BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
F
Frédéric V.
Rating: 2 out of 5
following a purchase from 19/09/2024
The product is very good but we had agreed that you would send us an invoice with our VAT number. I have already made two reminders and I still have no response!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
M
Maïssara I.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very fast delivery
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
P
Pascal O.
Rating: 3 out of 5
following a purchase from 01/07/2024
Delivery and deadlines respected
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Manel S.
Rating: 4 out of 5
following a purchase from 14/09/2024
Does not meet my expectations. Too small.
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Roxanne R.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
E
Emeline M.
Rating: 3 out of 5
following a purchase from 01/08/2024
Hello, I did not receive the remote control provided with the swing
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
J
Justine R.
Rating: 2 out of 5
following a purchase from 14/08/2024
The cradle is very beautiful, practical with its wheels, but I am very disappointed regarding the head and feet as the baby can touch the support bars.
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Response from BEBE2LUXE
Hello, thank you for your feedback. The cradle mode is ideal until 6 months; beyond this age, you should switch your product to playpen mode. Your baby can use it safely until 36 months. You can contact us by email at [email protected] for more information.
K
Kate J.
Rating: 4 out of 5
following a purchase from 07/07/2024
The site is well designed and the promotion for a late delivery was very interesting.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
C
Chahida L.
Rating: 4 out of 5
following a purchase from 05/07/2024
Practical
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
A
Awa S.
Rating: 1 out of 5
following a purchase from 12/08/2024
I ordered 2 multifunctional LOUNA cradles and neither of them works. I charged them to the max and they still don't work, neither the music nor the swing. I paid over €370, this is unacceptable, and I have only received one response and since then nothing. I am still waiting to be refunded!!!!!
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Response from BEBE2LUXE
Hello, Thank you for your message. The Louna only works when it is plugged into the socket. There are no batteries inside, it does not charge. Best regards, the BEBE2LUXE team
M
Margaux T.
Rating: 4 out of 5
following a purchase from 16/07/2024
Delivery a bit long. Easy assembly, product comfortable as described
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Nasrine A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Very good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
A
Amelie F.
Rating: 4 out of 5
following a purchase from 27/06/2024
In accordance with the description, I am happy with my purchase
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
N
Naziha S.
Rating: 2 out of 5
following a purchase from 03/08/2024
The bouncer is good but the belt is not adjustable, very tight and does not hold a big 3-month-old baby (5 kilos). I have to keep it unfastened, so I have to keep it in my sight while I bought it to be able to put it down and do other tasks in parallel.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. There are several adjustments to adjust the belt. We are available by email and respond within 24 business hours at the following address to find a quick solution: [email protected] or by phone at 0442047124. Best regards, your customer service.
C
Corinne G.
Rating: 1 out of 5
following a purchase from 05/07/2024
Very disappointed with the delivery
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Helene A.
Rating: 4 out of 5
following a purchase from 24/07/2024
Good value for money. Compact stroller
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Nezaket O.
Rating: 1 out of 5
following a purchase from 23/07/2024
I am not at all satisfied with this order and I will not order from you again. I ordered the bouncer in violet and received it in gray, this is not correct work on your part!!!
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Flavie D.
Rating: 1 out of 5
following a purchase from 11/07/2024
Seat displayed on sale and then goes back to the normal price at the time of the order. After exchanging with the site, it turns out that it was the last day of sales on this product (but not on others....). I ended up ordering at the normal price, at the time of the order it was impossible to choose a pickup point (it only offered me pickup points in Bordeaux (I am north of Toulouse!), and impossible to change!!), I ended up ordering for home delivery..... that's a lot of compromises for a purchase over 200€.
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Malika R.
Rating: 4 out of 5
following a purchase from 13/07/2024
Everything went well.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
L
Laura L.
Rating: 4 out of 5
following a purchase from 10/07/2024
Well explained and not damaged
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
M
MOHAMED C.
Rating: 1 out of 5
following a purchase from 03/07/2024
Bad experience, order scheduled for 48h not delivered, and no possibility to track the order, phone number doesn't answer.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
V
Valérie T.
Rating: 3 out of 5
following a purchase from 08/07/2024
Very nice cradle.. the quality is not great, the mattress is way too thin and the legs are too wide, difficult to move especially to pass through the doors of the house... wheels would have been wise!!
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Imen C.
Rating: 2 out of 5
following a purchase from 28/06/2024
They sent me only two packages out of three, and it was up to me to prove that they sent me only two packages. Knowing that the delivery was done by GLS to a pickup point.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
K
Kamlati M.
Rating: 4 out of 5
following a purchase from 05/07/2024
Identical to the photo. The only downside is that the second position doesn't go down enough
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
A
Alexandre H.
Rating: 1 out of 5
following a purchase from 22/06/2024
Did not receive the correct product, much more expensive price to receive in 48 hours in addition to 5 days
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
S
Sandrine D.
Rating: 4 out of 5
following a purchase from 18/06/2024
Fast
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Eleonore O.
Rating: 4 out of 5
following a purchase from 27/04/2024
Apart from the fact that the cradle needs to be plugged in to work, it's a very good purchase. I am satisfied.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
M
Manon B.
Rating: 4 out of 5
following a purchase from 22/04/2024
Very satisfied with my purchase!
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
B
Berrier K.
Rating: 4 out of 5
following a purchase from 22/03/2024
Super swing, I highly recommend it, my daughter feels good in it
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
I
Isma M.
Rating: 1 out of 5
following a purchase from 10/03/2024
Delivery arrived well after the indicated date.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Marie-Pierre M.
Rating: 4 out of 5
following a purchase from 14/04/2024
Car seat meets our expectations
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
F
Florence N.
Rating: 4 out of 5
following a purchase from 11/04/2024
Small bug upon receipt: the package arrived in the name of the pickup point, so it was difficult to find. Too bad.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
S
Sandy D.
Rating: 4 out of 5
following a purchase from 16/03/2024
As described, but shipping delays were very very very long and without any information from the site during that time
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
S
Steven L.
Rating: 4 out of 5
following a purchase from 01/04/2024
Great
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
C
Chantal D.
Rating: 4 out of 5
following a purchase from 02/03/2024
Very good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
P
Pedro M.
Rating: 4 out of 5
following a purchase from 27/03/2024
Fast and efficient. If you ever have a problem, they are reachable.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Lucie P.
Rating: 2 out of 5
following a purchase from 14/03/2024
My baby doesn't seem to appreciate it, she stays for 10 minutes at most
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Nikahati M.
Rating: 4 out of 5
following a purchase from 19/03/2024
Satisfied with the site
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
E
Elise D.
Rating: 3 out of 5
following a purchase from 09/03/2024
Please note it only works on mains power and not on batteries.. it was not explained properly..
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