English 
V
Rating: 1 out of 5
terrible, the product was defective and the return shipping costs were at my expense
Translated reviews
Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1 and 2 stars
Reset filtersR
Rating: 1 out of 5
Poor material for the price paid
Translated reviews
T
Rating: 1 out of 5
Bad management in every way. I will not buy more.
Translated reviews
X
Rating: 1 out of 5
They made a mistake with my order, they sent me the wrong product and I am still waiting for mine to arrive.
Translated reviews
M
Rating: 2 out of 5
The order arrived late, (I know it's the Christmas period and there's a lot of volume) I'm aware. The bad thing is not just that, but that it doesn't work properly and I have to return it. Things happen but it's a hassle.
Translated reviews
A
Rating: 1 out of 5
The product arrived broken, I sent you the video you requested via WhatsApp and you haven't responded.
Translated reviews
M
Rating: 1 out of 5
The reclining mode is too laid back, otherwise the swing's power cable broke after just 3 months, the swing no longer works, so I am really disappointed.
Translated reviews
F
Rating: 1 out of 5
The 4 legs received are identical, impossible to assemble my bed
Translated reviews
M
Rating: 1 out of 5
Second order for me and for the second time I receive a broken product. The first was a car seat (which I kept because the broken part did not hinder use) and the second a stroller (a screw fell from I don't know where and a snap button from the basket under the stroller broke) The return costs are at the customer's expense even though it is not my fault, I do not approve. I will never order from this site again. I don't even know why I wanted to repeat the experience with you. I have a broken stroller that I have to return at my expense, it's very annoying. Waste of time, money, and energy.
Translated reviews
Response from BEBE2LUXE
Hello, We thank you for sharing your experience. We are sincerely sorry to learn that you encountered problems with your orders and fully understand your frustration. The quality of our products is a priority for us, and it is regrettable that this did not meet your expectations. However, returns within 1 month after receiving the order or during the 2 years of your product's warranty are free. Could you please contact customer service by email at: [email protected]? We will respond within 24 hours to find a solution quickly. Best regards, The bebe2luxe.fr team
S
Rating: 1 out of 5
The package was not delivered to the right place, and now that I have finally been able to retrieve my package, the swing does not work, I sent an email and I am now waiting for a response, so for now I am giving only one star.
Translated reviews
C
Rating: 1 out of 5
Hello, damaged item and very, very dirty!!!
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected] Best regards, your customer service.
'
Rating: 1 out of 5
Swing worked for 3 months. So still under warranty. Customer service response? You do not have the correct power supply for the product, even though it is the one that was sent with the product, they don't even know what they are selling, it's absurd. Moreover, the customer service person offers to sell me a power supply and a base when the issue is supposedly the power supply...
Translated reviews
O
Rating: 2 out of 5
The navigation on the site is great but regarding the delivery times, it's a complete mess. It took me over 10 days to receive my package instead of the promised 24 to 48 hours. No response to my email inquiries. Moreover, this delivery delay caused me quite a few problems as it was a car seat and without it, I had no way to take the car with my 14-month-old son. Honestly, I would rather pay more next time and buy from another site!!!! P.S.: no compensation was offered to me!
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the issue encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
L
Rating: 1 out of 5
the co-sleeping was already assembled and put back in the packaging, it was not in good condition, dirty marks. scattered parts
Translated reviews
D
Rating: 1 out of 5
Not received
Translated reviews
D
Rating: 2 out of 5
I found a nice spider in the box hello germs for baby
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered, the spider probably came during transport. Our apologies.
O
Rating: 1 out of 5
I did not receive the package
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
M
Rating: 1 out of 5
Never received my package!
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
V
Rating: 2 out of 5
BIG PROBLEM WITH GLS DELIVERY. I ordered a high chair from Bebe2Luxe. The product is of good quality but many problems occurred with the GLS delivery service. I had to place another order (with a quick refund from Bebe2Luxe) and receive the product after 1.5 months and multiple emails and calls. To retrieve the package, I drove 25 minutes because the package was supposedly large (thus a specific relay point). In the end, it was dropped off at the pizzeria next door (package ripped open).
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
F
Rating: 2 out of 5
The product is very good but we had agreed that you would send us an invoice with our VAT number. I have already made two reminders and I still have no response!
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
J
Rating: 2 out of 5
The cradle is very beautiful, practical with its wheels, but I am very disappointed regarding the head and feet as the baby can touch the support bars.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback. The cradle mode is ideal until 6 months; beyond this age, you should switch your product to playpen mode. Your baby can use it safely until 36 months. You can contact us by email at [email protected] for more information.
A
Rating: 1 out of 5
I ordered 2 multifunctional LOUNA cradles and neither of them works. I charged them to the max and they still don't work, neither the music nor the swing. I paid over €370, this is unacceptable, and I have only received one response and since then nothing. I am still waiting to be refunded!!!!!
Translated reviews
Response from BEBE2LUXE
Hello, Thank you for your message. The Louna only works when it is plugged into the socket. There are no batteries inside, it does not charge. Best regards, the BEBE2LUXE team
N
Rating: 2 out of 5
The bouncer is good but the belt is not adjustable, very tight and does not hold a big 3-month-old baby (5 kilos). I have to keep it unfastened, so I have to keep it in my sight while I bought it to be able to put it down and do other tasks in parallel.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. There are several adjustments to adjust the belt. We are available by email and respond within 24 business hours at the following address to find a quick solution: [email protected] or by phone at 0442047124. Best regards, your customer service.
C
Rating: 1 out of 5
Very disappointed with the delivery
Translated reviews
N
Rating: 1 out of 5
I am not at all satisfied with this order and I will not order from you again. I ordered the bouncer in violet and received it in gray, this is not correct work on your part!!!
Translated reviews
F
Rating: 1 out of 5
Seat displayed on sale and then goes back to the normal price at the time of the order. After exchanging with the site, it turns out that it was the last day of sales on this product (but not on others....). I ended up ordering at the normal price, at the time of the order it was impossible to choose a pickup point (it only offered me pickup points in Bordeaux (I am north of Toulouse!), and impossible to change!!), I ended up ordering for home delivery..... that's a lot of compromises for a purchase over 200€.
Translated reviews
M
Rating: 1 out of 5
Bad experience, order scheduled for 48h not delivered, and no possibility to track the order, phone number doesn't answer.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
I
Rating: 2 out of 5
They sent me only two packages out of three, and it was up to me to prove that they sent me only two packages. Knowing that the delivery was done by GLS to a pickup point.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
A
Rating: 1 out of 5
Did not receive the correct product, much more expensive price to receive in 48 hours in addition to 5 days
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
I
Rating: 1 out of 5
Delivery arrived well after the indicated date.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
L
Rating: 2 out of 5
My baby doesn't seem to appreciate it, she stays for 10 minutes at most
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
N
Rating: 1 out of 5
Belt problem on the stroller. Safety compromised.
Please contact us as soon as possible.
Translated reviews
Please contact us as soon as possible.
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
V
Rating: 1 out of 5
I bought a plug for the Louna crib, it doesn't work and despite my messages, it's impossible to return the product, each time I'm asked if it's the crib that doesn't work or the plug, in short, I will never order again, luckily it was a small budget
Translated reviews
J
Rating: 2 out of 5
New seat ordered, and not satisfied. I had already bought the old one, which has a better quality finish. It feels like the new one is made of low quality... disappointed... I do not recommend
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
M
Rating: 1 out of 5
I ordered a co-sleeper and some parts were damaged, bent. We had to straighten them to assemble the product. I sent photos to request a commercial gesture and I received €15, I found the gesture really ridiculous!!! So I do not recommend.
Translated reviews
H
Rating: 2 out of 5
Received with a defect, not very comfortable regarding the mattress. It is necessary to buy an additional mattress. Moreover, it is not portable. I do not recommend.
Translated reviews
A
Rating: 2 out of 5
Super disappointed. We couldn't fit the leg because the other end was all messed up. For the price..... otherwise it's a nice co-sleeping bed, very pretty.
Translated reviews
Response from BEBE2LUXE
Hello, Thank you for your feedback, we are sorry if you encountered a problem with the product. We invite you to send us an email at [email protected], customer service will take over to find a solution. Have a nice day. Best regards.
G
Rating: 2 out of 5
I did not receive the ordered color.
Translated reviews
S
Rating: 1 out of 5
Order received quickly but incomplete, waiting for a solution
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the missing items, a return is in progress to refund your order. Best regards, The Bebe2luxe team
C
Rating: 1 out of 5
Hello,
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
Translated reviews
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
Response from BEBE2LUXE
Hello, the latch must certainly be misaligned, please contact our customer service at [email protected] if you haven't already, we will help you :) Best regards, The Bebe2luxe team