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B
Rating: 5 out of 5
Simple and quick 👌🥰 Thank you to the team and happy holidays 🎉 🥳 at the end of the year ✨
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Product as described Thank you
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L
Rating: 5 out of 5
I will put up the poster after Christmas, perfect packaging, I can't wait to see it up
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N
Rating: 5 out of 5
Hello Nadine, And thank you for your stars. We will contact you regarding the delivery to understand what happened. Thank you and see you soon. The BBG team
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Response from BBG DECO DE HEROS
Delivery on time, products as described
S
Rating: 5 out of 5
Nothing to say about the items you sell. However, the delivery person was not great. Too bad
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C
Rating: 5 out of 5
Very nice life-size representation of Bambi. It made an impression. Thank you
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L
Rating: 1 out of 5
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
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Response from BBG DECO DE HEROS
Perfect
B
Rating: 5 out of 5
Very good
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Y
Rating: 5 out of 5
No, product delivered very quickly, thank you.
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C
Rating: 5 out of 5
Perfect. Well-packaged parcel.
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G
Rating: 4 out of 5
Delivery on time. Responsive manager.
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F
Rating: 1 out of 5
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
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Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
A
Rating: 5 out of 5
I can only recommend this site. The order tracking service is excellent.
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N
Rating: 5 out of 5
Fast shipping. Quality product.
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É
Rating: 5 out of 5
Very nice
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M
Rating: 5 out of 5
Very satisfied
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V
Rating: 5 out of 5
Very fast and careful shipping, nothing to complain about.
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C
Rating: 5 out of 5
This is not the first time I order from BBG, I ordered 8 years ago and they were still just as good, fast and efficient, I recommend.
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C
Rating: 5 out of 5
On 5 items ordered, I only received one item. During delivery, the delivery person said he didn't need a signature and left the box and hurried away; my box was completely open with only one item inside and no invoice or delivery note. Baby Gavroche does not want to hear about a refund, claiming he will supposedly conduct an investigation with the GLS company (which is also very poorly rated with bad reviews). To this day, no news from Baby Gavroche despite having called again to find out where the so-called investigation was, he simply replied that he was overwhelmed and that he wrote my name on a post-it that he put on his keyboard to remind me but still no news.
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R
Rating: 5 out of 5
Very fast and super efficient
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B
Rating: 5 out of 5
super
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_
Rating: 5 out of 5
Small logistics issue at first but very responsive and accommodating team.
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S
Rating: 4 out of 5
Very fast delivery ☺️
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E
Rating: 5 out of 5
Beautiful wooden toy, very good quality. Top customer service and fast delivery. I recommend.
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V
Rating: 5 out of 5
Order received very quickly
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S
Rating: 1 out of 5
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
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Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
Y
Rating: 5 out of 5
Very beautiful bed, my little girl is delighted.
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N
Rating: 5 out of 5
Everything was great! The product is top-notch, arrives very quickly, and no problems 👍
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M
Rating: 5 out of 5
Very good Packaging Product quality Delivery time Everything is ok Best regards
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M
Rating: 5 out of 5
Perfect
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C
Rating: 4 out of 5
Ok
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K
Rating: 5 out of 5
Very fast
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M
Rating: 5 out of 5
Good product delivered quickly.
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E
Rating: 1 out of 5
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
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Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
O
Rating: 5 out of 5
Fast and efficient delivery, nothing to report, they are attentive, helpful, thank you.
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S
Rating: 5 out of 5
Very happy with my order, very friendly welcome.
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P
Rating: 5 out of 5
Very good product!
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M
Rating: 4 out of 5
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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M
Rating: 5 out of 5
Everything is in order. The delivery, the tracking, and the merchandise.
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V
Rating: 1 out of 5
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team