BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Fast and careful shipping
A
Antonin V.
Rating: 2 out of 5
following a purchase from 17/12/2021
Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Perfect!
V
Valérie H.
Rating: 4 out of 5
following a purchase from 12/12/2021
Hello Valérie, Thank you for your message. What do you find small about this lovely toy chest? https://www.bebegavroche.com/coffre-jouets-et-rangement-enfant-blanc-bois.html The dimensions are indeed: 70x35x45 cm. See you soon. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Received in 1 day, honestly not disappointed
L
Ludivine A.
Rating: 1 out of 5
following a purchase from 02/12/2021
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
Translated reviews
Response from BBG DECO DE HEROS
Perfect
G
Gerard S.
Rating: 4 out of 5
following a purchase from 07/12/2021
Delivery on time. Responsive manager.
Translated reviews
F
Fabien M.
Rating: 1 out of 5
following a purchase from 30/11/2021
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
Translated reviews
Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
S
Sindy C.
Rating: 4 out of 5
following a purchase from 28/11/2021
Very fast delivery ☺️
Translated reviews
S
Sabrina M.
Rating: 1 out of 5
following a purchase from 27/11/2021
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
C
Carl D.
Rating: 4 out of 5
following a purchase from 23/11/2021
Ok
Translated reviews
E
Elisabeth B.
Rating: 1 out of 5
following a purchase from 18/11/2021
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
Translated reviews
Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
M
Marilyse D.
Rating: 4 out of 5
following a purchase from 16/11/2021
I received my package very quickly and the items were exactly what I hoped for. Bravo!
Translated reviews
V
Veronique F.
Rating: 1 out of 5
following a purchase from 15/11/2021
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
Translated reviews
Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
M
Maude S.
Rating: 1 out of 5
following a purchase from 12/11/2021
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
Translated reviews
Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
S
Sébastien K.
Rating: 4 out of 5
following a purchase from 09/11/2021
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
J
Jean Claude I.
Rating: 4 out of 5
following a purchase from 07/11/2021
Fast and compliant delivery. Shipping costs a bit high
Translated reviews
N
Noemie D.
Rating: 4 out of 5
following a purchase from 02/11/2021
Quality/price very satisfied
Translated reviews
F
Flore S.
Rating: 4 out of 5
following a purchase from 30/10/2021
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
Translated reviews
P
Perrine R.
Rating: 4 out of 5
following a purchase from 23/10/2021
Very good purchase. Delay a bit too long
Translated reviews
Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
E
Etienne G.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
Translated reviews
Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
S
Sandrine M.
Rating: 4 out of 5
following a purchase from 22/10/2021
received quickly
Translated reviews
M
Marine D.
Rating: 2 out of 5
following a purchase from 09/10/2021
Received the wrong duvet cover
Translated reviews
Response from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
M
Maud A.
Rating: 1 out of 5
following a purchase from 09/10/2021
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
Translated reviews
Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
A
Anne-Laure D.
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
Translated reviews
Response from BBG DECO DE HEROS
Hello Anne Laure,
C
Carla M.
Rating: 4 out of 5
following a purchase from 18/09/2021
Fast shipping. Corresponds exactly to the expected product.
Translated reviews
L
Lindsay V.
Rating: 1 out of 5
Disappointed with the quality
Translated reviews
Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
H
Herve P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Very good.
Translated reviews
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/08/2021
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
Translated reviews
T
Teddie T.
Rating: 2 out of 5
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
Translated reviews
Response from BBG DECO DE HEROS
Hello Teddie
L
Laetitia B.
Rating: 4 out of 5
following a purchase from 12/08/2021
Fast shipping
Translated reviews
K
Karen D.
Rating: 4 out of 5
following a purchase from 01/08/2021
Fast delivery. Great result
Translated reviews
M
Martine C.
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfied
Translated reviews
C
Corine N.
Rating: 4 out of 5
following a purchase from 14/07/2021
There is a choice and fast delivery.
Translated reviews
J
Joëlle B.
Rating: 2 out of 5
Hello, Not precise enough on the joints, too bad.
Translated reviews
Response from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
S
Sabrina C.
Rating: 2 out of 5
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
Translated reviews
Response from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
M
Marine B.
Rating: 4 out of 5
following a purchase from 09/07/2021
Top, the kids are delighted.
Translated reviews
S
Suzanne L.
Rating: 4 out of 5
following a purchase from 29/05/2021
Good
Translated reviews
O
Odette H.
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
Translated reviews
Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
M
Mélanie M.
Rating: 4 out of 5
following a purchase from 27/05/2021
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
Translated reviews
G
Guy F.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delivery at the desired time
Translated reviews
C
Chrystelle S.
Rating: 4 out of 5
following a purchase from 21/04/2021
Order and package receipt as expected.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 