Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 2, 3 and 5 stars

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Stephanie D.

Published on 26/08/2021 à 07h07 following a purchase from 13/08/2021

Very beautiful and delivered very quickly.

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Coralie A.

Published on 26/08/2021 à 07h06 following a purchase from 13/08/2021

This is the second time I order posters. The first time it was a maximum Nemo poster that I have never regretted. This time two posters. The first Toy Story and the second Cars, they are really nice too. The kids are really happy!!! Always a great pleasure and of course, I talk a lot about it to my friends.

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Teddie T.

Published on 22/08/2021 à 14h01

I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.

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Response from BBG DECO DE HEROS Published on 27/09/2021

Hello Teddie

Sybille C.

Published on 21/08/2021 à 15h41 following a purchase from 31/07/2021

Fast delivery and product meets my expectations. The wallpaper looks great in our daughter's room.

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Frederique M.

Published on 21/08/2021 à 15h31 following a purchase from 03/08/2021

Perfect

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Cindy P.

Published on 21/08/2021 à 06h40 following a purchase from 06/08/2021

Ordered on Friday night, delivered on Monday, I'm amazed! Super quality product that I can't find on any other site, I recommend

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Céline R.

Published on 16/08/2021 à 17h23 following a purchase from 18/07/2021

Good reception and good condition of the package, but long shipping by the carrier

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Lope R.

Published on 12/08/2021 à 08h41 following a purchase from 30/07/2021

Item meets my expectations, good quality price, fast delivery

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Valentine D.

Published on 12/08/2021 à 07h13 following a purchase from 26/07/2021

Very satisfied and fast

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Francis R.

Published on 09/08/2021 à 09h27 following a purchase from 27/07/2021

Very good site, serious and fast shipping, good quality items

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Tracy G.

Published on 08/08/2021 à 11h56 following a purchase from 29/07/2021

Perfect!

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Benoit D.

Published on 07/08/2021 à 05h47 following a purchase from 23/07/2021

Compliant with the order

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Adeline L.

Published on 05/08/2021 à 14h55 following a purchase from 16/07/2021

Very good

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Laetitia Sébastien F.

Published on 02/08/2021 à 18h52 following a purchase from 16/07/2021

Fast, efficient, and meets our expectations. Perfect delivery, serious. Very practical and compliant package.

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Joëlle B.

Published on 02/08/2021 à 13h01

Hello, Not precise enough on the joints, too bad.

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Response from BBG DECO DE HEROS Published on 02/08/2021

Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.

Fiona L.

Published on 02/08/2021 à 12h44

Order received, compliant with my request but arrived with the corners damaged. Mixed review.

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Response from BBG DECO DE HEROS Published on 02/08/2021

Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.

Onillon K.

Published on 02/08/2021 à 12h39 following a purchase from 16/07/2021

Top quality and delivered in great time.

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Patricia B.

Published on 02/08/2021 à 07h00 following a purchase from 22/07/2021

Good quality, lots of choices, and fast delivery, well done.

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Eleonore E.

Published on 01/08/2021 à 07h23

The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.

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Response from BBG DECO DE HEROS Published on 02/08/2021

Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team

Jennifer C.

Published on 31/07/2021 à 06h30 following a purchase from 16/07/2021

Perfect order, product conforms to the description.

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Sabrina C.

Published on 25/07/2021 à 08h18

Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.

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Response from BBG DECO DE HEROS Published on 15/10/2021

Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team

Vanessa A.

Published on 24/07/2021 à 13h36 following a purchase from 05/07/2021

Despite the problem with the package that did not arrive on the agreed date, Hassan the advisor sorted everything out and the package arrived well, very very satisfied.

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Dominique C.

Published on 23/07/2021 à 08h00 following a purchase from 12/07/2021

Very good, my 2-year-old granddaughter loves her pink princess bed and it has greatly facilitated the move.

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Giovanna B.

Published on 22/07/2021 à 18h00 following a purchase from 22/06/2021

VERY GOOD PRODUCT AND FAST DELIVERY.

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Valerie L.

Published on 22/07/2021 à 08h47 following a purchase from 11/07/2021

Perfect.

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Sebastien P.

Published on 18/07/2021 à 19h15 following a purchase from 01/07/2021

Quality wallpapers. Fast delivery. We recommend.

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Sébastien P.

Published on 17/07/2021 à 06h48 following a purchase from 06/07/2021

Original products, fast delivery, so perfect, thank you.

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Julie S.

Published on 15/07/2021 à 07h45 following a purchase from 05/07/2021

My daughter is delighted.

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Amelie L.

Published on 12/07/2021 à 09h42 following a purchase from 01/07/2021

Stickers identical to the photo, beautiful color and delivered 4 days after the order 👌

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Annie L.

Published on 12/07/2021 à 06h53 following a purchase from 29/06/2021

Very fast delivery, package conforms.

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Claire V.

Published on 11/07/2021 à 13h10 following a purchase from 01/07/2021

Super responsive and product conforms to the description.

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Veronique M.

Published on 09/07/2021 à 10h10 following a purchase from 03/07/2021

Choice, originality, and also a very responsive and competent customer service. My product was not quite as shown in the photo, I really appreciated being contacted by phone 24 hours after my request. Thank you for your listening and professionalism. Customer satisfaction is one of your priorities. Nowadays, so rare, that it makes it a site and store to favor for this type of purchase. Thanks again to BBG for this dynamism and what is sorely lacking today, "listening". Thank you for your commercial gesture. And without any hesitation, I will reorder.

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Jessica E.

Published on 09/07/2021 à 09h27 following a purchase from 24/06/2021

Fast order and reception, very serious site.

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Sabrina M.

Published on 05/07/2021 à 17h57 following a purchase from 08/06/2021

Perfect condition, fast delivery. Quality bed smaller than I thought but conforms to the photos.

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Fanny B.

Published on 05/07/2021 à 09h59 following a purchase from 24/06/2021

The item corresponds to the photo. It arrived on the expected day in good condition.

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Veronique W.

Published on 05/07/2021 à 08h09 following a purchase from 23/06/2021

Very satisfied with my order.

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Pierrick D.

Published on 04/07/2021 à 07h30 following a purchase from 16/06/2021

Very good product, I recommend it to anyone who wants to buy your products.

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Francette B.

Published on 03/07/2021 à 12h09 following a purchase from 21/06/2021

Package received on time in good condition, bed easy to assemble, lots of choices on the site, I recommend.

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Gaelle P.

Published on 29/06/2021 à 06h42 following a purchase from 14/06/2021

Perfect, fast shipping, quality item.

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Aurélie T.

Published on 29/06/2021 à 03h07 following a purchase from 08/06/2021

Product conforms to the description. I love it! No issues with the delivery!

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