Customer reviews of BBG DECO DE HEROS

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2 and 3 stars

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A
Antonella A.
Rating: 3 out of 5
I received my son's wall mural "cars" torn in one place. The delivery time was correct.
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Response from BBG DECO DE HEROS
Hello Antonelle,

We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.

This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.

Keep us updated.
The team at bebegavroche.com
R
Richard F.
Rating: 3 out of 5
Nothing to complain about the site but everything to their carrier. As long as 'GLS' is not replaced, my family and I will stop buying from them. Reported 3 times that there was no one at home when we were indeed present since immobilized, we had to ask a neighbor to pick up our packages from a relay. Never again.
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Response from BBG DECO DE HEROS
Hello Richard, We are sorry for this experience due to the delivery. We have forwarded your comment to the carrier GLS to conduct an investigation and resolve the issue so that it does not happen again. We thank you for your trust. The team at Bebegavroche.com
N
Nadia A.
Rating: 1 out of 5
following a purchase from 22/05/2020
I was not delivered to the requested relay, very disappointed
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Response from BBG DECO DE HEROS
Hello, During the lockdown and the subsequent deconfinement, the relay points were either completely unavailable or partially. Thank you. The BBG team
K
Khadija M.
Rating: 1 out of 5
I ordered two boxes of stickers, one in very good condition and the second with lots of stains on the stickers,
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Response from BBG DECO DE HEROS
Hello, Thank you for your message. We can send you a new box of stickers or refund you. See you soon on bebegavroche.com
J
July C.
Rating: 2 out of 5
following a purchase from 30/01/2020
Order not received in the announced time. I canceled my order. If I hadn't reached out to them, no one would have notified me
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Response from BBG DECO DE HEROS
Good evening July
E
Evelyne G.
Rating: 3 out of 5
following a purchase from 10/05/2020
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
F
Fabienne D.
Rating: 3 out of 5
following a purchase from 08/05/2020
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
S
Sylvette C.
Rating: 1 out of 5
following a purchase from 11/05/2020
HELLO, correct packaging, the table is damaged and there are black marks that won't come off
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Response from BBG DECO DE HEROS
Hello,
F
Fatima B.
Rating: 3 out of 5
following a purchase from 29/04/2020
I am satisfied but the delivery was long
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Alix L.
Rating: 3 out of 5
following a purchase from 09/02/2020
Minnie bed pack is great and the customer service is attentive! But the delivery was too long, I waited two weeks?
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Virginie M.
Rating: 3 out of 5
following a purchase from 10/08/2019
Delivery time too long
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