BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Product conforms to the photograph. Very long delay. Lack of follow-up before delivery.
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Response from BBG DECO DE HEROS
Hello Brigitte
Thank you for your message and your stars.
Indeed, the item announced for 10 working days was delivered to you with a delay of 3 days.
Our supplier had some logistical issues that have been resolved.
Our apologies for this hiccup.
Thank you;
The Héros Deco Team
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Yannick L.
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast shipping and good quality product, thank you, I recommend.
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Corinne D.
Rating: 4 out of 5
following a purchase from 13/06/2023
First order on the site. Very fast delivery. Very friendly and helpful staff. Good quality products. The only downside is that the color of the curtains that appeared sky blue is actually white. Too bad.
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Sophie L.
Rating: 4 out of 5
following a purchase from 23/04/2023
I note for the order and delivery, nothing to say for the table I can't say anything as it was for a gift
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Stéphane L.
Rating: 4 out of 5
following a purchase from 11/03/2023
Compliant
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Armelle D.
Rating: 4 out of 5
following a purchase from 15/02/2023
Following a major failure of the initial carrier, BBG DECO must be recognized for reacting very quickly to take matters into their own hands. Their responses were immediate and appropriate. I received my package as planned. Thank you for their efficiency.
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Alain B.
Rating: 4 out of 5
following a purchase from 21/01/2023
Very good. I recommend.
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Deville M.
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered quickly in good condition. The items were perfect for the price.
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Delphine P.
Rating: 4 out of 5
following a purchase from 05/01/2023
Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!
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Amandine B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging
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Delphine D.
Rating: 4 out of 5
following a purchase from 12/12/2022
Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team
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Claire B.
Rating: 4 out of 5
following a purchase from 13/11/2022
Very happy with my order, but disappointed that the packaging was very damaged.
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Denise T.
Rating: 4 out of 5
following a purchase from 09/10/2022
Products identical to the order
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Elsa C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Item well received but packaging very damaged! Fortunately, the poster was fine... Very pretty by the way
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Anne Laure P.
Rating: 4 out of 5
following a purchase from 15/10/2022
Super happy, fast delivery I recommend 👍😉
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Steve R.
Rating: 4 out of 5
following a purchase from 24/09/2022
Hello, although it took a week and a half to receive my order, I am quite satisfied everything arrived in good condition.
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Response from BBG DECO DE HEROS
Hello Steve, Thank you for your message and your stars. One of the items in your order was on backorder. When your order was shipped, you informed us of a new delivery address due to your move. Hence a slight additional delay. See you soon. The BBG team
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/09/2022
Article received quickly and of good quality
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Natacha F.
Rating: 4 out of 5
following a purchase from 09/09/2022
Package received in the right format for two items, but waiting two weeks for the platform to send to the distribution site is long.
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Response from BBG DECO DE HEROS
Hello Natacha, Thank you for your message and your stars. Indeed, one of the items you ordered was being restocked (shown as 10 days). Our English supplier had a bit of a delay (customs, shipping, etc.). Our apologies for this little hiccup. The BBG team
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Dominique P.
Rating: 4 out of 5
following a purchase from 02/09/2022
well packaged, fast delivery
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Margaux L.
Rating: 4 out of 5
following a purchase from 23/08/2022
Successful surprise, very good product!
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Christophe M.
Rating: 4 out of 5
following a purchase from 04/08/2022
Very high-quality frieze (very good rendering, quite thick), however, adhesion varies depending on the support: very good on wallpaper but poor on painted walls. For installation, it's better to have two people.
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Marianne Y.
Rating: 4 out of 5
following a purchase from 14/08/2022
Very fast shipping. Good value for money.
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Vanessa S.
Rating: 4 out of 5
following a purchase from 09/08/2022
Package received in the week I ordered the bed and of good quality. I only took away one star because I have a few small scratches on parts of the bed, but nothing serious. The mattress, pillow, duvet, and bed set are top quality, not disappointed with my purchase.
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Odile D.
Rating: 4 out of 5
following a purchase from 07/08/2022
good
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Lara P.
Rating: 4 out of 5
following a purchase from 05/08/2022
Product as described. Big problem with the delivery company.
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Amelie V.
Rating: 4 out of 5
following a purchase from 23/07/2022
Beautiful wallpaper. However, delivery took 16 days. I find that a bit long...
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Response from BBG DECO DE HEROS
Hello Amélie, Thank you for your message. Don't hesitate to send us photos ;+) This very beautiful wallpaper comes from the USA and took a bit longer to arrive. Sorry for the delay. See you soon. The BBG team
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Celia D.
Rating: 4 out of 5
following a purchase from 27/07/2022
Very nice result, however the product lacked explanations regarding the use of the glue. Additionally, it was announced 24 to 48 hours for delivery and it arrived 6 days later.
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Response from BBG DECO DE HEROS
Hello Célia, Thank you for your comment and your stars. We have included a video that helps customers apply the paper correctly. Regarding durability, our supplier Walltastic offers very good quality items. Send us photos ;+)
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Tenin D.
Rating: 4 out of 5
following a purchase from 05/06/2022
Nothing to report, perfect
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Deborah A.
Rating: 4 out of 5
following a purchase from 10/07/2022
Very cute bed. Just need to monitor the quality with use and time.
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Pascal G.
Rating: 4 out of 5
following a purchase from 25/06/2022
product conforms, fast delivery
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Daniel N.
Rating: 4 out of 5
following a purchase from 19/06/2022
serious
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Evelyne T.
Rating: 4 out of 5
following a purchase from 02/06/2022
Well received, conforms to the order
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Murielle B.
Rating: 4 out of 5
following a purchase from 17/05/2022
Very short delivery time, conforms to my order, well packaged.
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Sylvie F.
Rating: 4 out of 5
following a purchase from 08/05/2022
Very good result, it's nice, it will make some happy!
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Sonia C.
Rating: 4 out of 5
following a purchase from 15/05/2022
Nothing to say for a first time. Thank you.
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Gervine B.
Rating: 4 out of 5
following a purchase from 26/04/2022
Very good product.
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Maëva R.
Rating: 4 out of 5
following a purchase from 02/04/2022
Serious site, fast delivery. I recommend
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Cécile C.
Rating: 4 out of 5
following a purchase from 12/04/2022
Shipping and delivery times respected. Too bad the transport companies take little care of the packages.
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Joelle M.
Rating: 4 out of 5
following a purchase from 06/04/2022
The tracking of the package was strange (notably displayed as "delivered" when I had not yet picked it up, nor even been informed of its availability at the relay point) so I feared the worst (lost packages being unfortunately a frequent occurrence) but I eventually managed to retrieve it. It did arrive much later than expected (not in time for the birthday for which I ordered it) and not at the chosen relay, but the plush corresponds. So I blame the carrier, but not the site bebe gavroche.
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Response from BBG DECO DE HEROS
Hello Joelle,
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team
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Sophie S.
Rating: 4 out of 5
following a purchase from 29/03/2022
After receiving a very damaged package, I made a complaint with photos and the item was resent without any problem.
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