/03/2022
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
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Response from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
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Laurence J.
Rating: 1 out of 5
following a purchase from 02/03/2022
Ordered the autumn forest, once placed the fairies did not have the same leg color and Tinkerbell's body did not match either, plus the colors came off at the slightest touch of a damp cloth. Result, everything went in the trash because it was very ugly in the end.
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Response from BBG DECO DE HEROS
Hello Laurence, We are sorry for this experience. Did you contact our team so we can understand the issue? Did you follow the application protocol indicated in the documentation as well as the videos? Keep us updated. Thank you. The BBG team.
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Emmy F.
Rating: 1 out of 5
following a purchase from 27/02/2022
Very disappointed. Bug on the site at the time of my order. Billing address merged with the delivery address. Package delivered to the wrong address and never received... No recourse and very poor communication with customer service.
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Response from BBG DECO DE HEROS
Hello Emmy, We exchanged by phone and email. As we indicated, we believe it was a handling error. You provided a delivery address identical to the billing address. Best regards. The BBG team.
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Bruno C.
Rating: 3 out of 5
following a purchase from 07/02/2022
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
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Carole B.
Rating: 1 out of 5
following a purchase from 01/02/2022
The merchandise arrived with a dent in the box and I didn't have enough time to return it, so for a first experience, not really satisfied.
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Response from BBG DECO DE HEROS
Hello Carole, We have noted your comment. Did you contact our team? We have no record. We could have understood the issue you mentioned. Is the Angelica Pirates of the Caribbean figurine, https://www.bebegavroche.com/figurine-en-carton-angelica-haut-165-cm.html damaged? Can you send us a photo? Thank you. The Bbg team.
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Manon G.
Rating: 1 out of 5
following a purchase from 11/01/2022
The delivery is catastrophic. Announced in 10 days, the package was delivered with a week delay. It was a birthday gift, plan 1 month in advance given their efficiency. The package wasn't even delivered to the right pickup point. As for the package itself, everything seems correct.
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Response from BBG DECO DE HEROS
Hello Manon, Thank you for taking the time to publish your review. We are sorry for this experience. We contacted you by phone but reached your voicemail. We hope to speak with you in person. You ordered an item deliverable in 10 working days. Unfortunately, we have a delay of 3 days. These items come from England. And since the implementation of Brexit, there have been some hiccups (customs clearance longer than expected...). Things seem to have returned to normal. Please feel free to contact us. The BBG team.
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Catherine S.
Rating: 1 out of 5
following a purchase from 02/01/2022
I ordered two items, one is fine, the second is completely moldy, I sent an email with photos... still haven't received my replacement item after 25 days... too bad.
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Response from BBG DECO DE HEROS
Hello Catherine, As mentioned on the phone, this item must have been exposed to humidity during transport, which is very rare. We have sent you a brand new item. Best regards. The BBG team.
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Mireille C.
Rating: 2 out of 5
following a purchase from 27/12/2021
Plastic envelope all cracked, so not very presentable for a gift.
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Response from BBG DECO DE HEROS
Hello Mireille, Thank you for taking the time to publish your comment. The Safari bedding set you ordered is packaged at the factory with plastic packaging. This packaging must have been damaged during transport. Fortunately, the duvet and pillowcase are intact. We note that the gift option should be offered by BBG. See you soon. The BBG team.
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Gentiane D.
Rating: 3 out of 5
following a purchase from 17/12/2021
I did not receive my entire order, is this normal?
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Response from BBG DECO DE HEROS
Hello Gentiane, As we mentioned, your complete bed pack order is in 3 packages. You have received the 3 packages which arrived with delays of one or two days. This delay happens in Belgium (where you are) but also in France. Especially during the Christmas period when traffic is very heavy. We wish you beautiful nights in this beautiful racing car-shaped bed. See you soon. The BBG team.
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Patrick C.
Rating: 2 out of 5
following a purchase from 17/12/2021
Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team
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Response from BBG DECO DE HEROS
Fast and careful shipping
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Antonin V.
Rating: 2 out of 5
following a purchase from 17/12/2021
Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team
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Response from BBG DECO DE HEROS
Perfect!
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Jean P.
Rating: 3 out of 5
following a purchase from 15/12/2021
Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!
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Response from BBG DECO DE HEROS
Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.
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Marie-José L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team
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Response from BBG DECO DE HEROS
Very good but small
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Marie A.
Rating: 3 out of 5
following a purchase from 06/12/2021
Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team
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Response from BBG DECO DE HEROS
Impeccable product: it delighted everyone! Thank you
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Ludivine A.
Rating: 1 out of 5
following a purchase from 02/12/2021
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
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Response from BBG DECO DE HEROS
Perfect
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Fabien M.
Rating: 1 out of 5
following a purchase from 30/11/2021
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
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Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
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Remy C.
Rating: 3 out of 5
following a purchase from 05/12/2021
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
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Response from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
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