Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1, 3, 4 and 5 stars

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Audrey M.

Published on 01/05/2022 à 07h52 following a purchase from 17/04/2022

Chair identical to the image. The colors and model are beautiful.

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Christiane D.

Published on 30/04/2022 à 18h41 following a purchase from 19/04/2022

My order was delivered as planned without delay

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Paul B.

Published on 30/04/2022 à 14h02 following a purchase from 17/04/2022

Too bad you are unreachable by phone

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Response from BBG DECO DE HEROS Published on 30/04/2022

Hello Paul, Thank you for your message. And for your 5 stars. When all our lines are busy, the answering machine takes over. If you leave a message, we will call you back very quickly. But you must indicate your phone number 😉 See you soon, The BBG team

Giuseppe L.

Published on 30/04/2022 à 09h02 following a purchase from 14/04/2022

Easy order, shipping and deadlines respected. Product in accordance and cheaper than the competition. I recommend!

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Jennifer L.

Published on 27/04/2022 à 15h08 following a purchase from 11/04/2022

100313844 I never received the order while you have charged me, please contact me quickly

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Response from BBG DECO DE HEROS Published on 06/05/2022

Hello Jennifer, We have noted your message. Your order has been refunded because Alma, our financial partner, asked us to cancel your order because they did not receive the necessary elements to validate your financing. Best regards. The BBG team

Emmanuelle F.

Published on 26/04/2022 à 12h14 following a purchase from 10/04/2022

Wallpaper faithful to the photo. Very nice print quality of the photo. The instructions are well noted for application. The glue is in sufficient quantity for application. We recommend

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Sophie R.

Published on 25/04/2022 à 19h35 following a purchase from 04/04/2022

Fast delivery, product in accordance with my order. The poster is beautiful. Easy to apply, very good result.

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Cisse T.

Published on 25/04/2022 à 11h07 following a purchase from 14/04/2022

I have been ordering from you for a few years and I have always been satisfied

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Isabelle P.

Published on 24/04/2022 à 19h36 following a purchase from 14/04/2022

Received on time and satisfied with the product: Avengers fabric boxes

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Maëva R.

Published on 24/04/2022 à 14h50 following a purchase from 02/04/2022

Serious site, fast delivery. I recommend

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Cécile C.

Published on 24/04/2022 à 13h30 following a purchase from 12/04/2022

Shipping and delivery times respected. Too bad the transport companies take little care of the packages.

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Céline C.

Published on 24/04/2022 à 08h53 following a purchase from 06/04/2022

Package received at the requested pickup point

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Stéphane L.

Published on 22/04/2022 à 17h50 following a purchase from 08/04/2022

Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.

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Response from BBG DECO DE HEROS Published on 31/08/2022

Hello Stéphane, You are right. Our English supplier was delayed which was penalizing. We sincerely apologize for this experience. We spoke to you on the phone. A commercial gesture is in order for a future order to compensate for the inconvenience you encountered. Thank you and see you soon. The BBG team

Marie Christine C.

Published on 22/04/2022 à 09h15 following a purchase from 12/04/2022

Very satisfied

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Didier B.

Published on 21/04/2022 à 08h05 following a purchase from 11/04/2022

Hello, Clear and very easy to use site. Order shipped and delivered in 2 days. Perfectly packaged and protected. Everything is perfect. I highly recommend.

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Tiaré H.

Published on 21/04/2022 à 07h49 following a purchase from 11/04/2022

Perfect!

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Nicole M.

Published on 21/04/2022 à 07h03 following a purchase from 11/04/2022

Great product, fast delivery

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Caroline T.

Published on 18/04/2022 à 13h26 following a purchase from 07/04/2022

In line with what I expected.

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Maud B.

Published on 18/04/2022 à 06h39 following a purchase from 07/04/2022

The customer service is perfect, I made a mistake in my order and the correction was made very quickly. The delivery was fast, impeccable!

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Joelle M.

Published on 18/04/2022 à 04h13 following a purchase from 06/04/2022

The tracking of the package was strange (notably displayed as "delivered" when I had not yet picked it up, nor even been informed of its availability at the relay point) so I feared the worst (lost packages being unfortunately a frequent occurrence) but I eventually managed to retrieve it. It did arrive much later than expected (not in time for the birthday for which I ordered it) and not at the chosen relay, but the plush corresponds. So I blame the carrier, but not the site bebe gavroche.

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Response from BBG DECO DE HEROS Published on 19/04/2022

Hello Joelle,
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team

Tiphaine L.

Published on 17/04/2022 à 09h05 following a purchase from 31/03/2022

Giant original poster of very good quality!! Perfect for the baby's room!! I recommend

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Marie D.

Published on 17/04/2022 à 07h45 following a purchase from 06/04/2022

Very satisfied with my purchase. Very responsive company. Several exchanges by phone in response to my messages met my expectations. Perfect, I recommend this company.

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Sophie S.

Published on 16/04/2022 à 10h29 following a purchase from 29/03/2022

After receiving a very damaged package, I made a complaint with photos and the item was resent without any problem.

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Marion A.

Published on 14/04/2022 à 18h13 following a purchase from 02/04/2022

Very good! One small point for improvement, please notify if you need a little more time on one of the items (in printing). The items are perfect, thank you!

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Manuella G.

Published on 14/04/2022 à 16h21 following a purchase from 03/04/2022

Very fast delivery (2 days after my order placed on a Sunday), products conform to the description.

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José G.

Published on 14/04/2022 à 10h10 following a purchase from 02/04/2022

2nd order and still top-notch, nothing to say.

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Claudette D.

Published on 14/04/2022 à 09h23 following a purchase from 30/03/2022

Very good

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Sandie B.

Published on 13/04/2022 à 12h30 following a purchase from 24/03/2022

Very responsive shop manager! Attentive to her customer. Bravo!

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Béatrice N.

Published on 11/04/2022 à 05h32 following a purchase from 27/03/2022

Pretty furniture but looks bigger in the photo.

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Angelique L.

Published on 11/04/2022 à 05h23 following a purchase from 29/03/2022

Upon receipt, the packaging was a bit damaged, so the product was damaged. We proceeded with the installation and there were a lot of bubbles. In the end, after drying, the product was perfectly taut. So very satisfied with the poster.

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Marie Christine L.

Published on 10/04/2022 à 15h43 following a purchase from 30/03/2022

Very good quality products at a fair price

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Sabrina K.

Published on 10/04/2022 à 10h03 following a purchase from 31/03/2022

Super beautiful, very good purchase, recommend

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Julie D.

Published on 10/04/2022 à 06h18 following a purchase from 25/03/2022

Shipping okay, receipt okay, speed okay. But the wallpaper received was damaged, a bit disappointed.

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Response from BBG DECO DE HEROS Published on 13/04/2022

Hello Julie,
Thank you for your message.
Did you contact our team?
We can exchange or refund the item if the customer informs us.
Best regards.
The BBG team

Mercedes F.

Published on 09/04/2022 à 20h03 following a purchase from 20/03/2022

Fast delivery, item conforms to what I expected.

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Fabienne P.

Published on 09/04/2022 à 07h38 following a purchase from 28/03/2022

Perfect decorative item received the day after the order was placed, even though it was made on a Sunday. Completely satisfied.

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Sylvie R.

Published on 07/04/2022 à 08h53 following a purchase from 25/03/2022

Hello, I am satisfied with my order. I just wish it would arrive directly to me in Guadeloupe next time.

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Daniel G.

Published on 06/04/2022 à 22h00 following a purchase from 22/03/2022

Very good products.

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Jacqueline J.

Published on 03/04/2022 à 13h07 following a purchase from 23/03/2022

No problem with the order. As for the package, it's a gift that will be unwrapped in 15 days.

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Sylvain D.

Published on 02/04/2022 à 15h55 following a purchase from 22/03/2022

Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.

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Response from BBG DECO DE HEROS Published on 04/04/2022

Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team

Deido M.

Published on 28/03/2022 à 10h19 following a purchase from 17/03/2022

Very good quality and fast delivery.

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