BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
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Gwanaelle D.
Rating: 1 out of 5
following a purchase from 04/02/2024
Fast shipping, product matching the order, however the cuts trim part of the photo.
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Lydie P.
Rating: 1 out of 5
following a purchase from 31/01/2024
Hello Lydie, You ordered on a Wednesday evening, your item was delivered on Monday. You did not choose the express mode of Chronopost, but the 24/48 working days solution (weekends do not count) by GLS. The contract was therefore respected. There is no delay. You should have chosen the Express delivery solution with Chronopost to receive your Alice figurine in time for your event. See you soon. The Héros Decoration Team
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Response from BBG DECO DE HEROS
Very good.
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Floriane I.
Rating: 1 out of 5
following a purchase from 01/02/2024
I recommend.
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Alexandra I.
Rating: 1 out of 5
following a purchase from 18/01/2024
Not at all satisfied with the quality of the products. I strongly advise against it. The site says cotton, while in reality, it is not true.
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Anissa E.
Rating: 1 out of 5
following a purchase from 16/01/2024
Order received damaged and I paid Chronopost fees while I had to go pick up the package myself at the sorting center.....
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Gabrielle G.
Rating: 1 out of 5
following a purchase from 17/12/2023
Hello, Order placed on 12/17, delivery announced in 3/4 days while it only left on 01/02. And in the end, it’s not the right item. I left a message to find out how to exchange it and no news… First and last order on this site!
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Response from BBG DECO DE HEROS
Hello Gabrielle, You indeed ordered on December 17. We contacted you to offer you another neck pillow due to a stock shortage. You did not respond. However, we sent you the other model as Christmas was approaching. We hope you will change your mind and come back to see us. Best regards, The Deco de Héros team
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Lidia M.
Rating: 1 out of 5
following a purchase from 20/12/2023
Delivery to the wrong place
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Response from BBG DECO DE HEROS
Hello Lidia, You ordered on December 20 and were delivered on the 22. This is the busiest time of the year (Christmas gifts). The Chronopost relay points have been in high demand, which is why when the relay point is full, the delivery drivers drop off the packages at another relay point. We apologize for this. See you soon, The Deco de Héros team
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Luna L.
Rating: 1 out of 5
following a purchase from 08/12/2023
I received a throw instead of a blanket
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Response from BBG DECO DE HEROS
Hello Luna, Thank you for taking the time to post your message. Indeed, it is an item that has two functions. However, we have modified the description so that it is only identified as a throw. See you soon. The Héros Deco team
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Aurelie H.
Rating: 1 out of 5
following a purchase from 13/12/2023
Disappointed, the stickers peel off and one XXL was torn, very disappointed
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Response from BBG DECO DE HEROS
Hello Aurélie, We are sorry for this experience. Did you contact our team? Did you send photos? On what support did you apply it? If we find that an item is defective, we can either replace it or proceed with a refund. Thank you. The Héros Deco team
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Carole P.
Rating: 1 out of 5
following a purchase from 08/12/2023
Package arrived at another pickup point with delays and wasted time and diesel energy to understand where to find it and go pick it up. I still don't understand why these problems for a Christmas gift that almost got lost.
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Response from BBG DECO DE HEROS
Hello Carole, You ordered on a Friday evening. Your item was shipped the following Monday. It was delivered to a pickup point on Thursday by Chronopost. During December, it's the Christmas period which generated a lot of traffic. And some pickup points could no longer receive packages due to lack of space. That's why your package was dropped off at a different pickup point. Thank you for your understanding. The Héros Deco team
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Annie S.
Rating: 1 out of 5
following a purchase from 30/11/2023
Nothing to say, it's impeccable
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Response from BBG DECO DE HEROS
Hello Annie, Thank you for your feedback. We are delighted that you are happy, but you should have rated 5 instead of 1 ;+) Looking forward to seeing you again with us. The Héros Deco team
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Veronique F.
Rating: 1 out of 5
following a purchase from 27/11/2023
Disappointed with the quality of the fabric. Well, if we can call it fabric
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Ophélie G.
Rating: 1 out of 5
following a purchase from 13/11/2023
My order was incomplete.
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Response from BBG DECO DE HEROS
Hello Ophélie
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
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Arnaud R.
Rating: 1 out of 5
following a purchase from 18/10/2023
We were not delivered and despite our follow-up, no response. The merchandise has however been paid in advance
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Alexandra M.
Rating: 1 out of 5
following a purchase from 12/10/2023
An order with a name and address error which means I did not receive my order and the site is not refunding me
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Rim S.
Rating: 1 out of 5
following a purchase from 28/09/2023
More than a month late. I had to write to the seller for them to finally send my order!
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Cathy V.
Rating: 1 out of 5
following a purchase from 28/09/2023
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Frederic B.
Rating: 1 out of 5
following a purchase from 27/08/2023
Announced a delay of 48h and received after 1 week, super no gift for a birthday.....
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Delphine G.
Rating: 1 out of 5
following a purchase from 22/08/2023
I paid for two items and only received one. I sent an email and received no response.
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Picotin N.
Rating: 1 out of 5
following a purchase from 10/08/2023
I have not received my package
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Perolat L.
Rating: 1 out of 5
following a purchase from 13/08/2023
I did not receive the correct item and no response to my request!
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Marie H.
Rating: 1 out of 5
following a purchase from 01/08/2023
Thin wallpaper and the joints are not harmonious. Finally, the overlapping joint system gives a really unesthetic result. Very disappointed with the outcome.
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Response from BBG DECO DE HEROS
Hello Marie, We have noted your feedback. You ordered wallpaper from our supplier Walltastic. This manufacturer has been awarded multiple times for the quality of its products. We believe that you did not follow the installation instructions. These instructions are indicated in the article content. There is even a video available on the product sheet (here at the bottom of the page) https://deco-de-heros.com/32105-papier-peint-fond-marin-poissons-orques-phoques-baleine-raie-dauphins-et-corail-305x244cm-walltastic-46993.html Our team is at your disposal to help you. Best regards. The Déco de Héros team
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Sylvie G.
Rating: 1 out of 5
following a purchase from 31/07/2023
I give 1 star out of obligation but this site deserves none. After several attempts to contact, I still have not received my order or any response from them. Really very disappointed
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Mayda N.
Rating: 1 out of 5
following a purchase from 03/07/2023
My credit card was charged and a week later, I had to call to find out why my order hadn't been shipped.
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Response from BBG DECO DE HEROS
Hello Mayda
We spoke on the phone.
Our bank informed us that the payment country was Cyprus.
You previously attempted to pay and the chosen country of origin was Saudi Arabia.
Our bank advised us to wait to ensure that the transaction was compliant with their requirements. This is an unusual process for us.
Hence this delay.
Best regards.
The Héros Deco Team
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Jérôme B.
Rating: 1 out of 5
following a purchase from 21/06/2023
Order still not received.
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Response from BBG DECO DE HEROS
Hello Jérôme
You ordered an item deliverable in 10 working days.
The package has been shipped, it will be delivered to you tomorrow, Tuesday, July 3rd.
Check the carrier's tracking to follow the delivery.
See you soon
The Héros Deco Team
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Hervé W.
Rating: 1 out of 5
following a purchase from 20/06/2023
Still not delivered.
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Response from BBG DECO DE HEROS
Hello Hervé
You ordered cardboard figurines, some of which were deliverable within 10 working days.
Your package is on its way, it will be delivered tomorrow, Tuesday, July 4th. The deadline will have been respected.
Have you contacted our team?
Thank you.
The Héros Deco Team.
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Lenny L.
Rating: 1 out of 5
following a purchase from 11/06/2023
I received my package 10 days late and on top of that it was completely damaged. I contacted the store and was promised that a gesture would be made, unfortunately, I am still waiting... I will not reorder, sorry.
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Response from BBG DECO DE HEROS
Hello Lenny
You ordered a cardboard figurine of Niall Horan deliverable within 10 working days. You received it within 9 working days. There is no delay.
We offered you a €10 discount to compensate for the crease noted after delivery.
Keep us updated.
The Héros Deco Team
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Hervé M.
Rating: 1 out of 5
following a purchase from 15/05/2023
The time between ordering and preparing it is way too long and extends the delivery time accordingly. Too bad, because the merchandise is TOP and the delivery was perfect. Thank you for your service and long life to BBG DECO DE HEROS
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Response from BBG DECO DE HEROS
Hello Hervé
We have noted your message. There was a slight delay in the delivery of this Funny Little Bugs plush toy, which was delivered to you one day late.
Sorry for this experience.
See you soon.
The Héros Deco Team
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Sylvain M.
Rating: 1 out of 5
following a purchase from 08/05/2023
Lying by saying that the order is out for delivery when you hadn't even sent it because your printer was broken. Honesty is better than lying. It goes down better.
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Response from BBG DECO DE HEROS
Hello Sylvain
You ordered two cardboard masks of Michelle and Barack OBAMA.
We were transparent in telling you that our supplier's printer in France had a technical issue. This caused a delay in delivery.
We usually deliver to our customers within 24/48 hours or 10 working days.
Unfortunately, this time, this event beyond our control meant we did not fulfill our commitment. Everything has since returned to normal, and we have fully refunded you.
We apologize for this experience.
Our team is at your disposal.
Best regards.
The Héros Deco Team
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Alexia T.
Rating: 1 out of 5
following a purchase from 04/05/2023
I went to pick up my package just delivered today. The envelope was damaged and the mask in a pitiful state. Shameful.
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Response from BBG DECO DE HEROS
Hello Alexia, We are sorry for this experience. As mentioned on the phone, if the package is damaged, it should be refused. This allows us to go back to the carrier. Thank you. The team of Déco de Héros
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Marcyan C.
Rating: 1 out of 5
following a purchase from 25/04/2023
Order placed on April 25 and 3 weeks later still nothing received!!! Very disappointed
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Chantal D.
Rating: 1 out of 5
following a purchase from 25/04/2023
Order placed twelve days ago. No delivery and no response from customer service.
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Response from BBG DECO DE HEROS
Hello Chantal. We usually respond quickly to customers. We have no record of your message. Did you leave a message on our answering machine? You ordered on April 25 an item that was displayed under 10 days (working days) as it was being restocked. We respected the deadline as I see that you were delivered today (May 11). Best regards. The team https://deco-de-heros.com
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Candice M.
Rating: 1 out of 5
following a purchase from 12/04/2023
Withdrawal taken from the account on the day of purchase, and still no delivery after 15 days ................... bad experience!
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Marie Q.
Rating: 1 out of 5
following a purchase from 13/03/2023
The package arrived much later than expected and after the event for which I had placed the order. I am very disappointed
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Christelle D.
Rating: 1 out of 5
following a purchase from 13/02/2023
Stay away from the stickers. Cut in any way... the unicorn in 3 pieces, not the same colors so you can clearly see the 3 pieces once installed...
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Response from BBG DECO DE HEROS
Hello Christelle, We have received your message. But we don't understand! We called you yesterday (Monday) to ask for photos to understand and possibly forward to our manufacturer. And instead of that, we discover your review. We do our best to help our customers, but you also need to play along so we can understand, especially since these Walltastic stickers are of excellent quality. Best regards. The Deco de Héros team
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Fanny R.
Rating: 1 out of 5
following a purchase from 29/01/2023
I still have not received my order.
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Muriel D.
Rating: 1 out of 5
following a purchase from 25/10/2022
I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.
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Sandra G.
Rating: 1 out of 5
following a purchase from 25/12/2022
No tracking and no item received after almost a month of ordering. It's simply pathetic!
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Response from BBG DECO DE HEROS
Hello Sandra
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.
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Valérie L.
Rating: 1 out of 5
following a purchase from 30/12/2022
I bought a large Spiderman for my children's room and I am happy with it. I bought smaller Spidey ones and I am very disappointed because they don't stick, they peel off every day. I think I will remove them.
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Response from BBG DECO DE HEROS
Hello Valérie
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
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