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B
Rating: 4 out of 5
Good!
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Deco2heros I love it 😍
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M
Rating: 3 out of 5
Very nice but expensive for simple cardboard....
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N
Rating: 4 out of 5
Satisfied Ras
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I
Rating: 2 out of 5
Still waiting for my order from 10/16, really not respected deadline
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C
Rating: 3 out of 5
Hello, I am disappointed in the sense that the item received is not the one ordered. I asked if the umbrella was still suitable and fortunately it was, otherwise I would not have been on time for the child's birthday.
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F
Rating: 2 out of 5
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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M
Rating: 2 out of 5
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
A
Rating: 2 out of 5
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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G
Rating: 3 out of 5
Delivery was perfect, received the next day, very beautiful wallpaper. However, the seams do not match at all, which is really a shame.
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G
Rating: 4 out of 5
👍
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K
Rating: 2 out of 5
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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B
Rating: 2 out of 5
The wallpaper was creased on one side
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C
Rating: 4 out of 5
Very good
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K
Rating: 3 out of 5
The contents of the purchased pack do not match the photo but the description, which is misleading.
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C
Rating: 2 out of 5
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
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P
Rating: 3 out of 5
Very good
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S
Rating: 4 out of 5
Fast delivery and the product fully corresponds to the description!
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M
Rating: 3 out of 5
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
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Response from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
C
Rating: 2 out of 5
Received damaged order, I am waiting for a response following my complaint, best regards
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J
Rating: 2 out of 5
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
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Response from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
A
Rating: 4 out of 5
Good but had to use glue because the strings didn't hold
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C
Rating: 4 out of 5
Order arrived well, a bit dusty but works perfectly!
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J
Rating: 3 out of 5
There was an error in the order.
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Response from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
M
Rating: 4 out of 5
Too bad everything comes from China.
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Response from BBG DECO DE HEROS
Hello Myriam, Thank you for your feedback and your stars. As you have noticed, the price of the item is very interesting. To have these prices, you can imagine that the production is not French or European. Otherwise, the price would be at least double. And for now, we do not know of any manufacturing of this license made in France. Thank you for your understanding. The Héros decoration team.
C
Rating: 4 out of 5
The product is suitable but the delivery did not take place at home as requested.
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Response from BBG DECO DE HEROS
Hello Claudine, Thank you for your feedback. Indeed, the delivery person must have dropped your Dandelion wallpaper at a pickup point. Usually, the delivery person calls you before coming to your home. Best regards, The Héros decoration team.
B
Rating: 4 out of 5
Order as described. Fast shipping. Arrival delayed by the carrier. Can you please add Colissimo to the shipping options?
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Q
Rating: 2 out of 5
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
C
Rating: 4 out of 5
Good purchase
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M
Rating: 3 out of 5
The mask does not match the photo
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Response from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
V
Rating: 3 out of 5
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
M
Rating: 4 out of 5
Good product, delivered quickly.
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D
Rating: 3 out of 5
Everything was in accordance with the description.
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M
Rating: 3 out of 5
Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' ;) Thank you for your understanding. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Satisfied with my order.
C
Rating: 2 out of 5
Perfect. Thank you.
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B
Rating: 4 out of 5
First experience on this site very satisfactory except for the damaged and opened packaging.
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C
Rating: 4 out of 5
Very good! Fast delivery!
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G
Rating: 3 out of 5
The wallpaper joints are not good... For the price, it leaves something to be desired
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Response from BBG DECO DE HEROS
Hello Graziella, We have noted your message. This item is one of our bestsellers. The wallpapers are all printed and cut industrially. It is the customer's responsibility to check before applying the glue. Did you check that the strips (panels) were compliant? Once the glue is applied, we cannot assist you. Each wallpaper has its own installation protocol which is indicated in the installation manual provided. Best regards. The Héros Deco team
J
Rating: 4 out of 5
The order arrived 3 days late compared to the chosen option, due to the holidays, but the company was responsive to my request and was able to deliver my order on time. Moreover, the product is of very good quality, I recommend.
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G
Rating: 4 out of 5
Very nice little children's bed that perfectly meets my expectations with a very satisfactory quality/price ratio.
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