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A
Rating: 2 out of 5
No SMS or email to inform me that I was going to receive it. They left like thieves. And they put the package at my neighbors'... But received quickly.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 001 published reviews
Summary of reviews
The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
One of the deck chairs I ordered was missing an accessory. And I find it strange that we can't use the deck chairs without plugging them in.
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Rating: 4 out of 5
Fast reception, neat package, product exactly as described. Not used yet but tested. Just the music is not great, we'll see later for the rest
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Rating: 3 out of 5
Purchase of a swing with 2 positions, honestly I don't find the position change very noticeable, other than that it is very good, GLS carrier not serious at all
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Rating: 4 out of 5
Very good site, as well as the product. Corresponds exactly to expectations. However, the delivery from the GLS carrier leaves much to be desired. Received box torn with a week's delay.
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Rating: 4 out of 5
Compliant with the order
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Rating: 3 out of 5
The seat is a bit basic: To turn it 360 degrees, there are simply 2 springs without any cover. The biggest issue seems to be the depth of the seat: my 14-month-old son should have a booster in the seat since his bottom is lower than his knees, but there is only a newborn booster provided for babies up to 61cm. The sunshade does not hold and there are no instructions on how to fix it. For a bigger child, it might be suitable, but the seat is very bulky and ultimately not very comfortable for a 14-month-old baby, so I am a bit disappointed.
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Rating: 4 out of 5
Super, just need to test it
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Rating: 4 out of 5
Good contacts.
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Rating: 2 out of 5
Delivery times respected but shipping costs too high.
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Rating: 4 out of 5
Very good site, the products offered are in accordance with their description.
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Rating: 4 out of 5
Very fast delivery received within the week. Between the automatic swing and melody (knowing that there is USB and Bluetooth connection, it's great).
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Rating: 4 out of 5
Very fast shipping, but I have some doubts about the sturdiness of the item.
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Rating: 4 out of 5
Very interesting swing with several musical options for baby. The rocking is just right, not too strong and not too weak...
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Rating: 4 out of 5
The chair is at the height we imagined.
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Rating: 4 out of 5
Overall, bebe2luxe sent me on time I think, however, lack of protection and the box arrived all torn in one corner like a dent. It cost me 2 deep scratches on the swing.
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Rating: 4 out of 5
Very fast delivery but unfortunately the site is poorly explained!! I ordered a car seat but it was not specified for which car!! I had to buy an additional item to install the seat!!!
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Rating: 1 out of 5
The Bluetooth function does not work, the button on the swing is not even lit.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Rating: 3 out of 5
Damaged package
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Rating: 4 out of 5
Satisfied
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Rating: 3 out of 5
Everything is fine except that I ordered a blue swing and I received a little pink cuddly toy
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Rating: 4 out of 5
Great
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Rating: 4 out of 5
Yes, very good fast site
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Rating: 4 out of 5
Ultra-fast delivery. Good quality-price ratio
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Rating: 4 out of 5
Very good quality-price ratio for childcare products, but products from this brand are little known or not known at all
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A
Rating: 1 out of 5
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
A
Rating: 4 out of 5
Super stroller, beautiful color, very lightweight, suitable for my little princess, reasonable price
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Rating: 4 out of 5
Very satisfied with the order, package delivered on the indicated date.
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Rating: 4 out of 5
Very good!
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Rating: 4 out of 5
I was able to track the progress of my order, I had no problems, and the package was delivered on the date I proposed. Thank you to bebe2luxe.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Good site with good products
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Rating: 4 out of 5
We received the seat on time. It will be inaugurated this week as the baby was born yesterday.
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Rating: 4 out of 5
The seat meets my expectations. It is easy to install and practical to use.
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Rating: 4 out of 5
Very good, my 2-month-old daughter likes it, just a problem with the app on the phone, it doesn't work to be able to do it remotely and put a USB key, otherwise very happy with my purchase.
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Rating: 4 out of 5
Good.
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Rating: 3 out of 5
Very satisfied with my purchase as the product meets what I expected, however a bit disappointed with the order tracking, it's hard to know where the order status is and no delivery date indicated, not enough information to my taste, it's a shame.
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Rating: 4 out of 5
Good.
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Rating: 4 out of 5
Not bad selection.
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Rating: 1 out of 5
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service