Customer reviews of BEBE2LUXE

Delivery time respected, professional and pleasant delivery person.

Clear and friendly site, product meets my expectations. Baby is delighted, no problem with the delivery. I RECOMMEND!!!

My son is comfortable in it

I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.

I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.

Practical and easy to use seat, a bit complicated to install.

Discovered by chance on the internet while searching for newborn equipment.

Speed of delivery but you did not respond to the problem that the item arrived stained...

very good

Very good site.

Very good, no issues.

Some difficulties in receiving my order since the first time the item was not available (fully refunded) then a second order where the item was also not available but I was contacted to offer me the same item but in a different color!

The device cannot pair with the app. So, you cannot control it with your mobile.

I ordered on the site, only downside; no indication on the expected delivery date, and the delivery was relatively long. However, customer service responds within 24 hours. The product was in line with expectations.

I am not satisfied with the delivery and the time it took

Well-designed site, finding the product best suited for baby is easy. Only downside, there is no installation video for the car seat I chose... But it was quite easy

I waited more than 6 months for a promotion, even a small one...

Not very expensive, good quality

Satisfied with my order, good product, delivery times respected

Ease of navigation, quick response to requests, commercial gesture pending.

Delivery time respected and product well packaged but the quality of the product is very average, as the Bluetooth does not work well (the songs are choppy) and the maximum volume is really very low.

Aside from the supply issues, nothing to say, we are very happy with our purchase and we will recommend

Four

Good service items identical to the photo and fast delivery

Satisfied

I haven't opened the package yet

A one-month delay I am waiting to receive my order and I have not received anything for the wait

The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.

Easy to use

.....

Problem of understanding at the time of ordering regarding the delivery date. But quickly resolved. Very happy with the purchased product.

It's cool we can play our music, very well equipped

4 in 1 bassinet identical and wood effect finishes, I love it. The only downside is that the sector must remain plugged in for the functions to work. Otherwise, I can't wait to see my babies in it. Products conform even if the mattress is not thick enough.

No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!

Very good

Good.

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Good device. Satisfied with my order. And I recommend it.

Easy access, search and payment.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs