Customer reviews of BBG DECO DE HEROS

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 3, 4 and 5 stars

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Z
Zaineb E.
Rating: 5 out of 5
following a purchase from 23/03/2024
Perfect! Product conforms and delivery on time. There is communication all along.
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Michel L.
Rating: 5 out of 5
following a purchase from 26/03/2024
very satisfied with my purchase and super fast delivery!!
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Jean Claude G.
Rating: 5 out of 5
following a purchase from 26/03/2024
Received on time, perfect!
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Adrien P.
Rating: 5 out of 5
following a purchase from 25/03/2024
Good quality. Fast shipping!
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Mahmoud D.
Rating: 1 out of 5
following a purchase from 26/03/2024
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
V
Véronique D.
Rating: 3 out of 5
following a purchase from 05/03/2024
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
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Rahamatou A.
Rating: 1 out of 5
following a purchase from 25/03/2024
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html

You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.

In this state, we cannot proceed with a full refund if you have used the product.

Thank you for your understanding.
The Déco de Héros team
V
Virginie T.
Rating: 5 out of 5
following a purchase from 24/03/2024
Super fast order
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Michael G.
Rating: 5 out of 5
following a purchase from 23/03/2024
Good quality, fast delivery, good customer service.
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Mélanie V.
Rating: 5 out of 5
following a purchase from 19/03/2024
Perfect
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Nadia H.
Rating: 5 out of 5
following a purchase from 18/03/2024
Fast delivery, item corresponds well to the photo & we can pay in installments.
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Lynda G.
Rating: 5 out of 5
following a purchase from 11/03/2024
Perfect products, great exchanges, thank you infinitely for the responsiveness.
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Alexandra M.
Rating: 5 out of 5
following a purchase from 17/03/2024
Perfect
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Patrick D.
Rating: 5 out of 5
following a purchase from 16/03/2024
Beautiful item, meets our expectations and received very quickly, thank you.
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Jacqueline R.
Rating: 5 out of 5
following a purchase from 18/02/2024
very beautiful product, conforms to the description, my little girl is very happy. Thank you.
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Sabine P.
Rating: 5 out of 5
following a purchase from 15/03/2024
fast and impeccable product.
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Tosetti M.
Rating: 5 out of 5
following a purchase from 12/03/2024
Good product delivered quickly
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Magali M.
Rating: 4 out of 5
following a purchase from 09/03/2024
Good product, delivered quickly.
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Brigitte M.
Rating: 5 out of 5
following a purchase from 04/03/2024
Good purchase as described.
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Cedric C.
Rating: 5 out of 5
following a purchase from 06/03/2024
Beautiful finish, quality furniture. Delighted to have found a French manufacturing. To recommend.
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Astrid D.
Rating: 5 out of 5
following a purchase from 02/03/2024
In accordance with the order, quickly delivered to the relay point.
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Aurore M.
Rating: 5 out of 5
following a purchase from 28/02/2024
Nothing to report, product as described, fast delivery.
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Rebouté É.
Rating: 5 out of 5
following a purchase from 24/02/2024
Stunning visual! Relatively easy to apply when you take your time to align everything well.
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Asif J.
Rating: 5 out of 5
following a purchase from 26/02/2024
Great, thank you.
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Nadia B.
Rating: 5 out of 5
following a purchase from 23/02/2024
Excellent.
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Joël P.
Rating: 5 out of 5
following a purchase from 23/02/2024
Very fast shipping, and good product.
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Nathalie G.
Rating: 5 out of 5
following a purchase from 22/02/2024
Great on time and as expected.
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Sébastien M.
Rating: 5 out of 5
following a purchase from 20/02/2024
Fast delivery, reasonable prices. Site to recommend.
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Jessica U.
Rating: 5 out of 5
following a purchase from 18/02/2024
Nothing to report.
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Yannick P.
Rating: 1 out of 5
following a purchase from 17/02/2024
Fast delivery and well packaged. I am delighted.
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Mauricia J.
Rating: 5 out of 5
following a purchase from 16/02/2024
Defective products without support for bbg deco, several emails and nothing from them, I will not order from them again.
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Élisabeth C.
Rating: 5 out of 5
following a purchase from 08/02/2024
Very nice poster, plus the delivery is very fast.
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Delphine B.
Rating: 3 out of 5
following a purchase from 09/02/2024
Everything was in accordance with the description.
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Leveque O.
Rating: 5 out of 5
following a purchase from 14/02/2024
The product is okay even if it tears easily but the delivery was supposed to be in 24 to 48 hours and I received it after 13 days... which delayed all my subsequent work.. but the result is okay.
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Pascal C.
Rating: 5 out of 5
following a purchase from 14/02/2024
Great!
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Elodie H.
Rating: 5 out of 5
following a purchase from 13/02/2024
Nice products, very fast delivery.
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Ludovic G.
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good, fast shipping and item as described.
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Mélanie H.
Rating: 1 out of 5
following a purchase from 09/02/2024
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
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Elodie A.
Rating: 5 out of 5
following a purchase from 09/02/2024
The coat rack got wet, very poor quality. The Minnie pattern is peeling off, very thin... I am very disappointed with my order.
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Isabelle C.
Rating: 5 out of 5
following a purchase from 07/02/2024
Perfect, fast shipping, very soft blanket, my daughter is a fan.
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