BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
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Response from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
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Véronique B.
Rating: 3 out of 5
following a purchase from 25/08/2022
Package in poor condition, crushed box, fortunately it was a plush toy.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
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Gabriel G.
Rating: 3 out of 5
following a purchase from 23/08/2022
Box torn upon receipt of the package, but it did not affect the product.
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Response from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
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Martine P.
Rating: 3 out of 5
following a purchase from 11/05/2022
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
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Response from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
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Yamina B.
Rating: 3 out of 5
following a purchase from 30/04/2022
Fast shipping. The size is not 25 cm but 20 cm
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Response from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
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Servane S.
Rating: 3 out of 5
following a purchase from 09/03/2022
Order of 2 items. One returned, the duvet seemed too light compared to our expectations
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Response from BBG DECO DE HEROS
Hello Servane,
Thank you again for your message. We have responded to you regarding the Pyjamsques set. The duvet is more of a backup item. We also offer very good quality duvet and pillow sets. Bedding pack made in Europe https://www.bebegavroche.com/pack-couette-oreiller-premium-pour-lit-junior-140-70-cm.html.
See you very soon.
The BBG team
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Bruno C.
Rating: 3 out of 5
following a purchase from 07/02/2022
Lack of information prior to delivery (order processing status, formal delivery date). Good product though, well done.
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Gentiane D.
Rating: 3 out of 5
following a purchase from 17/12/2021
I did not receive my entire order, is this normal?
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Response from BBG DECO DE HEROS
Hello Gentiane, As we mentioned, your complete bed pack order is in 3 packages. You have received the 3 packages which arrived with delays of one or two days. This delay happens in Belgium (where you are) but also in France. Especially during the Christmas period when traffic is very heavy. We wish you beautiful nights in this beautiful racing car-shaped bed. See you soon. The BBG team.
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Jean P.
Rating: 3 out of 5
following a purchase from 15/12/2021
Hello Jean Philippe, Thank you for your message. Indeed, when I look at the order, it is from Mr. Jean PHILIPPE. You must have forgotten to provide the name. Fortunately, everything is back to normal. See you soon on BBG!
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Response from BBG DECO DE HEROS
Product as described, even more beautiful in real life! Very fast shipping. I am very satisfied with my purchase.
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Marie-José L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Hello Marie-José, Thank you for your message. You are right, a bad computer handling caused your order to be sent on time but to the wrong address. Our apologies again for this hiccup, which is very rare fortunately. Have a nice day. The BBG team
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Response from BBG DECO DE HEROS
Very good but small
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Marie A.
Rating: 3 out of 5
following a purchase from 06/12/2021
Hello Marie, Thank you for your message. We are delighted that you liked the packaging. We will be even happier to see a 5-star rating as soon as you have put up this magnificent Paw Patrol poster. Follow the installation instructions and it will be great. See you soon. The BBG team
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Response from BBG DECO DE HEROS
Impeccable product: it delighted everyone! Thank you
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Remy C.
Rating: 3 out of 5
following a purchase from 05/12/2021
Well received, however the packaging was just a taped box and the gift inside was all bent at the top due to the box (Dewok figurine)
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Response from BBG DECO DE HEROS
Hello Rémy, The figurines are usually well packaged in a large cardboard envelope. Your item suffered from the transport hazards. As we mentioned, our team can proceed with the refund or replacement of your item. Best regards. The BBG team
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Pierre J.
Rating: 3 out of 5
following a purchase from 28/11/2021
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
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Response from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
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Aurelie C.
Rating: 3 out of 5
following a purchase from 13/11/2021
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
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Céline F.
Rating: 3 out of 5
following a purchase from 09/11/2021
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
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Chrystel D.
Rating: 3 out of 5
following a purchase from 11/10/2021
The glue is not in the package
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Response from BBG DECO DE HEROS
Hello Chrystel, Normally there is a bag of glue inside the tube. Have you contacted our team? Thank you and see you soon. The BBG team.
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Floriane S.
Rating: 3 out of 5
following a purchase from 08/10/2021
Very good product but one of the packages arrived damaged. No after-sales service and no return possible. Too bad. The rest of the products are of very good quality.
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Response from BBG DECO DE HEROS
Hello Floriane, Thank you for taking the time to send a message. We are glad that you like your items. As for the return, we are surprised because we exchange damaged items during transport. Have you contacted our team by phone or email? See you soon. The BBG team.
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Nora M.
Rating: 3 out of 5
Not sturdy, we'll see with time, but the little one is delighted, it's beautiful and very light
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Response from BBG DECO DE HEROS
Hello Nora, Following our phone conversation, in which we indicated that we were surprised by your message. This type of item is very robust. We asked you for photos/videos specifying what you mentioned. Thank you for sending them to us. Best regards, The BBG team
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Isabelle R.
Rating: 3 out of 5
Delivery not the color ordered. Unspecified out of stock on the site at the time of ordering..
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Response from BBG DECO DE HEROS
Hello Isabelle.
Thank you for your message.
In case of error, we can replace the ordered item. The items indicated as in stock are either available within 24/48 hours or within 10 days at the customer's location.
Best regards.
The BBG team
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Claude C.
Rating: 3 out of 5
The packaging box was completely dislocated and the pump to inflate the bed is totally ineffective
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Response from BBG DECO DE HEROS
Hello Claude
Thank you for your message.
We are sorry for this experience. Did you contact our team?
We can replace the defective item or proceed with a refund.
Thank you.
The BBG team
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Céline R.
Rating: 3 out of 5
following a purchase from 18/07/2021
Good reception and good condition of the package, but long shipping by the carrier
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Fiona L.
Rating: 3 out of 5
Order received, compliant with my request but arrived with the corners damaged. Mixed review.
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Response from BBG DECO DE HEROS
Hello Fiona, Thank you for your message. This is a beautiful wallpaper https://www.bebegavroche.com/papier-peint-cars-disney-panorama.html Can you send us photos so we can understand if it is due to the packaging? or the delivery? Have you already installed it? Our team is at your disposal. As a reminder, we exchange or refund any item that is not compliant. Keep us updated. The BBG team.
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Eleonore E.
Rating: 3 out of 5
The products are beautiful but the quality is not as good. The 4 parts of the princess wallpaper do not join correctly and it's a shame given the price.
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Response from BBG DECO DE HEROS
Hello Eleonore,
Thank you for your message. Could you please send us photos?
For each type of wallpaper, there are installation instructions provided.
Did you follow them?
We have set up online help so that our customers can properly prepare their decor. https://www.bebegavroche.com/mode-emploi-papier-peint-agart Keep us updated.
Best regards.
The BBG team
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Delphine D.
Rating: 3 out of 5
Pretty mural but one part was damaged and the paper was very difficult to apply. The result is still successful.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. Indeed, this wallpaper is beautiful. Many customers have sent us photos via Facebook. As for the damaged corner, have you contacted our team? Please know that we replace or refund any item reported damaged by the customer. It is true that this type of product requires a very strict installation protocol. Did you follow the installation instructions correctly?
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Marc M.
Rating: 3 out of 5
following a purchase from 23/03/2021
Product as described but delivery made to a different location than requested causing delays to retrieve it, unfortunate.
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Gaelle C.
Rating: 3 out of 5
I had no delivery problems; however, the ordered item was frankly lacking in description; I did not receive what I expected.
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Response from BBG DECO DE HEROS
Hello Gaëlle,
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Carine L.
Rating: 3 out of 5
The curtain I ordered is superb, very good quality. I criticize the delivery time; I live 1.5 hours from the shipping address and had to wait over 15 days to be delivered. Honestly, I find this delay extremely long; I receive a package from China faster. That's why my rating is three stars and not five for the quality of the product, which I would have rated five stars.
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Response from BBG DECO DE HEROS
Hello Carine, Thank you for your message. You are right about the delay. Our Czech supplier had moved their infrastructure, and we experienced some additional delays. We apologize for that. Please feel free to reach out to us for a small commercial gesture ;+) See you soon. The BBG team
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Corinne F.
Rating: 3 out of 5
Order takes too long
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Response from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
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Angélique C.
Rating: 3 out of 5
following a purchase from 03/02/2021
Delivery took more than 15 days, too bad but very nice product
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Mathias L.
Rating: 3 out of 5
Package arrived damaged, two slight tears on the wallpaper.
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Response from BBG DECO DE HEROS
Hello
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Stelly M.
Rating: 3 out of 5
Good quality paper, very nice design but some defects at the seams.
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Response from BBG DECO DE HEROS
Hello Stelly, Thank you for your message. This wallpaper is one of our bestsellers. The manufacturer Walltastic has received numerous awards for the quality of its products. As we offered you, we can exchange this item or refund you if we find any anomalies. For that, we need precise photographs. Thank you. The BBG team
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Maquinghen W.
Rating: 3 out of 5
following a purchase from 07/09/2020
Good product. Quite fast delivery, shipping costs too high.
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Aurore F.
Rating: 3 out of 5
following a purchase from 01/08/2020
Did not receive the SMS from the pickup point, so I lost 10 days waiting for the package, and luckily I sent an email (quick response) on the site, otherwise I would have lost my package.
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Response from BBG DECO DE HEROS
Hello Aurore,
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Antonella A.
Rating: 3 out of 5
I received my son's wall mural "cars" torn in one place. The delivery time was correct.
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Response from BBG DECO DE HEROS
Hello Antonelle,
We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.
This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.
Keep us updated.
The team at bebegavroche.com
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Richard F.
Rating: 3 out of 5
Nothing to complain about the site but everything to their carrier. As long as 'GLS' is not replaced, my family and I will stop buying from them. Reported 3 times that there was no one at home when we were indeed present since immobilized, we had to ask a neighbor to pick up our packages from a relay. Never again.
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Response from BBG DECO DE HEROS
Hello Richard, We are sorry for this experience due to the delivery. We have forwarded your comment to the carrier GLS to conduct an investigation and resolve the issue so that it does not happen again. We thank you for your trust. The team at Bebegavroche.com
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Evelyne G.
Rating: 3 out of 5
following a purchase from 10/05/2020
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
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Fabienne D.
Rating: 3 out of 5
following a purchase from 08/05/2020
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
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Fatima B.
Rating: 3 out of 5
following a purchase from 29/04/2020
I am satisfied but the delivery was long
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Alix L.
Rating: 3 out of 5
following a purchase from 09/02/2020
Minnie bed pack is great and the customer service is attentive! But the delivery was too long, I waited two weeks?
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Virginie M.
Rating: 3 out of 5
following a purchase from 10/08/2019
Delivery time too long
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