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A
Rating: 5 out of 5
Hyper fast delivery!
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 4 out of 5
Very good purchase. Delay a bit too long
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Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
E
Rating: 1 out of 5
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
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Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
F
Rating: 5 out of 5
Happy I am
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C
Rating: 3 out of 5
The glue is not in the package
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Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
N
Rating: 5 out of 5
Fast delivery and very well protected. I recommend, my son is happy with the order for his room decor.
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F
Rating: 3 out of 5
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
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Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
S
Rating: 4 out of 5
received quickly
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P
Rating: 5 out of 5
Hello, very good and without issues-! SAB
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M
Rating: 5 out of 5
I am very satisfied with my purchase, the quality of the product and the delivery. Best regards. Marie
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C
Rating: 5 out of 5
Very good telephone reception, fast delivery. Good quality display accessory.
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M
Rating: 1 out of 5
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
P
Rating: 5 out of 5
Very competent service even in case of issues!!!! I recommend this site
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M
Rating: 5 out of 5
Very good. And. The delivery. And. Fast. Thank you. For. The quality it. And. Super
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M
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Perfect! I am very satisfied, my daughter loves her princess stickers. They are very beautiful and adhere well to the wall. They are repositionable. Very friendly and accommodating customer service. I recommend!!
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C
Rating: 5 out of 5
Very fast!
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M
Rating: 5 out of 5
Fast delivery and perfectly meets my expectations
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M
Rating: 5 out of 5
Fast shipping
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C
Rating: 5 out of 5
Nothing to report
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A
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
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Response from BBG DECO DE HEROS
Hello Anne Laure,
S
Rating: 5 out of 5
I recommend the bébé gavroche site without hesitation. They offer quality products and the packages are carefully wrapped. I received my order very quickly. Serious and very professional brand!!
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C
Rating: 4 out of 5
Fast shipping. Corresponds exactly to the expected product.
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N
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
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Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
A
Rating: 5 out of 5
TOP, very beautiful quality room.
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R
Rating: 5 out of 5
Fast delivery, top 👍🏼
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L
Rating: 5 out of 5
Order received quickly, perfect
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C
Rating: 5 out of 5
Fast and careful shipping
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M
Rating: 5 out of 5
Product identical to the one presented. Fast and careful delivery. I recommend
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L
Rating: 1 out of 5
Disappointed with the quality
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Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
R
Rating: 5 out of 5
Product compliant with the order. Respect for delivery times. To recommend.
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C
Rating: 5 out of 5
Very good. Products perfectly matching my order and very well packaged. Nothing to say, thank you
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H
Rating: 4 out of 5
Very good.
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S
Rating: 5 out of 5
Super, I love it and my son even more
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B
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Fast delivery, package received without being damaged. Just needs to be installed
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L
Rating: 5 out of 5
Product compliant. Fast shipping.
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I
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
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Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
C
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
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Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
S
Rating: 5 out of 5
Very good
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