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S
Rating: 4 out of 5
Very fast delivery ☺️
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 2, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
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Response from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
C
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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A
Rating: 3 out of 5
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
C
Rating: 3 out of 5
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
S
Rating: 4 out of 5
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
J
Rating: 4 out of 5
Fast and compliant delivery. Shipping costs a bit high
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N
Rating: 4 out of 5
Quality/price very satisfied
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F
Rating: 4 out of 5
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
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P
Rating: 4 out of 5
Very good purchase. Delay a bit too long
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Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
C
Rating: 3 out of 5
The glue is not in the package
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Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
F
Rating: 3 out of 5
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
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Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
S
Rating: 4 out of 5
received quickly
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M
Rating: 2 out of 5
Received the wrong duvet cover
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Response from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
C
Rating: 4 out of 5
Fast shipping. Corresponds exactly to the expected product.
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N
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
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Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
H
Rating: 4 out of 5
Very good.
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I
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
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Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
C
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
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Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
S
Rating: 4 out of 5
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
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T
Rating: 2 out of 5
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
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Response from BBG DECO DE HEROS
Hello Teddie
L
Rating: 4 out of 5
Fast shipping
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C
Rating: 3 out of 5
Good reception and good condition of the package, but long shipping by the carrier
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K
Rating: 4 out of 5
Fast delivery. Great result
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M
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
There is a choice and fast delivery.
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J
Rating: 2 out of 5
Hello, Not precise enough on the joints, too bad.
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Response from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
F
Rating: 3 out of 5
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
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Response from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
E
Rating: 3 out of 5
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
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Response from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
S
Rating: 2 out of 5
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
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Response from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
M
Rating: 4 out of 5
Top, the kids are delighted.
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S
Rating: 4 out of 5
Good
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O
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
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Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
M
Rating: 4 out of 5
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
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G
Rating: 4 out of 5
Delivery at the desired time
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C
Rating: 4 out of 5
Order and package receipt as expected.
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A
Rating: 4 out of 5
The items are great, and a big thank you for the little extra surprises 😄 Very responsive customer service, and attentive, a great proof of professionalism! I won't hesitate to order again!
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C
Rating: 4 out of 5
Very good and fast delivery, super easy to apply.
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M
Rating: 4 out of 5
Very good, to see in 1 year.
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