Customer reviews of BEBE2LUXE

No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!

Very good

Good.

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Good device. Satisfied with my order. And I recommend it.

Easy access, search and payment.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs

Very good site. Just lacks a more detailed follow-up on the delivery date

Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.

It doesn't work well

I found this site a bit by chance, I appreciated the responsiveness of customer service when I sent an email to find out where the delivery was, I received a response 2 days later.

Lacks additional features for this price, few soft melodies, deserves more rotation functions as it only pivots, unfortunately there is no swing mode but other than that it is correct

I couldn't find the dimensions of the mattress, so I had to wait to receive it to order the sheets

Hello, the order arrived quickly, which is very good. I did not expect to have a swing of such a small height, I thought it would be taller. But otherwise, it remains a superb swing.

Thank you!

I am disappointed with the car seat, it does not recline enough.

The item I received was very good except that since I got it, the vibration does not work.

The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.

Fast delivery

Responsive site at an interesting price.

Good

Very good

nothing particular to report

Hani found what I needed easily, fast delivery

no comments

good

Bad, we are not satisfied

Not yet tested on baby but looks pretty good

Very good product, baby loves it, mom does too.

did not receive the correct color
black instead of red

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity

Intact box

Very happy with the product, but it's a pity that the product is not rechargeable, always having to place it next to a socket.

Speed of delivery

Item received in a short time, in its original box. Functional and good quality swing.

Good delivery

A few bugs with the payment but overall it's fine

Good product, however it lacks photos on the site! So when it says: "Simple folding system" it gives the impression that there are folding notches, but no, you have to disassemble it. Too bad.
Otherwise, yes it does its job to place and secure baby. Fast delivery and quality product.

According to my sister, the mattress is not comfortable.