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N
Rating: 5 out of 5
Everything was great! The product is top-notch, arrives very quickly, and no problems 👍
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 3, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Very good Packaging Product quality Delivery time Everything is ok Best regards
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M
Rating: 5 out of 5
Perfect
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C
Rating: 4 out of 5
Ok
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K
Rating: 5 out of 5
Very fast
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M
Rating: 5 out of 5
Good product delivered quickly.
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E
Rating: 1 out of 5
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
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Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
O
Rating: 5 out of 5
Fast and efficient delivery, nothing to report, they are attentive, helpful, thank you.
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S
Rating: 5 out of 5
Very happy with my order, very friendly welcome.
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P
Rating: 5 out of 5
Very good product!
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M
Rating: 4 out of 5
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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M
Rating: 5 out of 5
Everything is in order. The delivery, the tracking, and the merchandise.
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V
Rating: 1 out of 5
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
D
Rating: 5 out of 5
Items meet my request, I recommend.
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M
Rating: 1 out of 5
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
C
Rating: 5 out of 5
Very satisfied
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L
Rating: 5 out of 5
Good quality products, very fast delivery.
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A
Rating: 3 out of 5
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
L
Rating: 5 out of 5
Beautiful products (bath towels), perfect all around.
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N
Rating: 5 out of 5
I am very happy with my order and the communication service. I recommend.
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S
Rating: 5 out of 5
I was able to place my order quickly on the site and the receipt of the package was perfect. Thank you
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C
Rating: 3 out of 5
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
G
Rating: 5 out of 5
Received very quickly but being a Christmas gift after removing the packaging it is not possible to unpack it completely so to be seen later. Thank you
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M
Rating: 5 out of 5
Fast and efficient. The chest is nice.
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A
Rating: 5 out of 5
Products compliant with the description. Package received very quickly
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S
Rating: 4 out of 5
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
A
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Well received, as this is a Christmas gift, we haven't opened it yet.
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L
Rating: 5 out of 5
great, compliant and ultra fast shipping
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J
Rating: 4 out of 5
Fast and compliant delivery. Shipping costs a bit high
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A
Rating: 5 out of 5
fast shipping, serious site, item compliant with the description
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M
Rating: 5 out of 5
Impeccable
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P
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very nice poster. My 2 daughters can't take their eyes off it.
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D
Rating: 5 out of 5
Compliant with the description good quality fast delivery
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D
Rating: 5 out of 5
Very nice plush toys and fast delivery thank you very much
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N
Rating: 4 out of 5
Quality/price very satisfied
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F
Rating: 4 out of 5
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Great site for children that I recommend. Excellent reception that I had on the phone. Thank you for your kindness. Package arrived on time. Super quality product at a competitive price. Thank you again and see you soon for new orders. Best regards
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