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Rating: 4 out of 5
Package arrived on time and met my expectations
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Always have to plug it in
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Rating: 1 out of 5
I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this can indeed take up to 7 days, we are sorry for this delay. If you have any questions, do not hesitate to contact us directly at: [email protected] Best regards, your customer service.
A
Rating: 1 out of 5
Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product
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Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product
Response from BEBE2LUXE
Hello, We are sorry that customer service did not meet your expectations. We have reviewed the case and do not understand your rating of 1/5. You received the damaged product and we are sorry for that, but customer service immediately handled your request by offering to send a replacement part. We are always open to any questions, just ask us via this link: [email protected] We always respond with pleasure. Best regards, your customer service.
A
Rating: 4 out of 5
I like it a lot
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Rating: 4 out of 5
Very good as a space saver, too bad not enough reclined in the relaxing position for little ones.
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A
Rating: 4 out of 5
No issues, product conforms and delivery was correct
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A
Rating: 4 out of 5
Very good site and delivery is very fast; a small downside when you want to return a product, it's at our expense, I don't find that nice.
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A
Rating: 2 out of 5
The swing is perfect, however, the 3-in-1 bed is not great; the quality won't last more than a month. Too bad because it's still €100.
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Response from BEBE2LUXE
Hello, We are sorry that the product does not meet your expectations. We are available by email and respond within 24 business hours at the following address to find a quick solution. Please note that you have one month to return the product in new condition for a refund: [email protected] Best regards, your customer service.
A
Rating: 4 out of 5
Satisfied with my purchase, baby sleeps well in it.
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A
Rating: 4 out of 5
Pleasant site, ultra-fast delivery
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A
Rating: 4 out of 5
Good, no problems to report
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A
Rating: 2 out of 5
Unfortunately, the swinging does not work.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for service expertise: [email protected] Best regards, your customer service.
A
Rating: 4 out of 5
Fast shipping
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A
Rating: 3 out of 5
I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...
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A
Rating: 4 out of 5
Clear
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A
Rating: 4 out of 5
Delivery of a box in very poor condition, but fortunately the deck chair was in good condition
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A
Rating: 4 out of 5
Actually, we don't know when it will arrive... but the main thing is that it arrives!
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A
Rating: 4 out of 5
Very good site
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Rating: 2 out of 5
Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected], by the way, a solution has been proposed, we are waiting for your feedback. There are indeed 12 melodies + 2 nature sounds, the different positions of the seat are well mentioned in the product description depending on the chosen mode. The vibration mode is indeed non-existent on our model. Please do not hesitate to ask us any necessary questions via our email address to help you use the product as effectively as possible. Best regards, the Bebe2luxe team
A
Rating: 4 out of 5
Arrived well, not yet tried
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A
Rating: 1 out of 5
Bag is useless, I will never order again
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Response from BEBE2LUXE
Hello, are you experiencing a problem with our item? Please feel free to contact us at the following email address, we are here to help: [email protected] Best regards, KANDK
A
Rating: 4 out of 5
Very good customer service, responsive and attentive. However, delivery time is quite long. Recommended, good products at good prices
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Rating: 4 out of 5
The product is very good except for the delivery
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A
Rating: 4 out of 5
I am very satisfied
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A
Rating: 4 out of 5
I just had an issue with the delivery, they never answer calls and change delivery days. They cancel deliveries as they please!!!
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Rating: 3 out of 5
A bit of a long wait.
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A
Rating: 4 out of 5
Not yet tried, arrived quickly, satisfied with my purchase
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Rating: 4 out of 5
Perfect, too bad it doesn't recline a bit more, otherwise the seat is great. I was looking for a good seat for my daughter who was too tight in her car seat, and honestly this one is great for both her and me, the fact that it turns makes my life easier on a daily basis. I recommend this seat.
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Rating: 4 out of 5
The Louna 4 in 1 cradle is great and practical, we can do everything.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 4 out of 5
Fast delivery and well packaged
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Rating: 4 out of 5
Seat meets our expectations. Evolutive from newborn to child. Easy to use for tilting, rotating.... Quick shipping from baby2luxe. However, very disappointed with the delivery company offering a choice of date but not respecting that choice. Laborious and disappointing delivery.
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Rating: 4 out of 5
Unfortunately, I received the wrong color of the product, but the customer service is very responsive. Within a week everything was resolved and I received the right product!! Thank you!!
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A
Rating: 4 out of 5
easy navigation
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A
Rating: 1 out of 5
Very poor delivery tracking, impossible to reach them by phone, never again
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Rating: 4 out of 5
I would have given 5 stars if the delivery had gone well, paid €10 almost to be delivered at home, waited all day only to be told the next day that it was dropped off at a pickup point. Otherwise corresponds to its description, not yet tried with baby
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Rating: 4 out of 5
Ease of ordering, delivery tracked and dropped off by the delivery person in front of the door,
Easy to assemble.
Not yet tried as baby is pending.
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Easy to assemble.
Not yet tried as baby is pending.
A
Rating: 1 out of 5
I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.
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Response from BEBE2LUXE
Hello, we are sorry for the reference error. Like many companies, we have been affected by Covid which has reduced our staff, a response was guaranteed within 24/48 hours to emails, the office being exceptionally closed during this period. A new package was sent as soon as possible, the rest is currently in progress. For all requests, we remain available from your customer area. Best regards, Bebe2luxe