Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2, 4 and 5 stars

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Raymond B.

Published on 26/12/2021 à 13h27 following a purchase from 15/12/2021

Never disappointed

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Sandrine Z.

Published on 26/12/2021 à 12h00 following a purchase from 12/12/2021

The recipient was delighted with her gift. Thank you

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Rachel D.

Published on 26/12/2021 à 00h29 following a purchase from 06/12/2021

Everything is perfect 🤗 The gift was greatly appreciated and the manager is adorable, he solved my problem with great kindness, which is very reassuring

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Fanny R.

Published on 25/12/2021 à 16h09 following a purchase from 14/12/2021

Product received as described and pretty

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Rebecca C.

Published on 24/12/2021 à 16h10 following a purchase from 29/11/2021

Very nice site, not disappointed with my order

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Dalila G.

Published on 24/12/2021 à 10h25 following a purchase from 14/12/2021

Super service. They went above and beyond despite the COVID delays. Successful delivery before Christmas and great customer contact.

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Valérie H.

Published on 23/12/2021 à 17h55 following a purchase from 12/12/2021

Hello Valérie, Thank you for your message. What do you find small about this lovely toy chest? https://www.bebegavroche.com/coffre-jouets-et-rangement-enfant-blanc-bois.html The dimensions are indeed: 70x35x45 cm. See you soon. The BBG team

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Response from BBG DECO DE HEROS Published on 04/01/2022

Received in 1 day, honestly not disappointed

Sabrina M.

Published on 23/12/2021 à 13h05 following a purchase from 11/12/2021

The products sent seem to be compliant. However, the delivery was made in two shipments due to a registration error and the recipient's label was incorrect on the delivery note... too bad!

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Frederic C.

Published on 23/12/2021 à 12h21 following a purchase from 10/12/2021

Package delivered on time and received in good condition, perfect!

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Patrick T.

Published on 23/12/2021 à 12h12 following a purchase from 11/12/2021

as ordered

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Bruno B.

Published on 22/12/2021 à 16h57 following a purchase from 29/11/2021

Simple and quick 👌🥰 Thank you to the team and happy holidays 🎉 🥳 at the end of the year ✨

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Mélina J.

Published on 22/12/2021 à 15h30 following a purchase from 29/11/2021

Product as described Thank you

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Luce P.

Published on 21/12/2021 à 08h01 following a purchase from 07/12/2021

I will put up the poster after Christmas, perfect packaging, I can't wait to see it up

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Nadine M.

Published on 19/12/2021 à 22h09 following a purchase from 09/12/2021

Hello Nadine, And thank you for your stars. We will contact you regarding the delivery to understand what happened. Thank you and see you soon. The BBG team

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Response from BBG DECO DE HEROS Published on 19/12/2021

Delivery on time, products as described

Saïda C.

Published on 19/12/2021 à 17h09 following a purchase from 09/12/2021

Nothing to say about the items you sell. However, the delivery person was not great. Too bad

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Caroline S.

Published on 19/12/2021 à 11h11 following a purchase from 08/12/2021

Very nice life-size representation of Bambi. It made an impression. Thank you

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Ludivine A.

Published on 19/12/2021 à 03h01 following a purchase from 02/12/2021

Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team

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Response from BBG DECO DE HEROS Published on 21/12/2021

Perfect

Brahaj J.

Published on 18/12/2021 à 21h13 following a purchase from 07/12/2021

Very good

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Yasmina B.

Published on 18/12/2021 à 20h48 following a purchase from 08/12/2021

No, product delivered very quickly, thank you.

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Catherine M.

Published on 18/12/2021 à 19h00 following a purchase from 01/12/2021

Perfect. Well-packaged parcel.

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Gerard S.

Published on 18/12/2021 à 16h37 following a purchase from 07/12/2021

Delivery on time. Responsive manager.

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Fabien M.

Published on 18/12/2021 à 15h18 following a purchase from 30/11/2021

Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.

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Response from BBG DECO DE HEROS Published on 18/12/2021

Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.

Anne D.

Published on 18/12/2021 à 14h12 following a purchase from 06/12/2021

I can only recommend this site. The order tracking service is excellent.

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Nadette G.

Published on 17/12/2021 à 11h06 following a purchase from 06/12/2021

Fast shipping. Quality product.

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Émilie C.

Published on 16/12/2021 à 15h17 following a purchase from 04/12/2021

Very nice

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Marieme D.

Published on 16/12/2021 à 13h37 following a purchase from 04/12/2021

Very satisfied

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Virginie V.

Published on 13/12/2021 à 14h22 following a purchase from 30/11/2021

Very fast and careful shipping, nothing to complain about.

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Cathy C.

Published on 13/12/2021 à 10h12 following a purchase from 02/12/2021

This is not the first time I order from BBG, I ordered 8 years ago and they were still just as good, fast and efficient, I recommend.

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Clement B.

Published on 12/12/2021 à 17h24 following a purchase from 01/12/2021

On 5 items ordered, I only received one item. During delivery, the delivery person said he didn't need a signature and left the box and hurried away; my box was completely open with only one item inside and no invoice or delivery note. Baby Gavroche does not want to hear about a refund, claiming he will supposedly conduct an investigation with the GLS company (which is also very poorly rated with bad reviews). To this day, no news from Baby Gavroche despite having called again to find out where the so-called investigation was, he simply replied that he was overwhelmed and that he wrote my name on a post-it that he put on his keyboard to remind me but still no news.

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Roxane F.

Published on 12/12/2021 à 08h41 following a purchase from 01/12/2021

Very fast and super efficient

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Brochet C.

Published on 11/12/2021 à 14h06 following a purchase from 01/12/2021

super

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__ E.

Published on 10/12/2021 à 18h43 following a purchase from 27/11/2021

Small logistics issue at first but very responsive and accommodating team.

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Sindy C.

Published on 09/12/2021 à 21h16 following a purchase from 28/11/2021

Very fast delivery ☺️

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Ericka L.

Published on 09/12/2021 à 12h11 following a purchase from 29/11/2021

Beautiful wooden toy, very good quality. Top customer service and fast delivery. I recommend.

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Valerie C.

Published on 09/12/2021 à 12h05 following a purchase from 29/11/2021

Order received very quickly

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Sabrina M.

Published on 09/12/2021 à 11h23 following a purchase from 27/11/2021

I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.

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Response from BBG DECO DE HEROS Published on 01/02/2022

Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team

Yasmina S.

Published on 08/12/2021 à 20h08 following a purchase from 27/11/2021

Very beautiful bed, my little girl is delighted.

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Nathalie C.

Published on 07/12/2021 à 15h17 following a purchase from 26/11/2021

Everything was great! The product is top-notch, arrives very quickly, and no problems 👍

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Mireille N.

Published on 07/12/2021 à 05h47 following a purchase from 25/11/2021

Very good Packaging Product quality Delivery time Everything is ok Best regards

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Merignac B.

Published on 05/12/2021 à 12h36 following a purchase from 23/11/2021

Perfect

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