BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Noura O.
Rating: 1 out of 5
following a purchase from 07/03/2024
Belt problem on the stroller. Safety compromised.
Please contact us as soon as possible.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
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Fatoumata D.
Rating: 4 out of 5
following a purchase from 08/03/2024
I am coming back to the first comment where I had given one star, so yes we were very unhappy that one leg was defective but we found a solution by hammering it so that it could fit into the other leg of the bed, however the product is still very beautiful so I am giving you a rating for that and for the fact that you responded quickly for after-sales service. I want to specify that the delivery was very fast
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Caren B.
Rating: 4 out of 5
following a purchase from 22/02/2024
Good follow-up without delivery delay. Top!
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Viviane L.
Rating: 1 out of 5
following a purchase from 29/02/2024
I bought a plug for the Louna crib, it doesn't work and despite my messages, it's impossible to return the product, each time I'm asked if it's the crib that doesn't work or the plug, in short, I will never order again, luckily it was a small budget
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Julien M.
Rating: 2 out of 5
following a purchase from 08/01/2024
New seat ordered, and not satisfied. I had already bought the old one, which has a better quality finish. It feels like the new one is made of low quality... disappointed... I do not recommend
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Régis V.
Rating: 4 out of 5
following a purchase from 04/03/2024
The quality is there. For the price, this seat has a good quality/price ratio. It is not possible to turn on the light without turning on the fan. That's a shame.
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Audrey O.
Rating: 3 out of 5
following a purchase from 10/02/2024
The seat is sturdy and has a nice design. However, it is not practical for putting the baby rear-facing. The legs cannot stretch and the feet are stuck to the car seat because the car seat, once turned around, even pushed back to the maximum, does not leave space for the baby's legs. Too bad...
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Lea C.
Rating: 3 out of 5
following a purchase from 18/01/2024
Very long delivery, car seat not so comfortable, quite disappointed having already had a car seat from the same brand (which they no longer make) that is superb
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Nathalie M.
Rating: 3 out of 5
following a purchase from 05/02/2024
Disappointed with the item
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Raguillet M.
Rating: 4 out of 5
following a purchase from 16/02/2024
But it's not made for a baby, not before 9 months
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Mailys M.
Rating: 1 out of 5
following a purchase from 06/02/2024
I ordered a co-sleeper and some parts were damaged, bent. We had to straighten them to assemble the product. I sent photos to request a commercial gesture and I received €15, I found the gesture really ridiculous!!! So I do not recommend.
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Harmonie C.
Rating: 2 out of 5
following a purchase from 27/12/2023
Received with a defect, not very comfortable regarding the mattress. It is necessary to buy an additional mattress. Moreover, it is not portable. I do not recommend.
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Fatima S.
Rating: 4 out of 5
following a purchase from 11/01/2024
Good site
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Christie N.
Rating: 4 out of 5
following a purchase from 17/01/2024
Stroller as described
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Amelie S.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very good chair for baby. Too bad the one with the leg was not in stock.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Karla D.
Rating: 4 out of 5
following a purchase from 05/01/2024
Professional
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Celine F.
Rating: 4 out of 5
following a purchase from 02/01/2024
Received earlier than expected. Article conforms to the description, easy to assemble but it requires a little skill to handle it from the crib to the bouncer or swing and especially to fold it, but once understood it is really great. I take off one star for two things. 1: the mattress might be a bit too thin (in my opinion it will only be for daytime naps) 2: for the high chair side, a small table should be placed in front. But otherwise it is great.
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Response from BEBE2LUXE
Hello, Thank you for your trust, we take note of your comments and we hope to see you again soon at Bebe2luxe ;) Have a nice day. Best regards,
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Alexia A.
Rating: 2 out of 5
following a purchase from 06/01/2024
Super disappointed. We couldn't fit the leg because the other end was all messed up. For the price..... otherwise it's a nice co-sleeping bed, very pretty.
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Response from BEBE2LUXE
Hello, Thank you for your feedback, we are sorry if you encountered a problem with the product. We invite you to send us an email at [email protected], customer service will take over to find a solution. Have a nice day. Best regards.
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Emmanuelle L.
Rating: 4 out of 5
following a purchase from 03/01/2024
One part was broken, fortunately it was just a cover. But the seat was sewn the wrong way. This was much more complicated to fix.
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Response from BEBE2LUXE
Hello, Thank you for your feedback, we are sorry if you encountered a problem with the product. We invite you to send us an email at [email protected], customer service will take over to find a solution. Have a nice day. Best regards.
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Mélissa M.
Rating: 4 out of 5
following a purchase from 30/11/2023
Very satisfied.
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Guy M.
Rating: 2 out of 5
following a purchase from 15/12/2023
I did not receive the ordered color.
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Laure J.
Rating: 4 out of 5
following a purchase from 07/12/2023
Cradle as expected except for the color, I ordered a beige cradle and received a gray one, I sent a message to report it but I haven't received a response...
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Cindy R.
Rating: 4 out of 5
following a purchase from 26/11/2023
Received quickly.
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Suhella B.
Rating: 1 out of 5
following a purchase from 23/11/2023
Order received quickly but incomplete, waiting for a solution
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Response from BEBE2LUXE
Hello, we are sorry for the missing items, a return is in progress to refund your order. Best regards, The Bebe2luxe team
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Cecilia N.
Rating: 1 out of 5
following a purchase from 23/11/2023
Hello,
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
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Response from BEBE2LUXE
Hello, the latch must certainly be misaligned, please contact our customer service at [email protected] if you haven't already, we will help you :) Best regards, The Bebe2luxe team
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Zaharia M.
Rating: 4 out of 5
following a purchase from 09/11/2023
Overall very good product, fast delivery.
But not yet assembled, will see at the baby's birth.
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JULIE R.
Rating: 4 out of 5
following a purchase from 14/11/2023
Very good, just we imagined being able to put the baby in the swing right after birth but he is still too small.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2023
No issues, everything went well. I recommend this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
A lot of quality choices. Prices are reasonable compared to other specialized sites.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2023
Cool
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2023
I have been trying to contact customer service for several days and nothing, absolutely nothing.
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with your product. A return is in progress to assess the product and understand what may have happened. A refund will be made once the assessment is completed. Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
I am satisfied with your order, thank you very much.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2023
I am very happy with the chair, my son falls asleep in it all the time. However, I am disappointed because when I ordered, I had clearly selected the gray and black chair and not just the gray one. I received the gray one, and that is the only point that disappoints me, as I find it less beautiful than the other one.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2023
The quality scares me
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2023
Meets my expectations
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/10/2023
Meh disappointed
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Response from BEBE2LUXE
Hello, we are sorry that your experience on our site did not meet your satisfaction. Please feel free to share your comments, opinions, suggestions at [email protected] Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2023
Delighted with this co-sleeper
It works well for now
Let's see when the baby is in it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2023
I love the swing and the color too. But the only downside is that I want to fold the legs of the cradle swing, as I am not using it now (the baby is not here yet) but it's impossible, the manual doesn't really explain it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Product as described.
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