BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
The package was not delivered to my home but to a Carrefour 76620, there are 3 there, package hunt we did not understand that the masks were flat disappointment for the children
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Eliane G.
Rating: 2 out of 5
following a purchase from 10/07/2022
OPENED AND REPACKAGED PACKAGE, could it be a second-hand item????
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Response from BBG DECO DE HEROS
Hello Eliane, We have noted your message. All items we send to our customers are new in their original packaging. For some items, we overpackage the packaging so that they do not suffer from the rigors of transport. Our team is at your disposal for any questions. Best regards, The BBG team
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Laurence C.
Rating: 2 out of 5
following a purchase from 07/06/2022
The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.
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Response from BBG DECO DE HEROS
Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team
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Marie B.
Rating: 2 out of 5
following a purchase from 11/04/2022
Delivery time much too long
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Response from BBG DECO DE HEROS
Hello, Our apologies if these delays seemed too long to you. The ordered item was being reprinted and announced to be delivered within 10 days, we could not meet this deadline due to transport difficulties with our manufacturer from the United Kingdom. I notice a new order placed subsequently via Manomano and it was delivered within 48H. Our sincere apologies for these unusual delays. Best regards.
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Yasmina S.
Rating: 2 out of 5
following a purchase from 07/04/2022
Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..
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Response from BBG DECO DE HEROS
Hello Yasmina,
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
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Sarah G.
Rating: 2 out of 5
following a purchase from 05/04/2022
Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.
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Response from BBG DECO DE HEROS
Hello Sarah,
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
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Evelyne R.
Rating: 2 out of 5
following a purchase from 15/03/2022
not happy still haven't received
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Response from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
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Mireille C.
Rating: 2 out of 5
following a purchase from 27/12/2021
Plastic envelope all cracked, so not very presentable for a gift.
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Response from BBG DECO DE HEROS
Hello Mireille, Thank you for taking the time to publish your comment. The Safari bedding set you ordered is packaged at the factory with plastic packaging. This packaging must have been damaged during transport. Fortunately, the duvet and pillowcase are intact. We note that the gift option should be offered by BBG. See you soon. The BBG team.
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Patrick C.
Rating: 2 out of 5
following a purchase from 17/12/2021
Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team
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Response from BBG DECO DE HEROS
Fast and careful shipping
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Antonin V.
Rating: 2 out of 5
following a purchase from 17/12/2021
Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team
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Response from BBG DECO DE HEROS
Perfect!
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Marine D.
Rating: 2 out of 5
following a purchase from 09/10/2021
Received the wrong duvet cover
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Response from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
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Teddie T.
Rating: 2 out of 5
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
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Response from BBG DECO DE HEROS
Hello Teddie
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Joëlle B.
Rating: 2 out of 5
Hello, Not precise enough on the joints, too bad.
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Response from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
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Sabrina C.
Rating: 2 out of 5
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
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Response from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
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Angélique P.
Rating: 2 out of 5
Follow-up and delivery time very disappointing, 1st package never received. But following my reminder good responsiveness and fast shipping.
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Response from BBG DECO DE HEROS
Hello Angélique, Thank you for your message. Indeed, your package has been lost by the carrier, which fortunately happens very rarely. Our team has contacted you and sent you a new item. Best regards, The BBG team
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François G.
Rating: 2 out of 5
Good product, but false availability of the product and therefore of the delivery time.
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Response from BBG DECO DE HEROS
Hello François
Thank you for your message. Indeed, the item you ordered is usually delivered to the customer within 10 days. It is manufactured in England. Our supplier encountered exceptional issues due to the very strong health crisis in England. Hence the exceptional delays. We hope that things will return to normal. Best regards.
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Liliane S.
Rating: 2 out of 5
Children's bedding set with duvet and pillow very very disappointed with the duvet and pillow.
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Response from BBG DECO DE HEROS
Hello Liliane,
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Amélie D.
Rating: 2 out of 5
The wallpaper is great, delivery times respected, however, despite all the instructions followed, there are misalignments in the design... very very unfortunate.
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Response from BBG DECO DE HEROS
Hello Amélie,
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July C.
Rating: 2 out of 5
following a purchase from 30/01/2020
Order not received in the announced time. I canceled my order. If I hadn't reached out to them, no one would have notified me
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Response from BBG DECO DE HEROS
Good evening July
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