The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
The site does not seem serious enough. I assembled the crib but I have concerns about the comfort because the small mattress is cut since it transforms into a seat, I am afraid my baby will be poorly positioned for sleeping. Is there not something to do or a small mattress to add? Thank you. Best regards.
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Response from BEBE2LUXE
Hello, thank you for your feedback, could we know why our site does not seem serious enough? All reviews are taken into account and we evolve thanks to your remarks which are so important, so do not hesitate to let us know what is wrong with the site :) For the crib, you can add a 75 x 38 mattress for the comfort of the baby, you can easily find one on the internet :) Best regards, the Bebe2luxe team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
The site is very clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Package received very quickly, good for the price on sale
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2020
Product ordered in duplicate because of twins, received after a month despite the lockdown. However, a few problems: neither of them works with batteries and one is missing a screw to attach the canopy. It is also regrettable that the mattresses are too thin for nights with no possibility of removing the harness for the comfort of the babies in cradle mode. For future versions, wheels would be a plus.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2020
Received the wrong swing chair, waiting for customer service...
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
A good deal for this gift. Too bad the shipping costs are so high. However, delivered in five days despite the lockdown.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2020
I still haven't received my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Simple navigation but not much choice on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Product delivered very quickly and in good condition. The product corresponds to the description made on the site. Practical product and of good quality for the proposed price. However, you need to add a mattress for the cradle because otherwise too fragile. Quite intuitive to install and handle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
Fast and meets my expectations, nothing to say it works super well. The only downside is that the arch was mounted upside down so I had to disassemble it and it's a hassle to put it back right..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
I received the Louna cradle today, it is solid and pretty, the only downside is that I received the hood with the arch defective, the clips are upside down.. I contacted customer service and they will send me a new one, to be continued..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
We received our car seat. We are very happy with it. We struggled a bit to discover all the features and understand the installation of the isofix base. I can't give the maximum rating because the baby is still snug and I can't give my opinion on his well-being in this car seat. In any case, it looks very comfortable and very safe. Received quite quickly given the current circumstances. I can't wait to see how it performs with little heart inside.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Car seat received quickly, seems correct, just waiting for the baby to see if it fits him.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2020
Very correct delivery with all precautions taken.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
A lot of choices, prices are varied, delivered as expected.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2020
Product does not match the photos.
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2020
Used for two days so far, the bouncer is already assembled, so great. Delivered two days early. Negative side: the instructions are not very clear. We had to guess why we had an adapter plug and batteries to put in. It's either the batteries and you have to plug the little wire into the hole, or leave it in the plug.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
Satisfied with our purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2020
Delivery arrived on time despite this epidemic, I tip my hat to all these delivery people! Swing is top-notch except for the fact that the sound is not adjustable. Otherwise, nothing to complain about, our 3-week-old baby who is very fussy falls asleep perfectly in it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Following a problem with the GLS delivery service, bebe2luxe provided good follow-up, I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
Order received quickly. Superb design, the only downside is that the swing hardly swings at all, really disappointed by this point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2020
Very good site, I would recommend it to my loved ones.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Nice product, I can't wait to see my princess in it, I just expected the swing to be a bit higher.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2020
You ask for my opinion even though I haven't received my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2020
I love the stroller, it is very functional, not heavy, everything can be removed to be machine washed, it even has a mosquito net. The only issue is that the mosquito net cannot be removed... But I recommend it especially for its price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Complete.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Reliable site, they answered my questions when I sent an email and the delivery was very fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
Fast delivery, easy to assemble.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2020
I have already made several purchases on this site but for the first time I am disappointed with the cradle purchased from bebe2luxe. I find that adjusting the height of the cradle is very difficult. The mattress does not come out to put on a cover and this is not specified in the product description. I do not recommend this product.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
It's a shame that the power supply is not included with the swing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2020
Satisfactory site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
Hello, The positive points: very good quality of the product, fast delivery and intact package. The only downside is that there was no installation manual I find it a shame (that's why I only give 4 stars) otherwise nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
I am very satisfied with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
The site is well made, the team responds to phone calls and emails. The delivery time needs to be reviewed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2020
Given the limited number of items on the site, the choice is relatively quick, what bothered me a bit was the announced delay (2 and a half weeks) which ultimately arrived in just 3 weeks. Moreover, we were promised to follow the progress of the order, while in the end nothing moved until the day I worried about it with customer service towards the end of the announced delay. There, however, it went very quickly they told me that my order would ship the same day and it arrived at my home 3 days later.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
easy to access site and clear except for entering the phone number for delivery it was necessary to add +33 otherwise it didn't work... fortunately I was helped
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2020
Article not received deplorable customer service for this delivery
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we were still waiting for your non-receipt certificate. Without this document, no action could be taken. After several reminders, we received it today, so the situation is now resolved. Best regards, your customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Really satisfied with this purchase, top! One star less for the mobile app which is useless, when I tried to install it, I was warned that the app was infected with a virus! If we forget this app, the rocker itself is great! Ordered on Saturday morning, received on Tuesday morning!
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