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C
Rating: 4 out of 5
There is a choice and fast delivery.
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
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Response from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
E
Rating: 3 out of 5
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
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Response from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
M
Rating: 4 out of 5
Top, the kids are delighted.
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S
Rating: 4 out of 5
Good
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O
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
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Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
M
Rating: 4 out of 5
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
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G
Rating: 4 out of 5
Delivery at the desired time
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C
Rating: 4 out of 5
Order and package receipt as expected.
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J
Rating: 1 out of 5
Very disappointed 😞 poor quality paper cleaning the glue with a damp microfiber the paper bleeds I do not recommend.
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Response from BBG DECO DE HEROS
Hello Jonathan, Thank you for your feedback. We are sorry for this experience. This wallpaper is one of our best sellers https://www.bebegavroche.com/papier-peint-xxl-toy-story-disney.html You can also check the reviews from customers who are delighted. Did you follow the application instructions? https://www.bebegavroche.com/mode-emplois Can you send us photos so we can understand the issue? Feel free to call us as well. The BBG team
A
Rating: 4 out of 5
The items are great, and a big thank you for the little extra surprises 😄 Very responsive customer service, and attentive, a great proof of professionalism! I won't hesitate to order again!
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C
Rating: 4 out of 5
Very good and fast delivery, super easy to apply.
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M
Rating: 4 out of 5
Very good, to see in 1 year.
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D
Rating: 3 out of 5
Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. Indeed, this wallpaper is beautiful. Many customers have sent us photos via Facebook. As for the damaged corner, have you contacted our team? Please know that we replace or refund any item reported damaged by the customer. It is true that this type of product requires a very strict installation protocol. Did you follow the installation instructions correctly?
J
Rating: 4 out of 5
Very beautiful poster, the colors are magnificent... Unfortunately one edge was slightly damaged and one side was larger than the other but it didn't interfere with the connection. So we put strips around to make a giant frame.
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V
Rating: 4 out of 5
A bit disappointed with the material of the duvet cover which is very thin, but it remains very beautiful and pleases my grandson.
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L
Rating: 4 out of 5
Great order delivered quickly.
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M
Rating: 3 out of 5
Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.
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G
Rating: 3 out of 5
I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.
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Response from BBG DECO DE HEROS
Hello Gaëlle,
B
Rating: 4 out of 5
Very good 👍
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M
Rating: 4 out of 5
Shipping a bit expensive, items received quickly. As a new customer, I hoped for a welcome gesture.
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J
Rating: 4 out of 5
Delivered in the expected time
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O
Rating: 4 out of 5
Good company, good products
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C
Rating: 4 out of 5
Very good quality, magnificent poster, small downside, the glue was missing
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Response from BBG DECO DE HEROS
Hello Christelle, Thank you for your message. Usually, the glue packet is found in the tube with the poster. We are sorry for this oversight. We will report it to our supplier. Please feel free to reach out to us for a commercial gesture. See you soon. The BBG team
V
Rating: 4 out of 5
Quality products. Respect for deadlines. Very good responsiveness from the team in case of problems or questions
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C
Rating: 3 out of 5
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
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Response from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
N
Rating: 4 out of 5
A bit of a wait but it was worth it
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A
Rating: 4 out of 5
no worries order, delivery as expected
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C
Rating: 3 out of 5
Order takes too long
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Response from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
E
Rating: 4 out of 5
Order matches the announcement, perfect. I recommend. A downside on the late delivery
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Response from BBG DECO DE HEROS
Hello Elsa, Thank you for taking the time to post your comment. The item you ordered comes from England. Since the implementation of Brexit, there have been disruptions (customs, etc.). Normally everything is back to normal. See you soon. The BBG team
A
Rating: 3 out of 5
Delivery took more than 15 days, too bad but very nice product
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S
Rating: 1 out of 5
I ordered a Paw Patrol tent and received it full of holes, site to avoid
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Response from BBG DECO DE HEROS
Hello Sabrina, We regret your experience. Did you contact our team to report your issue? We find no trace either by email or phone. As you know, we can either replace the item or refund you. Keep us updated.
S
Rating: 4 out of 5
very good
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S
Rating: 4 out of 5
Item matches the site, no complaints
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J
Rating: 4 out of 5
Fast delivery, top stickers, average quality bedding but my son is thrilled, I will surely order again on the site
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A
Rating: 4 out of 5
Order blocked at the borders, I was offered an effective replacement solution
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M
Rating: 4 out of 5
Satisfied with my purchases. A small downside regarding the delivery which took a while due to the carrier.. Announced then postponed, and re-postponed... Everything ended well.
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C
Rating: 4 out of 5
Very good nothing to say. Good quality of products
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M
Rating: 4 out of 5
BEAUTIFUL ITEMS, but great difficulty in getting follow-up, no response to requests, except very late and after several reminders. Otherwise, good contact when you finally manage to reach someone...
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Response from BBG DECO DE HEROS
Hello Martine,
J
Rating: 4 out of 5
Nothing to report
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