BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.
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Response from BBG DECO DE HEROS
Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team
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Youna B.
Rating: 3 out of 5
following a purchase from 04/01/2023
Product on the site but not in stock. Average quality stickers.
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Response from BBG DECO DE HEROS
Hello Youna
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
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Delphine P.
Rating: 4 out of 5
following a purchase from 05/01/2023
Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!
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Marie V.
Rating: 2 out of 5
following a purchase from 28/12/2022
I was disappointed with the quality of my purchase, I wrote to customer service but never received a response...
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Response from BBG DECO DE HEROS
Hello Marie
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team
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Amandine B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging
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Flavie C.
Rating: 2 out of 5
following a purchase from 13/12/2022
Purchase as described but chaotic delivery!!!
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Response from BBG DECO DE HEROS
Hello Flavie
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team
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Delphine D.
Rating: 4 out of 5
following a purchase from 12/12/2022
Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team
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Valerie R.
Rating: 3 out of 5
following a purchase from 19/11/2022
I received my package, it's a cardboard character, it is a bit damaged in one spot.
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Response from BBG DECO DE HEROS
Hello Valérie, We have noted your message. Did you send an email to our team with photos to show the issue? Thank you. The BBG team
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Claire B.
Rating: 4 out of 5
following a purchase from 13/11/2022
Very happy with my order, but disappointed that the packaging was very damaged.
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Stephane D.
Rating: 2 out of 5
following a purchase from 07/11/2022
Delivery time too long.
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Jeremy B.
Rating: 2 out of 5
following a purchase from 07/11/2022
Package received a week later. Not even informed that the pickup point had changed, so did not receive it on time, very disappointed. A simple email or SMS to tell me that the package had been delivered to another pickup point would have been so easy.
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Response from BBG DECO DE HEROS
Hello Jérémy, We are sorry for this delivery experience. Normally, customers are informed by email and not SMS. We have reported the information to the carrier. Best regards. The Déco de Héros team
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Denise T.
Rating: 4 out of 5
following a purchase from 09/10/2022
Products identical to the order
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Elsa C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Item well received but packaging very damaged! Fortunately, the poster was fine... Very pretty by the way
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Mélanie D.
Rating: 3 out of 5
following a purchase from 14/10/2022
The products ordered are top-notch, really great, however, regarding the delivery, I am not satisfied at all my package was waiting in front of my door anyone could have stolen it while it was specified that if I was not present I would have a notice of passage to be delivered later the carrier does not do his job properly
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Response from BBG DECO DE HEROS
Hello Mélanie, Thank you very much for your very positive feedback on our products. Regarding the delivery, we are sorry for this experience. We have reported the information to the carrier so that this does not happen again. See you soon. The BBG team
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Anne Laure P.
Rating: 4 out of 5
following a purchase from 15/10/2022
Super happy, fast delivery I recommend 👍😉
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Anne Marie R.
Rating: 2 out of 5
following a purchase from 14/10/2022
The package was not delivered to my home but to a Carrefour 76620, there are 3 there, package hunt we did not understand that the masks were flat disappointment for the children
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Caroline D.
Rating: 3 out of 5
following a purchase from 01/10/2022
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
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Response from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
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Steve R.
Rating: 4 out of 5
following a purchase from 24/09/2022
Hello, although it took a week and a half to receive my order, I am quite satisfied everything arrived in good condition.
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Response from BBG DECO DE HEROS
Hello Steve, Thank you for your message and your stars. One of the items in your order was on backorder. When your order was shipped, you informed us of a new delivery address due to your move. Hence a slight additional delay. See you soon. The BBG team
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/09/2022
Article received quickly and of good quality
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Natacha F.
Rating: 4 out of 5
following a purchase from 09/09/2022
Package received in the right format for two items, but waiting two weeks for the platform to send to the distribution site is long.
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Response from BBG DECO DE HEROS
Hello Natacha, Thank you for your message and your stars. Indeed, one of the items you ordered was being restocked (shown as 10 days). Our English supplier had a bit of a delay (customs, shipping, etc.). Our apologies for this little hiccup. The BBG team
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Dominique P.
Rating: 4 out of 5
following a purchase from 02/09/2022
well packaged, fast delivery
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Véronique B.
Rating: 3 out of 5
following a purchase from 25/08/2022
Package in poor condition, crushed box, fortunately it was a plush toy.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
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Gabriel G.
Rating: 3 out of 5
following a purchase from 23/08/2022
Box torn upon receipt of the package, but it did not affect the product.
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Response from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
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Margaux L.
Rating: 4 out of 5
following a purchase from 23/08/2022
Successful surprise, very good product!
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Christophe M.
Rating: 4 out of 5
following a purchase from 04/08/2022
Very high-quality frieze (very good rendering, quite thick), however, adhesion varies depending on the support: very good on wallpaper but poor on painted walls. For installation, it's better to have two people.
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Marianne Y.
Rating: 4 out of 5
following a purchase from 14/08/2022
Very fast shipping. Good value for money.
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Vanessa S.
Rating: 4 out of 5
following a purchase from 09/08/2022
Package received in the week I ordered the bed and of good quality. I only took away one star because I have a few small scratches on parts of the bed, but nothing serious. The mattress, pillow, duvet, and bed set are top quality, not disappointed with my purchase.
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Odile D.
Rating: 4 out of 5
following a purchase from 07/08/2022
good
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Lara P.
Rating: 4 out of 5
following a purchase from 05/08/2022
Product as described. Big problem with the delivery company.
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Amelie V.
Rating: 4 out of 5
following a purchase from 23/07/2022
Beautiful wallpaper. However, delivery took 16 days. I find that a bit long...
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Response from BBG DECO DE HEROS
Hello Amélie, Thank you for your message. Don't hesitate to send us photos ;+) This very beautiful wallpaper comes from the USA and took a bit longer to arrive. Sorry for the delay. See you soon. The BBG team
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Celia D.
Rating: 4 out of 5
following a purchase from 27/07/2022
Very nice result, however the product lacked explanations regarding the use of the glue. Additionally, it was announced 24 to 48 hours for delivery and it arrived 6 days later.
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Response from BBG DECO DE HEROS
Hello Célia, Thank you for your comment and your stars. We have included a video that helps customers apply the paper correctly. Regarding durability, our supplier Walltastic offers very good quality items. Send us photos ;+)
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Tenin D.
Rating: 4 out of 5
following a purchase from 05/06/2022
Nothing to report, perfect
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Eliane G.
Rating: 2 out of 5
following a purchase from 10/07/2022
OPENED AND REPACKAGED PACKAGE, could it be a second-hand item????
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Response from BBG DECO DE HEROS
Hello Eliane, We have noted your message. All items we send to our customers are new in their original packaging. For some items, we overpackage the packaging so that they do not suffer from the rigors of transport. Our team is at your disposal for any questions. Best regards, The BBG team
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Deborah A.
Rating: 4 out of 5
following a purchase from 10/07/2022
Very cute bed. Just need to monitor the quality with use and time.
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Pascal G.
Rating: 4 out of 5
following a purchase from 25/06/2022
product conforms, fast delivery
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Daniel N.
Rating: 4 out of 5
following a purchase from 19/06/2022
serious
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Evelyne T.
Rating: 4 out of 5
following a purchase from 02/06/2022
Well received, conforms to the order
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Laurence C.
Rating: 2 out of 5
following a purchase from 07/06/2022
The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.
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Response from BBG DECO DE HEROS
Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team
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Murielle B.
Rating: 4 out of 5
following a purchase from 17/05/2022
Very short delivery time, conforms to my order, well packaged.
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Sylvie F.
Rating: 4 out of 5
following a purchase from 08/05/2022
Very good result, it's nice, it will make some happy!
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