Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2, 4 and 5 stars

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Carl D.

Published on 04/12/2021 à 22h54 following a purchase from 23/11/2021

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Karine U.

Published on 04/12/2021 à 13h11 following a purchase from 24/11/2021

Very fast

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Martine S.

Published on 02/12/2021 à 11h12 following a purchase from 19/11/2021

Good product delivered quickly.

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Elisabeth B.

Published on 29/11/2021 à 09h23 following a purchase from 18/11/2021

Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.

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Response from BBG DECO DE HEROS Published on 22/03/2022

Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team

Ourida Q.

Published on 29/11/2021 à 06h23 following a purchase from 10/11/2021

Fast and efficient delivery, nothing to report, they are attentive, helpful, thank you.

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Sylviane A.

Published on 28/11/2021 à 16h52 following a purchase from 15/11/2021

Very happy with my order, very friendly welcome.

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Patricia S.

Published on 28/11/2021 à 16h18 following a purchase from 18/11/2021

Very good product!

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Marilyse D.

Published on 27/11/2021 à 08h41 following a purchase from 16/11/2021

I received my package very quickly and the items were exactly what I hoped for. Bravo!

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Magali L.

Published on 25/11/2021 à 16h22 following a purchase from 15/11/2021

Everything is in order. The delivery, the tracking, and the merchandise.

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Veronique F.

Published on 25/11/2021 à 16h21 following a purchase from 15/11/2021

Package not opened because it is a gift for Christmas for my son who has Down syndrome.

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Response from BBG DECO DE HEROS Published on 04/01/2022

Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team

Delphine L.

Published on 25/11/2021 à 16h08 following a purchase from 15/11/2021

Items meet my request, I recommend.

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Maude S.

Published on 25/11/2021 à 10h21 following a purchase from 12/11/2021

Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.

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Response from BBG DECO DE HEROS Published on 22/03/2022

Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.

Claude N.

Published on 25/11/2021 à 08h48 following a purchase from 14/11/2021

Very satisfied

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Laurianne H.

Published on 25/11/2021 à 08h44 following a purchase from 14/11/2021

Good quality products, very fast delivery.

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Lidy B.

Published on 22/11/2021 à 18h16 following a purchase from 12/11/2021

Beautiful products (bath towels), perfect all around.

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Nora F.

Published on 22/11/2021 à 16h06 following a purchase from 11/11/2021

I am very happy with my order and the communication service. I recommend.

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Sehnaz A.

Published on 22/11/2021 à 11h16 following a purchase from 11/11/2021

I was able to place my order quickly on the site and the receipt of the package was perfect. Thank you

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Ghislaine B.

Published on 20/11/2021 à 17h49 following a purchase from 09/11/2021

Received very quickly but being a Christmas gift after removing the packaging it is not possible to unpack it completely so to be seen later. Thank you

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Michele D.

Published on 20/11/2021 à 11h02 following a purchase from 09/11/2021

Fast and efficient. The chest is nice.

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Amandine F.

Published on 20/11/2021 à 10h22 following a purchase from 09/11/2021

Products compliant with the description. Package received very quickly

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Sébastien K.

Published on 20/11/2021 à 09h53 following a purchase from 09/11/2021

Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.

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Response from BBG DECO DE HEROS Published on 22/11/2021

Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team

Annie Q.

Published on 20/11/2021 à 09h43 following a purchase from 09/11/2021

Very good

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Nicole T.

Published on 20/11/2021 à 07h00 following a purchase from 30/10/2021

Well received, as this is a Christmas gift, we haven't opened it yet.

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Le Pochat D.

Published on 19/11/2021 à 10h00 following a purchase from 08/11/2021

great, compliant and ultra fast shipping

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Jean Claude I.

Published on 19/11/2021 à 06h29 following a purchase from 07/11/2021

Fast and compliant delivery. Shipping costs a bit high

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Audrey P.

Published on 18/11/2021 à 18h00 following a purchase from 08/11/2021

fast shipping, serious site, item compliant with the description

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Maëva N.

Published on 18/11/2021 à 17h56 following a purchase from 07/11/2021

Impeccable

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Patrick P.

Published on 18/11/2021 à 10h36 following a purchase from 07/11/2021

Perfect

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Murugananthan M.

Published on 18/11/2021 à 10h34 following a purchase from 06/11/2021

Very nice poster. My 2 daughters can't take their eyes off it.

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David M.

Published on 18/11/2021 à 09h42 following a purchase from 06/11/2021

Compliant with the description good quality fast delivery

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Dominique C.

Published on 15/11/2021 à 23h56 following a purchase from 05/11/2021

Very nice plush toys and fast delivery thank you very much

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Noemie D.

Published on 13/11/2021 à 22h23 following a purchase from 02/11/2021

Quality/price very satisfied

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Flore S.

Published on 13/11/2021 à 17h25 following a purchase from 30/10/2021

Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.

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Cyrielle L.

Published on 12/11/2021 à 13h29 following a purchase from 01/11/2021

Perfect

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Josephine T.

Published on 12/11/2021 à 11h36 following a purchase from 31/10/2021

Great site for children that I recommend. Excellent reception that I had on the phone. Thank you for your kindness. Package arrived on time. Super quality product at a competitive price. Thank you again and see you soon for new orders. Best regards

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Anne-Sophie B.

Published on 12/11/2021 à 10h06 following a purchase from 01/11/2021

Hyper fast delivery!

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Perrine R.

Published on 05/11/2021 à 22h29 following a purchase from 23/10/2021

Very good purchase. Delay a bit too long

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Response from BBG DECO DE HEROS Published on 08/11/2021

Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.

Etienne G.

Published on 04/11/2021 à 20h40 following a purchase from 26/10/2021

Very poor quality product. I usually buy and install wallpaper. I totally discourage it.

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Response from BBG DECO DE HEROS Published on 22/11/2021

Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.

Florian G.

Published on 04/11/2021 à 18h57 following a purchase from 14/10/2021

Happy I am

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Nicolas B.

Published on 04/11/2021 à 16h08 following a purchase from 18/10/2021

Fast delivery and very well protected. I recommend, my son is happy with the order for his room decor.

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