BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
I ordered a display and the site clearly stated: delivery within 48 hours for this product. I had to wait 2 weeks. Knowing that the delivery time was the main reason for ordering from you and not elsewhere... I was very disappointed and I find your way of working unacceptable.
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Response from BBG DECO DE HEROS
Hello Marc
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team
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Aude S.
Rating: 1 out of 5
following a purchase from 27/11/2022
Hello, we ordered masks for a costume party. It was indicated on the site 'at your place in 24 or 48 hours' which was more than enough since our party was 6 days later. Unfortunately, the order arrived 10 days after the order...
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Response from BBG DECO DE HEROS
Hello Aude, As mentioned, part of the masks was available within 24/48 hours, the other part within 10 days. Best regards. The Déco de Héros team
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Sandrine P.
Rating: 1 out of 5
following a purchase from 08/09/2022
The design of my blanket is different from the one I ordered. No solution found to compensate for this dispute! Except to the benefit of the site! Therefore, I cannot recommend this site given the situation.
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Response from BBG DECO DE HEROS
Hello Sandrine, You received a blanket with a design different from the one ordered. We offered you 2 solutions: 1) refund you after retrieving the blanket 2) offer you a promo code to use for a future purchase. We regret that neither of the two solutions could suit you. Best regards. The BBG team
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Marie C.
Rating: 1 out of 5
following a purchase from 06/07/2022
Delivery promise not kept
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Response from BBG DECO DE HEROS
Hello Marie, We have noted your message. You ordered on July 6. The package was delivered to you on July 8. The deadlines were well respected. We have recently offered Chronopost services for next-day deliveries. Best regards. The BBG team
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Elodie M.
Rating: 1 out of 5
following a purchase from 07/05/2022
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Elodie, As mentioned, the installation protocol was not followed, which is why you have misalignments upon arrival. In addition to the documentation provided by the manufacturer, we have set up a help area with videos to properly install the wallpapers. Best regards. The BBG team
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Floriane L.
Rating: 1 out of 5
following a purchase from 20/04/2022
Punctured on first use. Very disappointing for the price
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Response from BBG DECO DE HEROS
Hello Floriane, We contacted you to understand the issue. We sent you another item following your agreement. Best regards. The BBG team
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Shirley H.
Rating: 1 out of 5
following a purchase from 03/05/2022
Really disappointed with the quality for the price, and also very poorly packaged! So damaged... really sad
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Response from BBG DECO DE HEROS
Hello Shirley, Thank you for your message. We are sorry for this experience. Did you contact customer service to explain the transport issue and the installation of your wallpaper? Can you send us photos of the packaging and the installed item at [email protected]? We can discuss the exchange or refund if necessary. Thank you. The BBG team
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Ibtissem H.
Rating: 1 out of 5
following a purchase from 20/04/2022
Disappointed with the order
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Response from BBG DECO DE HEROS
Hello Ibtissem, We have received your message. You ordered a Paw Patrol bed pack with the bed, mattress (made in France), duvet, pillow, and bed set. As you could see before ordering, the photos clearly indicate that the set has a star pattern. https://www.bebegavroche.com/pack-complet-luxe-lit-tiroirs-pat-patrouille-lit-parure-drap-couette-oreiller-matelas-26262.html There is even a bold text clearly visible indicating this. We regret that you could not see this before placing your order. Best regards. The BBG team
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Jennifer L.
Rating: 1 out of 5
following a purchase from 11/04/2022
100313844 I never received the order while you have charged me, please contact me quickly
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Response from BBG DECO DE HEROS
Hello Jennifer, We have noted your message. Your order has been refunded because Alma, our financial partner, asked us to cancel your order because they did not receive the necessary elements to validate your financing. Best regards. The BBG team
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Stéphane L.
Rating: 1 out of 5
following a purchase from 08/04/2022
Very disappointed. First order for my son's birthday: item expected to be delivered within 48 hours. I was called the next day that the mentioned item was no longer in stock and I was invited to place another order with a different item. 7 days before the birthday but the representative guarantees delivery within 48 hours as mentioned on the site and the chosen item. Not only was the item not delivered for the birthday, but it was also delivered to the wrong address.... No news from the company since, not even to apologize or better, to make a commercial gesture.
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Response from BBG DECO DE HEROS
Hello Stéphane, You are right. Our English supplier was delayed which was penalizing. We sincerely apologize for this experience. We spoke to you on the phone. A commercial gesture is in order for a future order to compensate for the inconvenience you encountered. Thank you and see you soon. The BBG team
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Sylvain D.
Rating: 1 out of 5
following a purchase from 22/03/2022
Very bad wallpaper.. the papers are in 12 strips (cut in the middle of the wall! what use?!) overlapping seams.. one strip on the other.. really bad.
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Response from BBG DECO DE HEROS
Hello Sylvain,
We have noted your message. We are sorry for this experience.
All technical information about this magnificent Dinosaur wallpaper is indicated on our site.
Did you check the installation instructions? You even have a video that shows you how to do it.
Our team is at your disposal for any questions.
Best regards.
The BBG team
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Laurence J.
Rating: 1 out of 5
following a purchase from 02/03/2022
Ordered the autumn forest, once placed the fairies did not have the same leg color and Tinkerbell's body did not match either, plus the colors came off at the slightest touch of a damp cloth. Result, everything went in the trash because it was very ugly in the end.
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Response from BBG DECO DE HEROS
Hello Laurence, We are sorry for this experience. Did you contact our team so we can understand the issue? Did you follow the application protocol indicated in the documentation as well as the videos? Keep us updated. Thank you. The BBG team.
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Emmy F.
Rating: 1 out of 5
following a purchase from 27/02/2022
Very disappointed. Bug on the site at the time of my order. Billing address merged with the delivery address. Package delivered to the wrong address and never received... No recourse and very poor communication with customer service.
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Response from BBG DECO DE HEROS
Hello Emmy, We exchanged by phone and email. As we indicated, we believe it was a handling error. You provided a delivery address identical to the billing address. Best regards. The BBG team.
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Carole B.
Rating: 1 out of 5
following a purchase from 01/02/2022
The merchandise arrived with a dent in the box and I didn't have enough time to return it, so for a first experience, not really satisfied.
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Response from BBG DECO DE HEROS
Hello Carole, We have noted your comment. Did you contact our team? We have no record. We could have understood the issue you mentioned. Is the Angelica Pirates of the Caribbean figurine, https://www.bebegavroche.com/figurine-en-carton-angelica-haut-165-cm.html damaged? Can you send us a photo? Thank you. The Bbg team.
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Manon G.
Rating: 1 out of 5
following a purchase from 11/01/2022
The delivery is catastrophic. Announced in 10 days, the package was delivered with a week delay. It was a birthday gift, plan 1 month in advance given their efficiency. The package wasn't even delivered to the right pickup point. As for the package itself, everything seems correct.
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Response from BBG DECO DE HEROS
Hello Manon, Thank you for taking the time to publish your review. We are sorry for this experience. We contacted you by phone but reached your voicemail. We hope to speak with you in person. You ordered an item deliverable in 10 working days. Unfortunately, we have a delay of 3 days. These items come from England. And since the implementation of Brexit, there have been some hiccups (customs clearance longer than expected...). Things seem to have returned to normal. Please feel free to contact us. The BBG team.
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Catherine S.
Rating: 1 out of 5
following a purchase from 02/01/2022
I ordered two items, one is fine, the second is completely moldy, I sent an email with photos... still haven't received my replacement item after 25 days... too bad.
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Response from BBG DECO DE HEROS
Hello Catherine, As mentioned on the phone, this item must have been exposed to humidity during transport, which is very rare. We have sent you a brand new item. Best regards. The BBG team.
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Ludivine A.
Rating: 1 out of 5
following a purchase from 02/12/2021
Hello, We are sorry for this experience. It happens that packages suffer during transport. But we want to remind you that the customer must refuse the package if it is completely open, even if some delivery people are in a hurry to leave. We have made a complaint to the carrier. We informed you that given the Christmas period, the delays were longer because the traffic is very high. You called us back on Friday the 17th. We are Sunday, December 19. We are doing our best to meet requests. Thank you for your understanding. The BBG team
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Response from BBG DECO DE HEROS
Perfect
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Fabien M.
Rating: 1 out of 5
following a purchase from 30/11/2021
Deplorable experience, I wanted to please my boy for the holidays, I received a trampled sticker and my return request which dates back a few weeks remains in vain, worse the customer service doesn't even bother to respond. Avoid this site.
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Response from BBG DECO DE HEROS
Hello Fabien, We are sorry for this experience. We asked you for photos to understand what happened during delivery. To date, we have not received anything. Our policy is to replace or refund an item if it turns out that we are responsible. Thank you for your understanding. The BBG team.
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Sabrina M.
Rating: 1 out of 5
following a purchase from 27/11/2021
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
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Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 18/11/2021
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
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Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
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Veronique F.
Rating: 1 out of 5
following a purchase from 15/11/2021
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
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Maude S.
Rating: 1 out of 5
following a purchase from 12/11/2021
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
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Etienne G.
Rating: 1 out of 5
following a purchase from 26/10/2021
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
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Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
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Maud A.
Rating: 1 out of 5
following a purchase from 09/10/2021
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
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Anne-Laure D.
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
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Response from BBG DECO DE HEROS
Hello Anne Laure,
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Lindsay V.
Rating: 1 out of 5
Disappointed with the quality
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Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
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Jonathan G.
Rating: 1 out of 5
Very disappointed 😞 poor quality paper cleaning the glue with a damp microfiber the paper bleeds I do not recommend.
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Response from BBG DECO DE HEROS
Hello Jonathan, Thank you for your feedback. We are sorry for this experience. This wallpaper is one of our best sellers https://www.bebegavroche.com/papier-peint-xxl-toy-story-disney.html You can also check the reviews from customers who are delighted. Did you follow the application instructions? https://www.bebegavroche.com/mode-emplois Can you send us photos so we can understand the issue? Feel free to call us as well. The BBG team
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Sabrina H.
Rating: 1 out of 5
I ordered a Paw Patrol tent and received it full of holes, site to avoid
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Response from BBG DECO DE HEROS
Hello Sabrina, We regret your experience. Did you contact our team to report your issue? We find no trace either by email or phone. As you know, we can either replace the item or refund you. Keep us updated.
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Sandrine M.
Rating: 1 out of 5
Defect on the sticker paid a certain amount. Email sent, still no response from the service. Not happy at all given the price.
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Response from BBG DECO DE HEROS
Hello Sandrine,
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Nadia A.
Rating: 1 out of 5
following a purchase from 22/05/2020
I was not delivered to the requested relay, very disappointed
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Response from BBG DECO DE HEROS
Hello, During the lockdown and the subsequent deconfinement, the relay points were either completely unavailable or partially. Thank you. The BBG team
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Khadija M.
Rating: 1 out of 5
I ordered two boxes of stickers, one in very good condition and the second with lots of stains on the stickers,
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Response from BBG DECO DE HEROS
Hello, Thank you for your message. We can send you a new box of stickers or refund you. See you soon on bebegavroche.com
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Sylvette C.
Rating: 1 out of 5
following a purchase from 11/05/2020
HELLO, correct packaging, the table is damaged and there are black marks that won't come off
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Response from BBG DECO DE HEROS
Hello,
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