BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
I am happy with my purchase but a small hiccup, the blue color is not the same as the photo on the site... And the pink toys for a boy are not great lol but it's okay, very light, very practical, thank you for the speed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
The product seems to be of decent quality for the price, however the delivery with their provider GLS leaves much to be desired, they offer to choose a delivery date that was not honored in my case. When you take a day off just for that, it's very disappointing. With Bébé2luxe who completely distances themselves from the situation without even being sorry, let alone offering a commercial gesture for the delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Satisfied from start to finish, order as expected!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I’m still waiting for a response from customer service; the magic dodo was sewn upside down, head at the bottom and feet at the top. It’s frustrating because they are unreachable by phone, only by email, so it takes too long and it annoys me. I had been waiting for this order for over a month. What solution? Because honestly, being pregnant, I have no desire to run to the post office to return it. Hoping they find a solution quickly because we are going on vacation at the end of the month.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Navigation on the site was good, the order went well but I received the car seat in black when I had ordered it in gray. I have to keep it but I'm very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
I am missing a product, I was only delivered one product. The delivery person said that was all he had.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Satisfied with my order, delivery time about 3 weeks.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
I do not recommend. They do not respect their conditions.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/05/2020
The swing arrived broken. I am waiting for your response for an exchange to get another one in good condition.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Terrible, you need a car that supports the fixing system. + High shipping costs. Result: Almost €200 in the trash.
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Response from BEBE2LUXE
Hello, this is the principle of an isofix car seat; the product listing clearly states that the fixings are isofix and not with the seatbelt, which means your vehicle must be equipped with the isofix system to install the seat. We have sent you several emails offering free return for a refund, but to date we have not received any response. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
A bit disappointed because it's not easy to handle; when I installed it, I moved it and it broke (not much) but you can't really position it as you want, which is a shame.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Very satisfied, fast delivery arrived before the indicated date.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
The cradle is very cute but the delivery time is too long.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Very beautiful product, satisfied with my purchase. However, I find the shipping costs a bit expensive since the delivery took more than 72 hours to arrive.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
Delivery times much too long, customer service not very responsive, no phone numbers or email contact address
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Happy with the swing chair, it is great
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
No particular issues navigating this site. Convenient and logical
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Good deal received on time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Fast reception, swing conforms, except that the arch with the three plush toys does not hold when the swinging is in motion. It shifts to 90 degrees, out of reach of the child.. Too bad. But otherwise the other mentioned criteria are respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
For now, I give 4 stars because the baby is not here yet, but otherwise the product seems correct, the fabric is beautiful, it swings strongly, the sounds and music are not loud but it doesn't bother
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Satisfied with my order, the delivery was a bit long for my taste but it was surely due to the sanitary restrictions
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Well-made site, but disappointing delivery. Package received with a 1-week delay, even though I received several emails saying it would arrive on different dates. We waited several days in a row to finally receive it in front of the gate without being notified.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
I really recommend this swing, I approve of the delivery which only took 2 days.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Very good site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Super like in the video, very practical, makes a bit of noise which is a bit of a shame but otherwise it's not a bother at all
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Top!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2020
Good product, for the delivery the box was damaged, too bad you don't pack the original box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/04/2020
With the issues of COVID-19, there was a wait, but when we contacted to find out where the order was, we were well informed by phone.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Serious site. First exchanges were great. Delivery times were long but this is due to COVID-related issues. The only disappointment is that the stroller arrived in the wrong color and despite email exchanges with photo proof... no news... I am waiting!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
Hello, I want to inform you that I did not receive the correct color of the stroller and would like to have a commercial gesture from you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
Customer service is attentive and accommodating, I was able to get the magicdodo earlier than expected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Everything went well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Perfect delivery, good functionality
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Very fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
Nothing to report regarding your site, however, a big downside for the delivery. The order includes two car seats and only one has been delivered so far... the order status is marked as delivered even though it is not complete. Impossible to reach your number
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Super product
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2020
The site itself is good with a choice, the customer service also took care to respond to me promptly, the delivery went well, everything was professional. However, the product has defects, from speed 1 to 5 there is no difference in speed for example...
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Very good communication.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
Good.
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