BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!
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Response from BBG DECO DE HEROS
Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.
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Valérie H.
Rating: 4 out of 5
following a purchase from 12/12/2021
Hello Valérie, Thank you for your message. What do you find small about this lovely toy chest? https://www.bebegavroche.com/coffre-jouets-et-rangement-enfant-blanc-bois.html The dimensions are indeed: 70x35x45 cm. See you soon. The BBG team
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Response from BBG DECO DE HEROS
Received in 1 day, honestly not disappointed
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Marie-José L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team
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Response from BBG DECO DE HEROS
Very good but small
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Marie A.
Rating: 3 out of 5
following a purchase from 06/12/2021
Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team
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Response from BBG DECO DE HEROS
Impeccable product: it delighted everyone! Thank you
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Ludivine A.
Rating: 1 out of 5
following a purchase from 02/12/2021
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
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Response from BBG DECO DE HEROS
Perfect
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Gerard S.
Rating: 4 out of 5
following a purchase from 07/12/2021
Delivery on time. Responsive manager.
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Fabien M.
Rating: 1 out of 5
following a purchase from 30/11/2021
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
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Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
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Remy C.
Rating: 3 out of 5
following a purchase from 05/12/2021
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
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Response from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
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Sindy C.
Rating: 4 out of 5
following a purchase from 28/11/2021
Very fast delivery ☺️
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Sabrina M.
Rating: 1 out of 5
following a purchase from 27/11/2021
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
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Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
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Pierre J.
Rating: 3 out of 5
following a purchase from 28/11/2021
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
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Response from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
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Carl D.
Rating: 4 out of 5
following a purchase from 23/11/2021
Ok
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 18/11/2021
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
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Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
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Marilyse D.
Rating: 4 out of 5
following a purchase from 16/11/2021
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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Veronique F.
Rating: 1 out of 5
following a purchase from 15/11/2021
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
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Maude S.
Rating: 1 out of 5
following a purchase from 12/11/2021
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
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Aurelie C.
Rating: 3 out of 5
following a purchase from 13/11/2021
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
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Céline F.
Rating: 3 out of 5
following a purchase from 09/11/2021
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
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Sébastien K.
Rating: 4 out of 5
following a purchase from 09/11/2021
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
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Jean Claude I.
Rating: 4 out of 5
following a purchase from 07/11/2021
Fast and compliant delivery. Shipping costs a bit high
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Noemie D.
Rating: 4 out of 5
following a purchase from 02/11/2021
Quality/price very satisfied
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Flore S.
Rating: 4 out of 5
following a purchase from 30/10/2021
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
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Perrine R.
Rating: 4 out of 5
following a purchase from 23/10/2021
Very good purchase. Delay a bit too long
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Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
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Etienne G.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
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Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
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Chrystel D.
Rating: 3 out of 5
following a purchase from 11/10/2021
The glue is not in the package
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Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
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Floriane S.
Rating: 3 out of 5
following a purchase from 08/10/2021
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
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Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
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Sandrine M.
Rating: 4 out of 5
following a purchase from 22/10/2021
received quickly
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Maud A.
Rating: 1 out of 5
following a purchase from 09/10/2021
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
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Anne-Laure D.
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
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Response from BBG DECO DE HEROS
Hello Anne Laure,
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Carla M.
Rating: 4 out of 5
following a purchase from 18/09/2021
Fast shipping. Corresponds exactly to the expected product.
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Nora M.
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
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Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
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Lindsay V.
Rating: 1 out of 5
Disappointed with the quality
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Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
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Herve P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Very good.
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Isabelle R.
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
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Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
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Claude C.
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
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Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
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Sylvie P.
Rating: 4 out of 5
following a purchase from 08/08/2021
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
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Laetitia B.
Rating: 4 out of 5
following a purchase from 12/08/2021
Fast shipping
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Céline R.
Rating: 3 out of 5
following a purchase from 18/07/2021
Good reception and good condition of the package, but long shipping by the carrier
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Karen D.
Rating: 4 out of 5
following a purchase from 01/08/2021
Fast delivery. Great result
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Martine C.
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfied
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