BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Hello Myriam, Thank you for your feedback and your stars. As you have noticed, the price of the item is very interesting. To have these prices, you can imagine that the production is not French or European. Otherwise, the price would be at least double. And for now, we do not know of any manufacturing of this license made in France. Thank you for your understanding. The Héros decoration team.
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Claudine C.
Rating: 4 out of 5
following a purchase from 09/05/2024
The product is suitable but the delivery did not take place at home as requested.
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Response from BBG DECO DE HEROS
Hello Claudine, Thank you for your feedback. Indeed, the delivery person must have dropped your Dandelion wallpaper at a pickup point. Usually, the delivery person calls you before coming to your home. Best regards, The Héros decoration team.
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Brigitte V.
Rating: 4 out of 5
following a purchase from 09/05/2024
Order as described. Fast shipping. Arrival delayed by the carrier. Can you please add Colissimo to the shipping options?
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Maryse M.
Rating: 1 out of 5
following a purchase from 09/05/2024
Sticker folded all the brands impossible to apply.
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Response from BBG DECO DE HEROS
Hello Maryse, We have received the photos. The sticker was folded during transport. But this does not prevent application, as once applied, the fold marks should no longer be visible. Best regards. The Héros decoration team.
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Lasri S.
Rating: 1 out of 5
following a purchase from 02/04/2024
I did not receive the item I ordered, I received another one.
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Response from BBG DECO DE HEROS
Hello Sarah, We have received your message. If you remember, we contacted you because you had placed two orders for the same item (one order on our site and the other on Manomano). However, we only had one copy of this item and the system could not update on Manomano in time. We had agreed on a replacement solution. That is why we do not understand your message. We will contact you to understand. Best regards, The Héros decoration team.
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Christelle V.
Rating: 1 out of 5
following a purchase from 26/04/2024
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
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Response from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
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Quentin B.
Rating: 2 out of 5
following a purchase from 07/04/2024
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
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Noé M.
Rating: 1 out of 5
following a purchase from 31/03/2024
Order probably reshipped without notification
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Response from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
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Carole L.
Rating: 4 out of 5
following a purchase from 12/04/2024
Good purchase
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Lilo C.
Rating: 1 out of 5
following a purchase from 29/03/2024
I am still waiting for my refund for a service I did not receive.
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Response from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
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Mahmoud D.
Rating: 1 out of 5
following a purchase from 26/03/2024
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
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Rahamatou A.
Rating: 1 out of 5
following a purchase from 25/03/2024
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
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Magali M.
Rating: 4 out of 5
following a purchase from 09/03/2024
Good product, delivered quickly.
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Yannick P.
Rating: 1 out of 5
following a purchase from 17/02/2024
Fast delivery and well packaged. I am delighted.
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Mélanie H.
Rating: 1 out of 5
following a purchase from 09/02/2024
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
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Gwanaelle D.
Rating: 1 out of 5
following a purchase from 04/02/2024
Fast shipping, product matching the order, however the cuts trim part of the photo.
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Lydie P.
Rating: 1 out of 5
following a purchase from 31/01/2024
Hello Lydie, You ordered on a Wednesday evening, your item was delivered on Monday. You did not choose the express mode of Chronopost, but the 24/48 working days solution (weekends do not count) by GLS. The contract was therefore respected. There is no delay. You should have chosen the Express delivery solution with Chronopost to receive your Alice figurine in time for your event. See you soon. The Héros Decoration Team
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Response from BBG DECO DE HEROS
Very good.
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Floriane I.
Rating: 1 out of 5
following a purchase from 01/02/2024
I recommend.
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Céline L.
Rating: 2 out of 5
following a purchase from 18/01/2024
Perfect. Thank you.
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Alexandra I.
Rating: 1 out of 5
following a purchase from 18/01/2024
Not at all satisfied with the quality of the products. I strongly advise against it. The site says cotton, while in reality, it is not true.
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Beatrice C.
Rating: 4 out of 5
following a purchase from 23/01/2024
First experience on this site very satisfactory except for the damaged and opened packaging.
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Anissa E.
Rating: 1 out of 5
following a purchase from 16/01/2024
Order received damaged and I paid Chronopost fees while I had to go pick up the package myself at the sorting center.....
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Gabrielle G.
Rating: 1 out of 5
following a purchase from 17/12/2023
Hello, Order placed on 12/17, delivery announced in 3/4 days while it only left on 01/02. And in the end, it’s not the right item. I left a message to find out how to exchange it and no news… First and last order on this site!
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Response from BBG DECO DE HEROS
Hello Gabrielle, You indeed ordered on December 17. We contacted you to offer you another neck pillow due to a stock shortage. You did not respond. However, we sent you the other model as Christmas was approaching. We hope you will change your mind and come back to see us. Best regards, The Deco de Héros team
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Lidia M.
Rating: 1 out of 5
following a purchase from 20/12/2023
Delivery to the wrong place
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Response from BBG DECO DE HEROS
Hello Lidia, You ordered on December 20 and were delivered on the 22. This is the busiest time of the year (Christmas gifts). The Chronopost relay points have been in high demand, which is why when the relay point is full, the delivery drivers drop off the packages at another relay point. We apologize for this. See you soon, The Deco de Héros team
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Catherine C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good! Fast delivery!
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Luna L.
Rating: 1 out of 5
following a purchase from 08/12/2023
I received a throw instead of a blanket
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Response from BBG DECO DE HEROS
Hello Luna, Thank you for taking the time to post your message. Indeed, it is an item that has two functions. However, we have modified the description so that it is only identified as a throw. See you soon. The Héros Deco team
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Aurelie H.
Rating: 1 out of 5
following a purchase from 13/12/2023
Disappointed, the stickers peel off and one XXL was torn, very disappointed
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Response from BBG DECO DE HEROS
Hello Aurélie, We are sorry for this experience. Did you contact our team? Did you send photos? On what support did you apply it? If we find that an item is defective, we can either replace it or proceed with a refund. Thank you. The Héros Deco team
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Carole P.
Rating: 1 out of 5
following a purchase from 08/12/2023
Package arrived at another pickup point with delays and wasted time and diesel energy to understand where to find it and go pick it up. I still don't understand why these problems for a Christmas gift that almost got lost.
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Response from BBG DECO DE HEROS
Hello Carole, You ordered on a Friday evening. Your item was shipped the following Monday. It was delivered to a pickup point on Thursday by Chronopost. During December, it's the Christmas period which generated a lot of traffic. And some pickup points could no longer receive packages due to lack of space. That's why your package was dropped off at a different pickup point. Thank you for your understanding. The Héros Deco team
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Jérôme W.
Rating: 4 out of 5
following a purchase from 06/12/2023
The order arrived 3 days late compared to the chosen option, due to the holidays, but the company was responsive to my request and was able to deliver my order on time. Moreover, the product is of very good quality, I recommend.
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Genevieve L.
Rating: 4 out of 5
following a purchase from 02/12/2023
Very nice little children's bed that perfectly meets my expectations with a very satisfactory quality/price ratio.
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Annie S.
Rating: 1 out of 5
following a purchase from 30/11/2023
Nothing to say, it's impeccable
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Response from BBG DECO DE HEROS
Hello Annie, Thank you for your feedback. We are delighted that you are happy, but you should have rated 5 instead of 1 ;+) Looking forward to seeing you again with us. The Héros Deco team
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Veronique F.
Rating: 1 out of 5
following a purchase from 27/11/2023
Disappointed with the quality of the fabric. Well, if we can call it fabric
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Ophélie G.
Rating: 1 out of 5
following a purchase from 13/11/2023
My order was incomplete.
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Response from BBG DECO DE HEROS
Hello Ophélie
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
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Sylvie L.
Rating: 2 out of 5
following a purchase from 16/11/2023
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item
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Anne-Laure B.
Rating: 4 out of 5
following a purchase from 08/11/2023
Super products! Just a pity that we were not delivered where we requested
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Laurent M.
Rating: 2 out of 5
following a purchase from 07/11/2023
Hello. The image presents some colors. However, after unpacking it, it's only black and white
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Nathalie S.
Rating: 2 out of 5
following a purchase from 05/10/2023
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
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Response from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
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Kheira B.
Rating: 2 out of 5
following a purchase from 31/10/2023
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
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Response from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes
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Arnaud R.
Rating: 1 out of 5
following a purchase from 18/10/2023
We were not delivered and despite our follow-up, no response. The merchandise has however been paid in advance
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Alexandra M.
Rating: 1 out of 5
following a purchase from 12/10/2023
An order with a name and address error which means I did not receive my order and the site is not refunding me
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