BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Delivery is too late, the relay closed at 8:30 knowing that the schedule indicates 7:00. I had to send two emails to find out why this delay from GLS the carrier. Given the price, I am disappointed.
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Kim N.
Rating: 2 out of 5
following a purchase from 03/03/2026
Announced deadline not met Delivery GSL to a wrong relay point far from my home
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Antoine P.
Rating: 2 out of 5
following a purchase from 28/11/2025
The cardboard containing the poster was folded in half to fit into the delivery locker. The product is wrinkled.
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Lisa N.
Rating: 2 out of 5
following a purchase from 11/08/2025
Hello, I am extremely disappointed with my order, there is a dispute and a week after my request, no response from you, it is really disappointing...
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Response from BBG DECO DE HEROS
Hello Lisa,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment. We understand the importance of your order and we are committed to resolving this dispute as quickly as possible. Our team will contact you shortly to ensure appropriate follow-up. Your satisfaction is our priority.
Best regards,
The BBG DECO DE HEROS team
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Laurene P.
Rating: 2 out of 5
following a purchase from 03/07/2025
Poor quality, I sent a message and got no response.
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Patrick L.
Rating: 2 out of 5
following a purchase from 24/05/2025
Broken arrival
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Response from BBG DECO DE HEROS
Hello Patrick,
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
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Anais A.
Rating: 2 out of 5
following a purchase from 01/04/2025
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
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Response from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
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Armand F.
Rating: 2 out of 5
following a purchase from 09/02/2025
Not enough choice in characters and for cardboard, it's still quite expensive.
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Response from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
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Dany M.
Rating: 2 out of 5
following a purchase from 11/12/2024
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
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Mairam D.
Rating: 2 out of 5
following a purchase from 04/12/2024
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
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Response from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
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Sarah P.
Rating: 2 out of 5
following a purchase from 19/11/2024
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
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Isabelle P.
Rating: 2 out of 5
following a purchase from 16/10/2024
Still waiting for my order from 10/16, really not respected deadline
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Florence G.
Rating: 2 out of 5
following a purchase from 09/10/2024
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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Mélanie C.
Rating: 2 out of 5
following a purchase from 06/10/2024
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
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Axelle L.
Rating: 2 out of 5
following a purchase from 04/10/2024
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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Kevin M.
Rating: 2 out of 5
following a purchase from 10/09/2024
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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Beatrice F.
Rating: 2 out of 5
following a purchase from 05/09/2024
The wallpaper was creased on one side
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Clouard O.
Rating: 2 out of 5
following a purchase from 24/07/2024
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
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Christine C.
Rating: 2 out of 5
following a purchase from 11/07/2024
Received damaged order, I am waiting for a response following my complaint, best regards
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Jerome G.
Rating: 2 out of 5
following a purchase from 10/07/2024
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
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Response from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
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Quentin B.
Rating: 2 out of 5
following a purchase from 07/04/2024
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
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Céline L.
Rating: 2 out of 5
following a purchase from 18/01/2024
Perfect. Thank you.
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Sylvie L.
Rating: 2 out of 5
following a purchase from 16/11/2023
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item
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Laurent M.
Rating: 2 out of 5
following a purchase from 07/11/2023
Hello. The image presents some colors. However, after unpacking it, it's only black and white
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Nathalie S.
Rating: 2 out of 5
following a purchase from 05/10/2023
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
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Response from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
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Kheira B.
Rating: 2 out of 5
following a purchase from 31/10/2023
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
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Response from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes
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Alexandra R.
Rating: 2 out of 5
following a purchase from 21/10/2023
No issues with the site or the products purchased but with the delivery as the package was dropped off at a relay point but not at all the one I had selected and not at all in the same place on the other side of the city, the merchant couldn't find it in his stock etc
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Coralie G.
Rating: 2 out of 5
following a purchase from 13/10/2023
The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.
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Mickael F.
Rating: 2 out of 5
following a purchase from 22/09/2023
Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.
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Response from BBG DECO DE HEROS
Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team
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Tais R.
Rating: 2 out of 5
following a purchase from 17/09/2023
I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery
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Response from BBG DECO DE HEROS
Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team
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Lucie B.
Rating: 2 out of 5
following a purchase from 28/08/2023
I must say that I am a bit disappointed with the preparation time - not having seen that the item was out of stock at the time of adding it to the cart - and once received, it turns out that there is no explanatory diagram for properly applying the wallpaper which seems poorly calibrated :-/ Otherwise, customer service is responsive to emails. Nothing to say about that.
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Response from BBG DECO DE HEROS
Hello Lucie
We have noted your message. As discussed, the wallpaper was not applied following the installation protocol.
We have set up online help for wallpaper installation. Normally, an installation guide is included in the tube you received.
https://deco-de-heros.com/content/533-comment-poser-du-papier-peint-panoramique-intisse
Best regards.
The Deco de Héros team
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Angelique F.
Rating: 2 out of 5
following a purchase from 01/09/2023
Very disappointing the responses received from the delivery manager paid for 8 and received it 1 week instead of 1 day open
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Response from BBG DECO DE HEROS
Hello Angélique, We have exchanged several times by phone regarding your order. We saw together that it was sent on time. Chronopost took a long time and changed the pickup point. We have reported this information to them so that it does not happen again. Our team has always been in contact with you. Thank you. The team https://deco-de-heros.com
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Patrice A.
Rating: 2 out of 5
following a purchase from 30/07/2023
Decent product, but still expensive for the result... eye holes not punched in front, deadlines to be reviewed as well...
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Amélie B.
Rating: 2 out of 5
following a purchase from 22/07/2023
The curtains are beautiful but not at all blackout!!
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Maeva H.
Rating: 2 out of 5
following a purchase from 01/02/2023
I chose delivery to a pickup point, at the same price as GLS home delivery, because I did not want to be delivered by GLS. But it was GLS that delivered to the pickup point. Result: they did not drop off my package at the right pickup point but at another one which made me take a detour of more than 2 hours!! And luckily someone brought it to me because it was inaccessible by public transport!! All this for an order of cardboard masks at €10! Incredible loss of money (gas, highway) and time! Advice to BBG: change your delivery method, increase the range of choices, forget GLS!
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Response from BBG DECO DE HEROS
Hello Maëva, We are sorry for this experience. Indeed, the Mondial Relay network is handled by GLS. Since April, we have added Chronopost pickup points. Moreover, they are cheaper and generally faster. See you soon. The team https://deco-de-heros.com
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Pascal L.
Rating: 2 out of 5
following a purchase from 14/01/2023
Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.
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Response from BBG DECO DE HEROS
Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
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Marie V.
Rating: 2 out of 5
following a purchase from 28/12/2022
I was disappointed with the quality of my purchase, I wrote to customer service but never received a response...
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Response from BBG DECO DE HEROS
Hello Marie
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
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Flavie C.
Rating: 2 out of 5
following a purchase from 13/12/2022
Purchase as described but chaotic delivery!!!
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Response from BBG DECO DE HEROS
Hello Flavie
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
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Stephane D.
Rating: 2 out of 5
following a purchase from 07/11/2022
Delivery time too long.
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Jeremy B.
Rating: 2 out of 5
following a purchase from 07/11/2022
Package received a week later. Not even informed that the pickup point had changed, so did not receive it on time, very disappointed. A simple email or SMS to tell me that the package had been delivered to another pickup point would have been so easy.
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Response from BBG DECO DE HEROS
Hello Jérémy, We are sorry for this delivery experience. Normally, customers are informed by email and not SMS. We have reported the information to the carrier. Best regards. The Déco de Héros team
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