Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 2 and 5 stars

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Issal M.

Published on 26/10/2023 à 12h32 following a purchase from 15/10/2023

Too bad it stayed outside all night

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Mariejo C.

Published on 26/10/2023 à 12h30 following a purchase from 14/10/2023

super thanks

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Coralie G.

Published on 26/10/2023 à 11h08 following a purchase from 13/10/2023

The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.

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Christian W.

Published on 26/10/2023 à 10h50 following a purchase from 15/10/2023

Impeccable

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Patricia B.

Published on 24/10/2023 à 14h55 following a purchase from 07/09/2023

very happy with the quality of the products received in line with the theme chosen this year - the grandson was delighted on his birthday

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Salsabila M.

Published on 23/10/2023 à 12h56 following a purchase from 03/10/2023

My son was super happy with his library and toy furniture

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Danielle M.

Published on 22/10/2023 à 07h56 following a purchase from 11/10/2023

perfect delivery more than fast I recommend

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Alejandro R.

Published on 21/10/2023 à 12h36 following a purchase from 10/10/2023

Really great! Thank you :-)

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Léa R.

Published on 20/10/2023 à 11h03 following a purchase from 10/10/2023

Perfect

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Frédérique B.

Published on 19/10/2023 à 14h41 following a purchase from 07/10/2023

Order conforms, of good quality. I recommend

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Monique D.

Published on 14/10/2023 à 11h11 following a purchase from 04/10/2023

Conforms and well received

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Gloria L.

Published on 14/10/2023 à 10h56 following a purchase from 03/10/2023

Product conforms to the description

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Jeremy R.

Published on 13/10/2023 à 16h32 following a purchase from 03/10/2023

A bit expensive for cardboard but the only ones offering it

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Response from BBG DECO DE HEROS Published on 16/10/2023

Thank you for your feedback, Jeremy. We are aware that the price of our cardboard products can be high, but we strive to provide you with the best quality for your satisfaction.
These items come from England. As you know since Brexit, the flow and prices are different (customs, etc.).
See you soon.
The Deco de Héros team

Virginie L.

Published on 13/10/2023 à 10h58 following a purchase from 03/10/2023

Very beautiful as always

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Alexandra T.

Published on 12/10/2023 à 11h08 following a purchase from 01/10/2023

Everything is perfect!

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Virginie S.

Published on 08/10/2023 à 14h00 following a purchase from 25/09/2023

Excellent

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Mireille C.

Published on 07/10/2023 à 11h07 following a purchase from 22/09/2023

Perfect! I have my life-size idol at home!

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Response from BBG DECO DE HEROS Published on 07/10/2023

Hello Mireille
Thank you for your kind words.
We are delighted that your hero, Elton John, is enjoying himself in Corsica (https://deco-de-heros.com/21839-figurine-en-carton-taille-reelle-elton-john-173cm.html)

Feel free to send us photos.
See you soon.
The Deco de Héros team

Harold P.

Published on 06/10/2023 à 11h19 following a purchase from 20/09/2023

Good communication and order tracking, thank you

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Mickael F.

Published on 02/10/2023 à 17h13 following a purchase from 22/09/2023

Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team

Christelle M.

Published on 02/10/2023 à 11h33 following a purchase from 21/09/2023

I am very satisfied with my order. The items are in accordance with their description and perfectly meet my expectations.

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Bruno L.

Published on 01/10/2023 à 11h59 following a purchase from 20/09/2023

TipTop

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Dima D.

Published on 28/09/2023 à 13h25 following a purchase from 14/09/2023

Excellent site! The customer service is top-notch and it's a great discovery of the site! I highly recommend!

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Severine F.

Published on 28/09/2023 à 10h59 following a purchase from 14/09/2023

Good

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Tais R.

Published on 28/09/2023 à 10h49 following a purchase from 17/09/2023

I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team

Mario G.

Published on 24/09/2023 à 10h45 following a purchase from 13/09/2023

Very nice border, great quality, and repositionable, with beautiful colors. I recommend this site.

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Héloïse D.

Published on 22/09/2023 à 14h12 following a purchase from 11/09/2023

Of very good quality! Very fast shipping!

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Lucie G.

Published on 21/09/2023 à 07h53 following a purchase from 09/09/2023

Fast shipping and products conform to the description

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Laurence R.

Published on 18/09/2023 à 16h49 following a purchase from 08/09/2023

Product conforms to quality and fast delivery

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Lucie B.

Published on 18/09/2023 à 10h49 following a purchase from 28/08/2023

I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team

Nicole B.

Published on 16/09/2023 à 12h50 following a purchase from 05/09/2023

Fast shipping, items correspond well to the description, sufficient packaging and REUSED... well done

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Hasan A.

Published on 14/09/2023 à 10h52 following a purchase from 02/09/2023

Well received thank you

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Benjamin M.

Published on 11/09/2023 à 12h23 following a purchase from 01/09/2023

Quality stickers

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Angelique F.

Published on 11/09/2023 à 11h08 following a purchase from 01/09/2023

Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open

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Response from BBG DECO DE HEROS Published on 11/09/2023

Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com

Maelys B.

Published on 11/09/2023 à 10h55 following a purchase from 01/09/2023

👌

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Sophie D.

Published on 10/09/2023 à 12h54 following a purchase from 30/08/2023

Fast, efficient, thank you

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Response from BBG DECO DE HEROS Published on 10/09/2023

Thank you for your feedback and appreciation! We are happy to have provided you with a positive and fast experience.

Mathilde D.

Published on 10/09/2023 à 10h41 following a purchase from 30/08/2023

Fast delivery and in line with my expectations

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Response from BBG DECO DE HEROS Published on 10/09/2023

Thank you Mathilde for taking the time to give your feedback on our site! We are happy to see that you are satisfied with our fast delivery. We hope you will continue to trust us.

Flore P.

Published on 09/09/2023 à 11h43 following a purchase from 29/08/2023

Fast delivery and product conforms to the request.

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Response from BBG DECO DE HEROS Published on 10/09/2023

Thank you very much for your feedback, Flore! We are delighted that you received your order quickly and in optimal conditions! We are happy that our site BBG DECO DE HEROS satisfied you.

Frederic B.

Published on 07/09/2023 à 16h36 following a purchase from 27/08/2023

Announced a delay of 48h and received after 1 week, super no gift for a birthday.....

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Falantin C.

Published on 07/09/2023 à 12h12 following a purchase from 25/08/2023

Very good products and fast shipping

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Response from BBG DECO DE HEROS Published on 10/09/2023

Thank you very much for your feedback and your rating, Carole. We are very happy that you were satisfied with your product and the service we provided. We appreciate your time and support.

Alexandra C.

Published on 07/09/2023 à 11h26 following a purchase from 26/08/2023

All my items are perfect and of good quality

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