Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 2, 3 and 5 stars

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Sylvie D.

Published on 02/11/2023 à 11h45 following a purchase from 16/10/2023

Top

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Alexandra R.

Published on 02/11/2023 à 09h26 following a purchase from 21/10/2023

No issues with the site or the products purchased but with the delivery as the package was dropped off at a relay point but not at all the one I had selected and not at all in the same place on the other side of the city, the merchant couldn't find it in his stock etc

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Célia G.

Published on 29/10/2023 à 11h45 following a purchase from 18/10/2023

The bedding set matches the photo and the shipping was fast. However, the packaging of the cover was very dusty and yellowed, knowing that it was for a gift, I had to wipe it with a damp cloth to clean it. Not normal for new

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Elodie H.

Published on 29/10/2023 à 07h59 following a purchase from 18/10/2023

Top

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Sandrine N.

Published on 28/10/2023 à 16h55 following a purchase from 18/10/2023

perfect fast delivery

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Diana E.

Published on 28/10/2023 à 15h05 following a purchase from 17/10/2023

Good product

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Lucie C.

Published on 28/10/2023 à 14h31 following a purchase from 16/10/2023

Great quality-price ratio, very fast shipping and top quality images. I recommend

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Alexandra G.

Published on 28/10/2023 à 11h23 following a purchase from 17/10/2023

Order arrived quickly and very good product 👍

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Mélanie D.

Published on 27/10/2023 à 13h33 following a purchase from 28/09/2023

Good quality sticker, very pretty, mistake on the order but very responsive manager, nothing to report!

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Jean Louis C.

Published on 26/10/2023 à 12h32 following a purchase from 14/10/2023

very satisfied with the product that suits my grandson.

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Issal M.

Published on 26/10/2023 à 12h32 following a purchase from 15/10/2023

Too bad it stayed outside all night

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Mariejo C.

Published on 26/10/2023 à 12h30 following a purchase from 14/10/2023

super thanks

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Coralie G.

Published on 26/10/2023 à 11h08 following a purchase from 13/10/2023

The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.

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Christian W.

Published on 26/10/2023 à 10h50 following a purchase from 15/10/2023

Impeccable

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Patricia B.

Published on 24/10/2023 à 14h55 following a purchase from 07/09/2023

very happy with the quality of the products received in line with the theme chosen this year - the grandson was delighted on his birthday

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Salsabila M.

Published on 23/10/2023 à 12h56 following a purchase from 03/10/2023

My son was super happy with his library and toy furniture

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Danielle M.

Published on 22/10/2023 à 07h56 following a purchase from 11/10/2023

perfect delivery more than fast I recommend

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Nadine M.

Published on 21/10/2023 à 16h11 following a purchase from 11/10/2023

Very nice items but very unpleasant delivery person

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Response from BBG DECO DE HEROS Published on 25/10/2023

Hello Nadine

Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team

Alejandro R.

Published on 21/10/2023 à 12h36 following a purchase from 10/10/2023

Really great! Thank you :-)

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Léa R.

Published on 20/10/2023 à 11h03 following a purchase from 10/10/2023

Perfect

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Frédérique B.

Published on 19/10/2023 à 14h41 following a purchase from 07/10/2023

Order conforms, of good quality. I recommend

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Salima R.

Published on 14/10/2023 à 18h35 following a purchase from 27/09/2023

Everything I ordered for my son is really super pretty. The little downside is that the curtains are indicated as blackout but they are not at all, you can see through them

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Response from BBG DECO DE HEROS Published on 20/10/2023

Hello Salima
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team

Monique D.

Published on 14/10/2023 à 11h11 following a purchase from 04/10/2023

Conforms and well received

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Gloria L.

Published on 14/10/2023 à 10h56 following a purchase from 03/10/2023

Product conforms to the description

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Jeremy R.

Published on 13/10/2023 à 16h32 following a purchase from 03/10/2023

A bit expensive for cardboard but the only ones offering it

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Response from BBG DECO DE HEROS Published on 16/10/2023

Thank you for your feedback, Jeremy. We are aware that the price of our cardboard products can be high, but we strive to provide you with the best quality for your satisfaction.
These items come from England. As you know since Brexit, the flow and prices are different (customs, etc.).
See you soon.
The Deco de Héros team

Virginie L.

Published on 13/10/2023 à 10h58 following a purchase from 03/10/2023

Very beautiful as always

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Alexandra T.

Published on 12/10/2023 à 11h08 following a purchase from 01/10/2023

Everything is perfect!

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Sammy N.

Published on 12/10/2023 à 11h01 following a purchase from 30/09/2023

Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.

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Response from BBG DECO DE HEROS Published on 16/10/2023

Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?

1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.

Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.

Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team

Virginie S.

Published on 08/10/2023 à 14h00 following a purchase from 25/09/2023

Excellent

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Mireille C.

Published on 07/10/2023 à 11h07 following a purchase from 22/09/2023

Perfect! I have my life-size idol at home!

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Response from BBG DECO DE HEROS Published on 07/10/2023

Hello Mireille
Thank you for your kind words.
We are delighted that your hero, Elton John, is enjoying himself in Corsica (https://deco-de-heros.com/21839-figurine-en-carton-taille-reelle-elton-john-173cm.html)

Feel free to send us photos.
See you soon.
The Deco de Héros team

Harold P.

Published on 06/10/2023 à 11h19 following a purchase from 20/09/2023

Good communication and order tracking, thank you

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Mickael F.

Published on 02/10/2023 à 17h13 following a purchase from 22/09/2023

Cardboard display stand quality, however, the transport service and especially customer service need to be greatly improved! Delivery times not respected especially for the price and choice made at my professional order, contact with customer service (I was answered with a question that I replied to and since then silence!). Being in commerce as I manage 2 stores, satisfaction is important for my customers and I train my employees on this crucial point. Currently in my case and my order, I am dissatisfied so I will go through another professional soon.

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Mickael
We are sorry for this experience. You ordered on Friday 09/22 at 12:09 PM, your order was shipped the same day at 3:53 PM. You received the Pennywise cardboard figure on Tuesday.
Unfortunately, it was Chronopost that did not ensure its Express delivery service.
We are at your disposal for any questions.
The Deco de Héros team

Christelle M.

Published on 02/10/2023 à 11h33 following a purchase from 21/09/2023

I am very satisfied with my order. The items are in accordance with their description and perfectly meet my expectations.

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Sylvie M.

Published on 01/10/2023 à 18h09 following a purchase from 05/09/2023

Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team

Bruno L.

Published on 01/10/2023 à 11h59 following a purchase from 20/09/2023

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Dima D.

Published on 28/09/2023 à 13h25 following a purchase from 14/09/2023

Excellent site! The customer service is top-notch and it's a great discovery of the site! I highly recommend!

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Severine F.

Published on 28/09/2023 à 10h59 following a purchase from 14/09/2023

Good

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Tais R.

Published on 28/09/2023 à 10h49 following a purchase from 17/09/2023

I could not retrieve my package because it was delivered to another relay without notifying me. Very unhappy with the Chronopost delivery

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Tais
We are sorry for this experience.
You ordered the Disney Mickey bedding set on 09/17 at 6:40 PM. Your order was shipped the next day. It was delivered to you on the 21st at a Chronopost relay point.
Chronopost had to change the chosen relay point once the item was sent, and notified you by SMS. We do not have control over their last-minute choices and we regret it.
We have reported this incident to the Chronopost team.
Best regards.
The Deco de Héros team

Maguie L.

Published on 24/09/2023 à 14h51 following a purchase from 02/09/2023

I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.

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Response from BBG DECO DE HEROS Published on 03/10/2023

Hello Maguie
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team

Mario G.

Published on 24/09/2023 à 10h45 following a purchase from 13/09/2023

Very nice border, great quality, and repositionable, with beautiful colors. I recommend this site.

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